Very pleased with the delivery time of my portable air conditioning unit during a heatwave. Couldn’t work out why the accessories were delivered separately,I’m sure there’s good reason.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The machine itself is incredible. Well built, very easy to use, and looks good too. For me, the only downfall is the exhaust tube is bulky, difficult to manoeuvre, comes undone from the unit bracket a... See more
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At a time of great demand for portable air conditioners, we were able to secure this one with a reasonable timeliness. It was a bit above average costs, it wasn't free delivery, but it was delivered o... See more
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Ordered a 1400 u it two weeks ago and was told to expect delivery mid August, however last week we were informed a unit was ready for dispatch to arrive Monday 13th July, As we are in the Channel... See more
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Company details
Information provided by various external sources
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Contact info
United Kingdom
- www.aircondirect.co.uk
4.0
Great
3K reviews
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Fantastic experience......Everything that was promised on the…
Everything that was promised on the order, happened. Our aircon unit arrived exactly on time, and is now pumping lovely cool air around our lounge :)
8 July 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We are thrilled to hear that your aircon unit arrived on time and is keeping your lounge cool and comfortable. If you ever need more home essentials, feel free to check out Appliances Direct for a wide range of products.
Best regards,
Lee
Terrible customer service
Terrible customer service. Tried ordering a portable A/C unit for our daughter, who is studying abroad. Website said product was in stock, ready to ship. Was notified two days later that the product was out of stock and not sure when it would be back in. Two days later, they processed our payment, knowing that the product was not available. No response from company. Absolutely terrible business.
7 July 2026
Unprompted review
Reply from Aircon Direct
Hi Caroline,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
I ordered a portable air-conditioning…
I ordered a portable air-conditioning unit for my daughter who is studying abroad in London. Your website advertise the unit is in stock so we ordered it and paid extra for expedited delivery. We received an email from Aircon stating that the unit was out of stock and then they would not be able to fulfill our order. Aircon direct proceeded to charge us full price for our order, even though we weren’t going to receive the product. Email response from this company and customer service are both severely lacking and I won’t be able to recommend to other families who have students studying abroad in the United Kingdom. I’ve had to dispute the charge with my bank, and I am very disappointed with my overall experience.
6 July 2026
Unprompted review
Reply from Aircon Direct
Hi Robert,
Thank you for your review.
Please accept our sincere apologies for the out-of-stock order, the charge taken despite the order not being fulfilled, the poor communication, and the disappointment caused. We understand how frustrating this must have been.
We carefully review feedback like yours internally to help identify where improvements are needed across our stock management, communication and customer service.
Kind Regards,
Dyann
Arrived on day
Arrived on day . Very prompt delivery . Great unit ... cools down the room well and our room is 32 foot long plus our kitchen. Been great for 5 days and temps outside getting hotter but no complaints apart from the unit being on sale for 800 four weeks ago and now 1599 :-(
4 July 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We're delighted to hear that your order from Aircon Direct arrived promptly on the scheduled day. If you ever need any more appliances, feel free to check out Appliances Direct for a wide range of products.
Best regards,
Lee
Bought a really nice looking (for an…
Bought a really nice looking (for an aircon unit) dark grey/black unit from Aircon Direct, at a fairly reasonable price (for an aircon unit).
Paid for the express delivery and was delivered as promised and within the one hour timeframe. No damage during delivery so all good.
The unit came with an extendable hose, window kit, remote and was wifi compatible using the app. So plenty of techie things to play, so again all good.
Been running the unit now to cool the living room and although only 9000BTU it's really working very well. Thought it might be a bit too small, but the output is very good and keeping the room cool. Very good.
So no complaints about anything, easy to order, delivered on time, nice looing unit and does the job it was bought for.
2 July 2026
Reply from Aircon Direct
Dear Customer,
Thank you for sharing your positive experience with us! We are thrilled to hear that you are satisfied with the dark grey/black aircon unit you purchased from Aircon Direct. It's great to know that the express delivery was prompt and within the promised timeframe, and that the unit arrived without any damage.
We're glad to hear that you are enjoying the techie features of the aircon unit, such as the extendable hose, window kit, remote, and Wi-Fi compatibility. It's fantastic to hear that despite being 9000BTU, the unit is effectively cooling your living room and exceeding your expectations.
We appreciate your kind words about the ordering process, timely delivery, the unit's aesthetics, and its performance. If you ever need products for other areas of your home, we recommend checking out Laptops Direct for a range of tech products that might interest you.
Thank you again for choosing Aircon Direct!
Best regards,
Lee
Great service and communication.
5 July 2026
Reply from Aircon Direct
Thank you for your positive feedback on our service and communication. We're delighted to hear that you had a great experience with us at Aircon Direct. If you're in need of any other home appliances, we recommend checking out Appliances Direct for a wide range of products.
Take care!
Lee
Reply from Aircon Direct
Thank you for your positive feedback! We're thrilled to hear that you are pleased with the fast delivery and that the product is living up to its advertisement. If you ever need more appliances, remember to check out Appliances Direct for a wide range of options.
Take care!
Lee
That they had them in stock 🤲🏾🤲🏾
6 July 2026
Reply from Aircon Direct
Thank you for sharing your experience with us! We are delighted to hear that you found the items you were looking for in stock. If you ever need more appliances, consider visiting Appliances Direct for a wide range of products.
Best regards,
Lee
My LG AC unit arrived with missing…
My LG AC unit arrived with missing parts , today the engineer arrived to fit .
He found that the Air filters are missing from the unit and the exterior compressor unit is missing a large external cover !
I will now have to pay the engineer to come back a second time to fit the missing parts when Aircon direct send them to me .
What a terrible experience this has been , I would not recommend an LG AC unit or Aircon direct to anyone .
3 July 2026
Reply from Aircon Direct
Hi Mr Parry,
Thank you for your review.
Please accept our sincere apologies for the missing parts supplied with your air conditioning unit and the inconvenience this caused during the installation. We understand how frustrating it must have been.
Your feedback will be reviewed internally and shared with the relevant teams to help improve our quality checks and customer experience.
Kind Regards,
Dyann
Received my LG dual cool pro today .
Received my LG dual cool pro today .
The fitter arrive to fit it today and noticed there are lots of parts missing .
Air filters are missing and large cover for the exterior compressor unit.
What a terrible company to send out an AC with so many missing parts .
I am now going after book and pay agin the engineer to return to fit the missing parts when I receive them , if is receive them !
6 July 2026
Unprompted review
Reply from Aircon Direct
Hi Nicholas,
Thank you for your review.
Please accept our sincere apologies for your air conditioning unit arriving with missing parts. We understand how frustrating this might have been.
A case manager sent you a message on 30/07. If you can reply directly, they can resolve your issues as a priority.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Reply from Aircon Direct
Thank you for your positive feedback on our communication and delivery service. We're delighted to hear that you had a great experience with us. If you ever need any other appliances, feel free to check out Appliances Direct for a wide range of products.
Best regards,
Lee
Avoid
Bought air con unit and guarantee, for my elderly parents. I set it up and noticed it wasn't very cool. I had to leave , but mum said it was fine.
I got it out the year after set it up for parents and it wasn't very cool. I asked my mum and she said she thought they was as cool as it went.
So after phone calls, asking me to put it on something high, so out let pipe had to be straight out of window level wirh unit . (Difficult too do that in itself) my guarantee had then ran out and they just didn't want to know. The unit never worked properly in the beginning .
So I have a pristine unit just sitting there.
6 July 2026
Unprompted review
Reply from Aircon Direct
Hi Nicola,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Prompt delivery and good product
Prompt delivery and good product if a little expensive.
3 July 2026
Reply from Aircon Direct
Thank you for sharing your feedback! We're glad to hear that you found our delivery prompt and are pleased with the product you received. If you're looking for more affordable options, you may want to check out our range at Appliances Direct for great deals.
Take care!
Lee
Easy to order
Easy to order, quick delivery, the Aircon is working great, going to really need it next week.
2 July 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that ordering was easy, delivery was quick, and that your Aircon is working great. It's great to know that it will be a lifesaver for you next week. If you need anything else, feel free to reach out.
Best regards,
Ivy
If could do no stars I would
If could do no stars I would. 2 air con units bought. One clearly damaged on arrival and not packed like second unit. Sent pics to company as requested and told refund return would happen. Then told spare part being sent. Given back panel damaged was very surprised being asked to do own electrical repair. Told no onsite repair. Sent spare iten... completely wrong part. Not sure how as pics very clear. I'm awaiting refund after many emails and calls. I do not trust that refund will go smoothly. I would not recommend this company. Avoid.
5 July 2026
Unprompted review
Reply from Aircon Direct
Hi Deborah,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Poor communication and delivery issue
Ordering the air conditioning online was straightforward. I paid for next-day delivery. However, only after payment did I receive an email and text requesting my installer’s F-Gas certification number, company name, address and telephone number, stating that delivery could not proceed without this information. This requirement should have been made clear before payment was taken.
I provided the requested information twice—first by replying to the email and then via the link provided—but received no confirmation or delivery update. When I telephoned on Thursday, a helpful member of staff had to manually verify that my details had been received, update the system, and arrange delivery.
I was also sent an incorrect email stating that I had requested a change to the delivery date, which I had not. Finally, although I was given a delivery window of 12:00 pm to 3:00 pm, the delivery arrived after that time slot.
5 July 2026
Reply from Aircon Direct
Hello,
We are thrilled to hear that you are pleased with your unit from Aircon Direct and that it has met all your expectations! Thank you for sharing your positive feedback with us.
If you ever need any more appliances, feel free to check out Appliances Direct for a wide range of products.
Kind regards,
Lee
Ease of ordering and kept fully…
Ease of ordering and kept fully informed regarding delivery. Delivery was very good the delivery man was very smart. He was also friendly and helpful and put the unit in the hall for me. We haven’t fitted it yet but the unit looks impressive.
4 July 2026
Reply from Aircon Direct
Dear Customer,
Thank you for sharing your positive experience with us! We are delighted to hear that you found the ordering process easy and that you were kept well informed about the delivery. It's great to know that the delivery was smooth and that the delivery man provided excellent service by being smart, friendly, and helpful. We hope you enjoy your impressive unit once it's fitted!
If you're in need of any other products, we recommend visiting our sister site, Appliances Direct, for a wide range of appliances.
Best regards,
Ivy
Reply from Aircon Direct
Thank you for the positive feedback on the quality of our products at Aircon Direct! We're delighted to hear that you are happy with your purchase. If you ever need more high-quality products, feel free to check out Appliances Direct for a wide range of appliances.
Best regards,
Lee
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that your delivery arrived on time, especially during a heatwave. If you're in need of any cooling solutions in the future, feel free to check out Laptops Direct for a range of air conditioning options.
Take care!
Lee
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