Aesop Reviews 

Lovely quality and always great aromas. Feels so great using their products!

Nothing like a delivery from Aesop. It's well wrapped, smells delicious, is pricy as hell for what it is, but patrons of the brand all buy into this illusion that we're getting an excellent product (it's average). Their profiling, design and - in my case - customer service is excellent. I've been a customer (I bet they call us 'clients', hehe) for at least a decade, and it's always a pleasure to shop both online - with hand written sweet notes about the order - and in-shop, where very sincere and intense workers always labor to sell fantastically fragrant items. I don't know about you, but I'm sold. Keep going back to Aesop over and over again.

Thank you, AESOP Canary Wharf team, for consistently providing such an exceptional service. It is always an extraordinary experience with your warmth and friendliness that it instantly made me feel like at home. The atmosphere of the store is simply amazing, creating a delightful shopping experience every time I visit.

Having explored various AESOP locations across London, and I can confidently say that the Canary Wharf team stands out as the most incredible. A special shout - out to Federica for her unwavering support and the wonderful energy she brings! Her passion and love for what she does truly shine through, making each visit a pleasure.

I look forward to many more visits and purchases from your lovely store!

Aiste

The Aesop staff in battersea needs training and customer service. Very disrespectful and with a bad attitude. One of the ladies put a cream in my face in a very rude way. Totally unacceptable.

EDINBURGH STOCKBRIDE SHOP

Rude and sarcastic staff who despite asking for a specific product sell you an alternative without you knowing - they kept hold of the bottle until payment. Despite repeatedly asking for one specific product, all they were focussed on was upselling to a bigger bottle. When I returned after noticing 10 minutes later after leaving the shop, I was met with sarcasm, rudeness and a "cant be bothered" attitude.

Ordered a shampoo and conditioner full sizes week ago Live in UK ordered from Aesop UK website DPD acknowledged waiting for parcel Then message from DPD parcel had cleared customs?? where has it come from obviously not UK Parcel seems to be lost Not much help from customer services If not arrived by Friday night we’ll look into it again. Never had an issue with delivery before

I recently purchased 2 tubes of Redemption Body Scrub on line, which I purchased to give as a gift. This was noted on the order. Both tubes are mangled. The box they were delivered in is completely intact so I can only assume they were mangled during or prior to being packed. Can’t be given as gifts now.

Visited Aesop Rodeo Drive. Neil served us - couldn’t have been more knowledgeable or helpful. Definately recommend.

Favourite brand! Amazing products

Very talented, well read and friendly staff really knowing what they are selling and what their brand stands for!

Had an amazing 60 minute facial from
Veronica in the Aesop Regent Street store. Would 100% recommend.

I’ve loved and used Aesop products for a while but received a gift set for Christmas which included three home fragrances sprays (all lovely) and also some post-poo drops which sadly I’m disappointed with as they have virtually no discernible fragrance at all! Considering the price for the drops (£27?) this isn’t great.

Placed an order 12/14, never made it to me. Contacted customer service, supposedly placed a new order 12/28. It is now 1/5 and UPS does not even have possession of the package! Customer service has shown no sense of urgency in getting this resolved. It’s now almost a month since my original order was placed and I am losing hope of ever receiving my package (which was supposed to be a holiday gift). This experience has really changed my perception of Aēsop as a brand.

I was woo-ed into testing some Aesop products at the Regents St location after using some of their free lotion strategically placed outside the shop. I ended up buying some purifying shampoo (a small 100ml bottle to test) and a moisturizing hair mask for my balayage. Unfortunately both were really quite mediocre compared to my current products (L'Oreal professional metal detox). The shampoo felt really sticky and the hair mask made my hair feel oily within half a day but didn't necessarily get all the knots out easily.
I wouldn't recommend buying haircare products from Aesop, body wash, hand wash and lotions at best.

I want to thank the Staff at 2 Locations in the NYC!! #1 My Wall Street Dynamic Duo Ms. Alexis and Mr.Nick💕💕 You made feel welcome, noticed, and cherished! No other word for it, especially when you are a Black Woman! Thank you both for answering my questions. Especially, you Mr. Nick!! You are that rare gem of Salesman who knows his product and assist not just foist an item onto an unknowledgeable customer and teach how to use the product properly.
2nd Marquis, thank you Mr. Chelsea. I am sorry you are leaving, but you was kind, patient, and introduced me too FRAGRANCE ANTHOLOGY VOL 1💕💕. Thank you. I bought 2 of these. Ms. Marita you are a Gem of first water, thank you and have a blessed 🎄 Christmas and New Year.

P.S. Trey, I could not get the Google app to accept my review☹. So came here to chime in.

After a lovely experience in the Edinburgh Aesop store, I ordered my first Aesop products online. Unfortunately I received the wrong items, but their 24/7 consultant chat with Madi resolved my issue immediately. They suggested I keep the incorrect items and are posting the correct items via express shipping. Excellent customer service and quick resolution, I would order from them again.

I purchased a Tigerlily Ainsley Lucia Wrap Top In Turquoise Paisley for $102.90AUD on 28/11/2024 through aesop website - over 18 days ago.
No response received with order confirmation, tracking number - anything!
Even though my bank account has been deducted the funds..

I contacted a fortnight ago through website portal to no response.

I have emailed again today - not through the portal this time so I have record of my emails- I’ve requested confirmation of order, tracking ID - receipt of purchase OR a full refund to be actioned immediately.

Waiting on response.
I am highly suspicious of this company.

Buyer beware

Edit 17/12/2024: As requested by Aesop shop in response - have emailed zaneglen95 gmail again with TRUSTPILOT in heading.. cannot respond here any other way other than editing post… still waiting on response…

I ordered my order almost 1 week before Thanksgiving. It is now December 9, 2024 over 2 weeks. I still did not receive my order while my credit card has already been fully charged. I contacted Aesop customer service several times to ask for the status and was given the same run around that it will be shipped "tomorrow". 2 Days ago, I was told that one of the product was out of stock and they had to wait but should be shipped "tomorrow". As of today, it is showing that it is still being "processed" This is the biggest run around I have ever received from an online company who prided themselves on customer service.

I wandered into Aesop Piccadilly, just browsing aimlessly. It was a lovely shopping experience, expertly helped by Mia, who was so knowledgeable and welcoming and I bought some cleansing milk. I was also pleased to see Aesop is a B Corp company