Agoda Reviews 48,146

Ref:662052279
I called the hotel directly to confirm everything is correct as I'm travelling with a disabled person and the hotel told me that Agoda have used a third party to book a Villa which is 1 km away from the actual hotel. That might be okay for some people but not us.
I was advised to contact Agoda as the hotel can't do anything and it's been 2 days of people / robots saying "just waiting on an update. The booking information starts hotel room. Agoda is suggesting the hotel is lying. I've looked at other accommodation but now prices are triple the price and not all has what we need.
Please contact me to fix this as I will be charged which is actually what I think you want! I would like this to be sent to the escalation team.

I always preferred agoda due to its quick customer support and ease of booking but recently I have encountered an issue with my refund, I cancelled my booking and the agoda website showed refund completed but it was never done. I connected with their customer agents for support but always the same late responses that it has been completed through agoda and check with your bank but bank clearly said the refund was never received. This was not expected from agoda and I think I will have to reach out to consumer court to get my money back.

Easy too use and good prices

Booking is easy and straightforward giving lots of options

I appreciate the informaion and the offer provided bｙＡｇｏｄａ．

UPDATE (29. Mai 2026): Still NO ANSWER from Agoda support. I sent all requested details (Booking ID 1317135836) to support at agoda weeks ago. The check-in date has passed, I did not check in, and Agoda is completely ignoring my emails while keeping my money for a documented system glitch. This is unacceptable customer service. I demand a response from the escalation team immediately before this goes to the Financial Ombudsman.

Very good service

Agoda gets me the best prices and discounts I need to have a lovely time away, searching for the best hotels is easy, great payment options. The quality of the reviews and descriptions is good.

I got a headache on cancelling the booking . You ask so many questions and verification . Till now I can’t cancel the booking I did earlier as I got the wrong date . So annoying !

I booked accommodation on the Gold Coast with AGODA but could not access it, have tried many ways to contact the CUSTOMER SERVICE but all I get is a bot or a recording, this is the first and LAST time I will ever book through AGODA. I give them minus 20 stars. HORRENDOUS

booking paid in advance to avoid hassle and for 30May and today got the message at last minute ask to cancel furthermore we have mentioned we got elderly on wheelchair forever full fo scammers !!


New message from Berjaya Times Square Service Apartment, Kuala Lumpur

Berjaya Times Square Service Apartment, Kuala Lumpur
May 29, 01:44 AM ICT
________________________________________
Dear Sir madam we are sorry to say our don't have Room available for check in. Please kindly cancel your booking free of charge. Thank you so much
________________________________________
Reply through Agoda

Very worst experience with agoda. We booked room through this site and then when we reached the hotel they tell us that they didn’t receive any confirmation from agoda. And they told us that all the rooms are also full. Then when we contacted agoda they literally took 4 hours 30 minutes to book another hotel. It was 12am in an unknown city with 2 females. where is our safety? That too after paying so much money. And they even told us they can’t refund money but book another room and made us wait for 5 hours. Please don’t trust this site.

It was very quick and easy to make the booking.

I am writing to formally express my disappointment and frustration regarding the extremely stressful and unacceptable experience my family and I encountered during our Eid holiday bookings on May 27–28.

I booked accommodation through the Agoda app for 5 adults and 1 child at Sadaf 7 in JBR. The booking was confirmed through their app, and we arrived around 3:00 PM expecting a smooth check-in process.

However, upon arrival, we discovered that the location was purely an apartment building and not an actual hotel. The security guard asked us which apartment number we were assigned to, but Agoda had not provided any apartment details, host contact, or check-in instructions. We were told to contact the booking party ourselves.

There were already other guests waiting since 12:00 PM experiencing the exact same issue with Agoda bookings in the same building. After a very long wait, with a tired child with us, Agoda customer service was still unable to contact the apartment management or provide any resolution. Eventually, the booking was simply cancelled, and we were informed that the refund process would take up to 30 days.

Despite this very stressful situation, we attempted to have our family holiday by booking another property through Agoda on the same day — this time at Burj Royale. Shockingly, the exact same issue happened again. Upon arrival, we were informed that the confirmed 2-bedroom apartment was already occupied and unavailable.

At this point, the situation became extremely traumatic and exhausting for me and my family. Having two confirmed bookings cancelled on the same day after physically arriving at the locations is completely unacceptable. I cannot understand how Agoda confirms accommodations without verifying actual availability or ensuring proper coordination with property management.

As a Platinum VIP customer of Agoda, I expected reliability, professionalism, and proper support — especially during a major holiday period. Instead, my family experienced stress, uncertainty, exhaustion, and wasted time moving from one location to another with a child in the heat.

After these repeated failures, we no longer trusted online booking and had no choice but to directly walk into Rove Hotels to secure accommodation ourselves. Finally was able to checked-in past 6PM which is almost done to even enjoy in the hotel.

What was supposed to be a joyful Eid family celebration became a deeply frustrating and traumatizing experience because of Agoda’s failure to properly manage and verify its listings.

Very easy and a good price

⚠️ DO NOT DO BUSINESS WITH AGODA.
Agoda is a Singapore-based booking platform that I would strongly warn anyone away from. Here is what happened to us:
We booked a hotel in Kauai in February for our daughter. Within 24 hours, we attempted to cancel after she found out she couldn't make the trip. We contacted Agoda repeatedly — by phone and email — over the next 7 to 8 days trying to cancel the reservation.
During that time, Agoda sent us an email stating they were working on the cancellation. They also told us they had attempted to reach the hotel on our behalf. That was a lie. We called the hotel directly and the staff confirmed they had never received any communication from Agoda.
Agoda then ghosted us completely — and charged us the full price of over $1,100.
We spent the next three months chasing them for a refund. After all of that, we recovered just over $300. They kept 73% of our money for a reservation we tried to cancel within 24 hours, that they confirmed they were processing, and that the hotel never even knew was being cancelled.
Bottom line: DO NOT DO BUSINESS WITH AGODA. They are dishonest, unresponsive, and not worth the risk.

the most misleading booking web.. is really horrible money digger there is no guests service help to contact ..when you book room they take you money fast and never back to you.. cancellation just forget it...all the photos about there hotels is misleading...i book room for 4 days in malaysia for 4 days at 105 mean total 420 but upon paying is 497...misleading and misleading

Need cash bonus

I had a very disappointing experience with Agoda and I strongly advise people to think twice before booking with them.

I booked Hotel La Shohada in Mecca, Saudi Arabia for my trip from 3 July to 7 July. The total payment was £429.13. Unfortunately, my Wizz Air flight was cancelled because of the serious political tensions and possible war situation involving Iran and the USA. This was completely outside of my control.

Even after explaining the emergency situation and providing proof that the airline cancelled the flight, Agoda refused to refund my money. They keep saying that the hotel in Mecca is not approving the refund, but as a customer I booked and paid through Agoda, so I expected much better customer support and protection.

This situation has caused me stress, financial loss, and disappointment. In times of crisis, companies should support their customers instead of hiding behind hotel policies.

Very poor customer service, no flexibility, and no understanding for exceptional circumstances.

I do NOT recommend booking with Agoda.

If anyone needs more information:
Arben Nezaj
Phone: +44 7496 728746

Do not book with Agoda! They will email you shortly after saying the booking was cancelled due to an error. When you arrive to your hotel (if you book with someone else) you will find the booking was never cancelled and now you’ll have two bookings. And you can’t refund it cause it’s strictly non refundable. Trivago takes your money but Agoda cancels it, so when you want to claim back your money with the bank the evidence won’t be there of Trivago cancelling, cause Agoda use a different reference number. SCAM