Aesop Reviews 

Got 100ml of coriander seed body cleanser, as a treat. The scent doesn't last after you leave the shower. Seems pointless giving it a scent. I queried them and they advised me to purchase other items to combine. Won't be going back to them.

wouldn't refund my order 5 minutes after placing it. Found it much cheaper on another website, but said I would have to wait to return it.

I bought the geranium leaf body balm in a pump bottle and the pump only works for half the bottle after that I have to keep opening it and shaking the bottle till the lotion comes out. Love the lotion but this is a nuisance.

Experienced the worst customer service in the store in Battersea Power Station today. Went in to purchase a refill. Completely ignored by the three staff present. Had to walk up and specifically ask for a tester and when we did got hardly any information / sales discussion. This was worlds apart from the experience we had at the store at Piccadilly Arcade. The retail experience is important when you're spending £31 on soap and this recent experience was terrible.

I ordered a gift from their website and paid for next day delivery. 24hrs later I received an email stating that "due to a technical error, express shipping isn't actually available." I contacted them back, explaining that I needed the gift the next day, but they didn't respond until the evening. They suggested I cancel the order or place a new one with standard shipping, offering a 10% discount for the inconvenience, which is laughable and unacceptable. They also failed to offer any viable alternatives or meaningful compensation. This service is shocking, especially considering the high cost of their products. DO NOT pay for next day delivery on their website.

So expensive yet does not lather.
Even then we used it as it was sulphate free.
It works as a soap, but without a lather you just feel like it’s not worth it.

This brand is now owned by L’Oréal and I would just avoid it. We don’t support company’s that are not ethical.

First time ordering from the website. Spent almost £300. Product quality is great and perfumes lovely. However the express shipping took almost a week. Furthermore, it stated samples included in every order. I only received one sachet? Luxury brands such as La mer send at least 4 samples, as a spend over £200 always has sample offers included.

Just ordered some more, I can't get enough of the smell 😍

Just been the Aesop shop in Richmond and got totally ignored. Love the product and big consumer. A disappointing experience

I ordered some fragranced oil online but when it arrived I did not like it. I was able to return the product at no expense. Excellent customer service, thank you.

Ordered a Reverence handwash direct from Aesop to see what all the hype is about and to say I’m underwhelmed would be a master stroke of understatement.
It lathers fine, and washes your hands but this amazing, heavenly fragrance?
Well mine barely smells of anything at all, in fact I’d actually say you’re better off with a £2.50 supermarket special, some of the nicer supermarket aromatherapy ranges absolutely blow this overpriced example of clever marketing right out of the water at a sixth the price.

Had a wonderful interaction at your Covent Garden store, as per usual. Visited a couple of weeks ago and forgot to.leave a review for the wonderful ANNIE who helped me with the Pumice soap and wonderful hand cream. I love going in your store as the team are so welcoming. The team there really are the only reason I shop there.. as other brands, regardless of how great the products are, if the service isn't great, I won't subscribe. They represent the brand so well and bring faith back to the retail services. Thank you Annie and the rest of your team.

Also love the samples you give, which also keep me coming back. Retail store need to take notes.

I am writing this complaint about a male employee in your High Street Armadale store who when questioned about about wearing a pro Palestinian flag pin by a concerned customer retorted to her that she's probably a Zionist and refused to serve her.

Certainly symbols of war, politics, religion and terrorism should be kept out of a business premises by staff during normal trading hours and management needs to communicate to all its staff to keep their political opinions out of the workplaces or the Aesop company will be up for anti discrimination laws actions.

After using post poo drops it has been an incredible product and helped to annihilate poo smells completely. Never thought a product could work so well. I have had it for 5 months and still using it. Very good value for money.

Went to try and pick a new fragrance as a longstanding customer of Aesop with my sister at your Brighton store. First introduced to it in Australia by my sister in Law in Melbourne (where your headquarters are based). When looking at the fragrances the shop assistant Sophie asked my sister if she needed any help. My sister stated she was browsing and if she was able to try the testers? Sophie failed to answer this direct question and insisted on asking further questions as to what my sister was looking for. There simply was no way to browse without a heavy presence from Sophie that left my sister feeling as though she was being treated like a shoplifter. My sister left the store very upset. I approached another shop assistant to express my wish to raise a formal complaint. Before I could finish I was interrupted by Sophie aggressively accusing my sisters' recollection of events to be false. Now 2 on 1, I asked my sister to come back inside and recall her story. At this point the store manager jumped into the conversation, now 3 on 2. She also defended Sophie stating "this is our store policy, we have lots of good reviews of happy customers and you are free to shop elsewhere". We were appalled at their response to a reasonable complaint that Sophie's customer service had left my sister feeling excluded and judged. Sophie continued to argue across my sister despite the complaint now being dealt with by the store manager. At one point Sophie stated "we do not allow customers to use the testers as some customers spray them around the store and waste them". So we were judged as 'bad customers' and when reasonably unhappy at this treatment, raising a formal complaint, were asked to leave the store and shop elsewhere?! The Equality Act 2010 protects you against discrimination by businesses and other organisations, when they provide you with goods or services. As a member of the LGBTQ+ community feeling judged and discriminated upon in Brighton, the LGBTQ+ capital of the UK, my sister and I were disgusted. I quote Aesop website: "When you buy Aesop you will be served by staff who are gracious, well-informed and worldly." I'm afraid neither Sophie nor the store manager uphold those values and I sincerely hope this does not happen to anyone else.

Thank you Christian (customer service advice) so much knowledge and kindness. Didn't go in to buy anything just went to window shop however Christian has made a customer out of me. Looking forward to going back.

Pump design for body lotion is a joke.
Who had an idea to put it in pump bottles when you can’t get it all out?

Overpriced! And slow delivery service!!! 5 days later and still waiting for one item... Don't give me a free delivery service - give me a service!!!

ORDER NUNBER #12601

Follow up, after being told to make contact by the representative via Trust pilot.

STILL NO UPDATE WITH ORDER.
No contact attempt made on AESOP side.

I have no words how unprofessional this is.