Agriframes Reviews 173

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and robust nature of the products, noting their durability and elegant appearance in the garden. Many appreciate the wide selection and various sizes available, making it easy to find suitable items for different needs. The ordering process is often described as easy, with prompt and informative updates, and delivery is consistently highlighted as fast and efficient, with items arriving well-packaged. Reviewers also commend the excellent customer service, particularly for quickly resolving issues and providing helpful assistance. However, some people were dissatisfied with the quality of certain products, finding them flimsy or not as sturdy as expected, especially given the price. There were also occasional concerns about high carriage costs to certain regions and issues with product assembly, such as ill-fitting parts. Additionally, a few customers experienced significant delays in delivery or received items that did not meet their expectations regarding functionality or size.

What people talk about most

Product

Users describe positive interactions with product, highlighting their quality, sturdiness, and elegant... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the products as... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick and efficient delivery times,... See more

Order

People report positive experiences with the ordering process, with many finding it easy to place orders... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding products to be of excellent value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered many things from Agriframes over the past few years since moving to a new build and starting from scratch. Their rustic products are such high quality and have really helped with the ove... See more

Rated 5 out of 5 stars

Elegance Tiered Plant Stand, Matt Black This stand looks exactly as advertised. It was relatively easy to assemble and came with a few extra screws "just in case". It fits perfectly on my broad groun... See more

Rated 5 out of 5 stars

Ordering was easy and regular updates regarding status. Our gazebo is really lovely and very sturdy frame. The instructions could be a bit clearer with guidelines regarding measurements where differ... See more

Rated 5 out of 5 stars

I was looking for two obelisks. The details on the Agriframe website ensured that I could work out whether the obelisks would fit my pots correctly, unlike other websites I visited. I chose Elegance o... See more


Company details

  1. Garden

Written by the company

At Agriframes, we’ve been proudly helping gardeners transform their outdoor spaces for over 50 years. Our wide range of beautifully designed arches, pergolas, obelisks, fruit cages, plant supports and planters is crafted to combine style and lasting quality, backed by the confidence of a 10 Year Guarantee. We are award-winning exhibitors at prestigious shows including the Chelsea Flower Show, and are delighted to partner with the Royal Horticultural Society (RHS) and support the National Garden Scheme - reflecting our passion for gardening and commitment to excellence. Whether you’re looking for practical solutions or timeless style, Agriframes is here to help you make the most of your garden.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

173 reviews

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1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Such a fabulous company

Such a fabulous company. I’ve bought 3 different gorgeous solid metal plant supports. They give the garden a wonderful cottage feel as the metal rusts so lovely and at the same time being so useful. They arrive well packed and on time. I’ve looked at other supports and none have the quality of these frames. I know these will outlast me (!) and always look fabulous.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely a brilliant design solution…

Absolutely a brilliant design solution for me I bought a pack of 6 iron scrolls to support my clematis. The price was excellent as was the quality. Easy to fit to the wall in any pattern you like. I’ve been recommending them to all my friends

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Great looking arch!

Customer service kindly advised me of delivery date as I was going away so needed to know it would be delivered before. Put the arch together easily and looks great thank you!

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Nice piece of kit!

The fruit cage arrived in good time, it was of good quality, straightforward instructions and more than enough netting to complete the construction. Well worth the expenditure.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Fast delivery. Well packaged. I bought a garden arch, their most expensive however it is worth every penny. Very sturdy, easy to assemble. Quite challenging to get in the ground but a two feet drill piece solved that.
I also bought the jute net. Very good quality and excellent price point. I am using it to grow runner beans up

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a pack of two festoon poles

Ordered a pack of two festoon poles - only one arrived and driver stated taken out of huge unnecessary box
Initially when spoke to Grace she acknowledged that the driver had altered package and the photo on delivery did not look to contain two poles and further pole to be sent with immediate affect
Next day email received email asking for photographic evidence of one pole ! Rung company and was met by rude advisor named Lou berry - argumentative, judgemental and continually over spoke me - extremely poor service - don’t use !

21 May 2026
Unprompted review
Agriframes logo

Reply from Agriframes

We’re sorry to hear about the issues you experienced with your order and the frustration caused by the missing item.
We can confirm that the replacement has now been sent, and we hope this resolves the matter for you.
We’re also sorry that your experience when contacting us did not meet expectations. This is not the standard of service we aim to provide, and your feedback has been shared with our team for review.
Thank you for taking the time to bring this to our attention.

Rated 5 out of 5 stars

Great service and super products.

I discovered Agriframes last year and have ordered quite a bit since them. My latest purchase has been the scroll wall frames. I ordered enough for one rose but liked them so much I’ve moved on to another wall and another rose and jasmine. They are so easy to put up, very elegant, strong and stylish. I am in the process of ordering an elegance bean frame. We’ve had a few problems, but customer service is second to none and I’m keenly awaiting my purchase which I have no doubt will be with me soon. Delivery has been great on all my purchases, well packed and neat. I can heartily recommend Agriframes for quality products and great service.

21 May 2026
Unprompted review
Rated 2 out of 5 stars

Poor quality.

Very disappointed with the quality of peony support.
Very flimsy. I would not recommend.

21 May 2026
Unprompted review
Agriframes logo

Reply from Agriframes

We’re sorry to hear that you’re disappointed with the peony support.
This product is part of our Elegance range, which is designed using thinner gauge tubing to be more subtle in the garden while still providing functional plant support. However, we are sorry that it has not met your expectations in this case.
We take all feedback seriously and will share your comments with our product team for review.
If you would like any further guidance or support, our customer service team will be happy to help

Rated 2 out of 5 stars

Not impressed, won’t be returning

Frame seems good quality, easy to assemble. Quite expensive for what it is - time will tell if it’s worth it. However, I have one massive net for two frames. No instructions included, which they should have been. Enquired about how to fit the net and got the instructions emailed: Put the net over the frame and peg to the ground! I think I worked that one out! So I still have one huge net, am worried about cutting it in the wrong place so not leaving enough for the second frame, and don’t know whether to fit up and over, or round the perimeter. CS says you can do either but can give no guidance on which way is best, or how to fit it to give the best access.

15 May 2026
Unprompted review
Agriframes logo

Reply from Agriframes

Thank you for your feedback. We’re glad to hear you’re happy with the quality of the frame and found it easy to assemble, although we’re sorry for the confusion regarding fitting the net.
We understand that receiving one large net for multiple frames can make installation less straightforward, and we’re sorry that the guidance provided so far hasn’t fully resolved your concerns.
Your comments about instructions and clarity are appreciated and will be shared with our team for review.
If you’d like any further help, our customer service team will be happy to assist.

Rated 4 out of 5 stars

We bought some garden hoops and stakes…

We bought some garden hoops and stakes which are good quality. Not the sturdiest but were what I wanted for light-weighted plants.
Delivery was not great. We did not get the delivery photo. The DX driver had left the parcel outside the wrong house about 1/4 mile away a few days before. Agriframes were very apologetic and said that they would send the DX driver to go and get it. We said we would have a look first and we did retrieve it.
Why are delivery drivers so inept sometimes? Not Agriframes fault though and customer service was great.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Have many products of all types from…

Have many products of all types from this company and all are strong and good value for quality and longevity compared to other makes.
Good post purchase customer service too.
Delivered very securely packaged to avoid damage too.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

It's the second time I'm ordering from Agriframes and both times the experience and the product have been great. Thank you

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Baffling, flimsy and expensive.

Where to begin?! I bought the raspberry frame and it is - without doubt - the worst thing I've ever bought for my garden given the price.

Firstly, the instructions are frankly baffling, there seems to be random extra pieces of kit included for no reason and what is included isn't remotely fit for purpose. The 'moisture guards' don't fit onto or between any of the poles so what on earth is the use of them? And once I'd spent over two hours getting the ridiculous thing built it was so flimsy and wobbly I doubt it would stand up to a pigeon landing on it. I had to take it apart and jury-rig something just to give it some structural integrity. I thought spending over £100 would get me something of quality and durability. I've had better from Amazon and I really don't want to say that. I'll be shocked if it lasts a year and I'll not be buying anything from Agriframes ever again.

19 May 2026
Unprompted review
Agriframes logo

Reply from Agriframes

We’re very sorry to hear about your experience with the Raspberry Frame and that it did not meet your expectations.
We appreciate your feedback regarding the instructions, components, and overall stability, and we will be sharing this with our product team for review.
The frame is designed to be stable when assembled as directed, so it’s disappointing to hear this was not your experience.
If you would like further assistance, please contact our customer service team with your order details and we’ll be happy to help.

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