adidas Reviews 

If I could give zero or negative stars, I would. Hands down the worst, most incompetent, mindless, yet stupidly arrogant “customer service” I’ve ever encountered with online retail. Simple return to process, but still waiting on the confirmation email saying that the refund will be processed. This after their own Purolator tracking shows they received it at the warehouse. When you try getting someone via chat, you just don’t because their esteemed agents are not available.

I cannot believe a company like Adidas would run this kind of crap operation. I will never buy their online products, which are good, in order to avoid their post-sales online service, which is absolutely pitiful.

Poor communication. I ordered items on Dec 1, 2022 for Christmas gifts. Thought that would give them plenty of time to ship it before Christmas. I checked the status about 5 business days later, it showed packed and shipped with Est Delivery date of Dec 14. Well Dec 14 came and went and no sign of the package. I checked their site and it said it hasn’t left the warehouse and no estimated delivery date.

I called customer service explaining my experience and what had happened. He pretty much repeated what was on the website. I asked if it will be delivered on time for Christmas. He said that they’ve had so many sales lately that they have too many orders and the warehouse can’t catch up. Then he said I should just wait til it shows up and that to HOPE it’ll make it on time for Christmas. Worst customer service! Nike may not have as crazy sales like adidas but I’ve always had positive customer experience with them. If there was any issues, they’re always quick to fix it.

The website creates an error every time you try to do a return. I've repeatedly informed them, but they do not seem to care. The phone agents are really not very friendly or service-oriented and seem to need training. I ordered a number of items in order to get the correct fit and style, and I kept a third of them. The phone agent said he was "shocked" that I sent the other items back. It's 2022. Are you shocked when someone tries on an armful of items in a store and buys only one-third of them? Of course not. It's the same online. Get over it.

I'd never ordered from Adidas before, but I got a voucher from a family member who works in the warehouse, so I figured I'd try. I ordered a pair of boots for my six-year old and a couple other things. The other things were shipped first. When the expected delivery date for the boots was a couple days away, I went online to check things out. They showed out of stock, so I got worried and did a chat. I was told I might not get them and they offered to cancel my order and give me a new voucher. My other option was to wait. I decided to wait, and then spoke to the family member I got the voucher from. She confirmed they are out of stock, but said they will be back in stock in a couple weeks. She told me to message Adidas to make sure they don't cancel my order. I did that and was assured my order wouldn't be cancelled. That was a lie, because they cancelled it a week later. I got back on the chat to ask for the order to be redone. They said they couldn't do that, so I said I'd take the voucher then, but was told they can't do that either, so the first guy lied too. Then they offered me a price match. I'd have to place an order when they come back in stock and then do a chat to get the price adjusted. At that point, I was reluctant to believe him as two people had already been dishonest with me. After a bit of back and fourth, he had me convinced there would be no hassle when I ask for the price match. The boots were supposed to be back in stock today, but didn't show-up online, so I bothered my family member again. She said they are in the warehouse, and to call Adidas. I did that and was told to wait a bit for them to be in stock online. I mentioned the price match and he told me he sees the note. Phew! I was like, great. Thank you. Then I get an email. Guess what? The third guy lied too. They suddenly can't do a price match. What?! I wrote back and asked that my email be forwarded to a supervisor, and I've heard nothing now. I don't think I'm asking too much. I just want the boots I ordered for the price I paid with my voucher. I'm very disappointed with my first experience with this company. It's like they just say want to hear to get rid of you.
I'll add that my family member doesn't know about any of this; only that I was wondering about the boots being in stock. She's a great worker and loves her job.

Can't cancel an order once 15 minutes passes. Come on.

Hi all,

Just placed an order for a couple pairs of soccer shoes. Realized the size was wrong for one of the pairs and called customer service to see if they could tweak the order since it wasn't shipped yet. I had to tell the rep about 30 times that I simply wanted to change the size of the shoe only, but this request was way over his head and he kept reading some script that wasn't related. My god. In the end they can't modify the order or do anything to assist to correct the order. Big shipping delays, 3-4 weeks to process refunds. Big regrets ordering from them. Worst customer service ever from a brand I love. Get your act together Adidas.

I will never recomend or make another purchase from adidas.ca its been a whole week and 3 days since i placed my order and it has not even been shipped still at the shop at this rate it would takr 2 weeks just to get them to ship the order fml. Smh.

They charged my credit card & I never received my goods. Their warehouse put the wrong address on the shipping waybill, so the goods got returned back to Adidas warehouse. Despite speaking to at least 5 customer service reps, Adidas never issued me a refund. I lost $80.00 due to the incompetence of Adidas' shipping & customer service agents.

Rotten customer service. I won a drop on Confirmed App to buy Yeezys and they shipped them to me via T,-Force Logistics who lost of stole them. Adidas would not replace my stolen shoes only offering a refund. What a joke. STOP USING T-FORCE LOGISTICS TO SHIP YOUR PRODUCT! I I will never buy from Adidas online again. Totally disappointed by their lack of care for customers.

Continental80s and all my footy gear. Predators 19.2, socks, shin pads. All bought online. Great stuff

Long time Adidas costumer. I've ordered two pair of shoes and they were shipped very fast. They came perfect. No complaints

My experienced with Adidas.ca was a disappointment.
I ordered the wrong size shoes, and according to Adidas.ca policy in certain models, they won't refund or exchange them.
Adidas.ca NEVER AGAIN!
I will continue shopping at AMAZON! Great policy!

Ps: (Fast delivery 5 stars)

Excellent when it comes to exchange products online. No need to say about quality

Slow delivery.. took 3 weeks to get my item that was basically 2 hours away.

The UPS package they claim was delivered was never delivered (we have every angle on camera). They are not responding to email, I have been on the phone trying to get through to customer service for more than an hour.

I have been holding on the phone for 2 hours and when i was able to get an agent to talk to me they hung up... I ordered a pair of shoes a month ago and didn't not receive any notice that my order has been canceled. WORST CUSTOMER SERVICE EVER.

I placed an order online, when I got to the payment to process I received a message saying payment failed entered something wrong so I tried again 2 more times but same thing. I decided to check my account and saw that the payment DID in fact go through ALL 3 TIMES even though the error message said otherwise.
I received 2 email confirmations with different order numbers but I have not received the third confirmation.
Adidas Canada site says we can either phone or chat, well I’ve tried both and couldn’t get a hold of anyone. The chat says their are no reps available and when I phoned in I was on hold for almost 2 hours, why did I wait that long? Well I figured due Covid you all were probably short staffed.
I decided to try adidas.com and I was able to speak with a live person AND chat with a rep but to my disappointment they could not help me because they are Adidas US.
This is my first time purchasing online with Adidas Canada, I was quite excited about this product being on sale but now I am highly disappointed. I just want one product and the other 2 refunded. I do not need 3. I was going to also purchase slides and sneakers but now I absolutely will not!
I checked out reviews and found even before Covid other customers has had issues with your customer service team and some complaints on BBB. If I had know I would never have ordered with you people.
As I mentioned there are currently 3 orders of the same product, received 2 different order numbers. I would like to only receive 1 and the other 2 cancelled! I do not want to have to go though the hassle of returning than waiting who knows how long for a refund!

the online chat customer service reps don't seem to care much and are not very helpful when dealing with problems. The shipping is fine.