adidas Reviews 

Adidas customer service employees do not fulfill their duties and do not help customers in any way to solve the problem with a low-quality product from Adidas. Instead, Adidas customer service employees, as I assume, are busy with their personal affairs during working hours, judging by the inadequate response from Adidas customer service employees, perhaps they drink alcohol during working hours and play computer games. That is why Adidas has such an incompetent customer service that customers rate it at one star. This confirms my guess that Adidas customer service is simulating work in order to justify its salary. And the customer should not expect any real help from Adidas customer service. In addition, Adidas deliberately and cynically violates consumer protection laws.

I have always trusted the adidas brand for their quality products, but my recent experience with their online store, adidas.ca, has been nothing short of disappointing and frankly, concerning. I returned some clothing items well within the designated return period, but more than two months later, I am still waiting for my refund.

What’s worse is the consistent lack of transparency and unprofessional handling of this issue. Each time I contact customer service, I am told that they need to "open a ticket" to investigate the refund status. This has happened multiple times, and it feels like nothing more than a delaying tactic. No clear timeline, no accountability, just endless postponing without any resolution.

It’s incredibly frustrating to see a company of adidas’ stature handle such a basic process so poorly. This has been an exhausting experience, and I’m now left feeling like my money is being held hostage. How long does it take to issue a refund, especially when all return conditions were met?

Adidas' current behavior feels sketchy and untrustworthy, and I will think twice before purchasing from them again. I highly recommend anyone considering an order from adidas.ca to beware of their questionable refund practices.

I was on the Canadian site in French and ordered a pair of shoes and got the wheel of death for 5 minutes so gave up, thinking they were having issues. Ten minutes later I went on again and the order went through immediately. I went to bed. In the morning I found that both orders went through. Tried to cancel one order and can’t. I live on an island and going to town takes three hours for a return trip. Now I’m so angry that I’m returning both items.

If you don't want to deal with poor customer service, avoid buying shoes from them.

I bought a pair of shoes a couple of weeks ago, and the right shoe was defective with a dent and a severe tilt to the left, while the left shoe seemed good. I spent a week calling customer service, where the representatives were very rude. One supervisor hung up on me in the middle of our conversation. When I mentioned I would report their poor service and product quality to the media, the agent arrogantly told me to go ahead.

After a frustrating battle, I finally spoke to someone from Adidas Consumer Affairs who helped me resolve the issue by arranging a return and ordering a replacement during the call. Today, the new order arrived, and my friend received the package for me since I am at my home country now. She took a picture and sent it to me, and I was shocked to find that the replacement shoes were also defective—both had dents at the toe and tilted, though in a symmetrical way compared to the first pair.

Now, I am back in my home country and unable to speak to customer service. More importantly, I do not want to endure another nightmare dealing with their rude customer service. It is very draining and frustrating.

From this experience, with both pairs of shoes being defective, I believe Adidas's shoe quality has collapsed. I have been a fan of Adidas for almost 20 years, but now I think it is time to switch to another brand due to their poor quality and bad customer service.

ZERO!! Ordered a hat few weeks ago, was supposed to be delivered yesterday. checked online and the response I got "we're not sure when it'd be back in stock, we advise to cancel the order"!! seriously?? When I placed the order, it was clearly in stock and after waiting for weeks, you are telling me this!! Also, sent a sneaker to be replaced, it's been a month and still waiting for the replacement!! S#!!ty company, no wonder Nike is taking over!!

They lost my shipment and two weeks nobody doing anything about it. Probably they will ignore it and leave like that. Terrible service bad customer service too, never use their product even if they free

I recently had an incredibly frustrating experience with Adidas Canada's online portal. My shipment got stuck in limbo on their portal, and despite numerous attempts to resolve the issue, it remained unresolved for almost 30 days. The chat feature on their portal was a nightmare; it kept exiting/refreshing, with absolutely no user-friendly UI for responses. When I did manage to get through to a human, the responses were no better – just canned messages that offered no real solutions.

Trying to escalate the matter was also a dead end. Supervisors would take an entire week to call back, only to regurgitate the same unhelpful information without any genuine attempt to resolve the issue. Throughout this ordeal, it was clear that Adidas Canada's AI and human support are woefully inadequate, and there seems to be little to no concern for actually resolving customer issues. This experience has significantly diminished my view of their brand and customer service capabilities.

Was supposed to receive order jan 2nd, we're now the 26th, never-heard-of-before-delivery company refuses to give adidas updates on where the order is, they just keep submitting requests, and adidas refuses to do anything before they get the update from the delivery company. Asked if we can chose which delivery company to use and was told it's random and they have no power over the choice of delivery company. Supervisors are never available to take the call, and ignore all call back requests, whether requested through the call center or chat. They offered coupons as a sign of good faith, but only usable for online orders, which of course i will never do again, can't use them in store... so completely useless for me...

received an email from adidas today saying it has been delivered, which is false, they even said it shows as delivered in their system, but didn't when looking at the tracking when i called them again for like the 10th time...

Spoke with Visa to try to get my money back through them, but because they said it's delivered, i need to give them another 15 days to fix things before they can proceed...

Ordered a pair of tights during Black Friday sale (end of November) for a Xmas gift for my son.
Sizing did not work so requested an exchange. Parcel needed to be received at Purolator no later than January 4 and it was delivered to a depot on January 4. I tracked parcel with Purolator tracking number. Parcel was received January 10. No notification from Adidas of receipt of parcel. January 23 I called customer service who advised I "should have" received a receipt notification and that it can take 3 - 4 weeks before replacement is sent.
Warning - Do not order online from Adidas unless you are 100% certain of the size as return/exchange to a physical store is not allowed and doing it online will take about a month or more.

Such a trash company they keep doing the same thing to me. They keep telling me they sent the refund it has something to do with your bank I call the bank they say there is no refund. Then I call adidas back now they say it’s a system error and they will do A manual return which will take another 3 to 4 weeks what is going on. Worst company out there never buy anything from these people. I’m out 800 bucks I don’t think I’m ever going to see that money. Very disappointing I will never be buying anything from adidas and I will make sure no one in my family does anymore either I’m fed up with their lies.

SHAMEFUL!
My 16-year-old son placed an online order for school clothes totalling $249.27 CDN. When he received the order, he decided to return 2 of the 6 items. The 2 items were returned to Adidas and on 06/02/2023, a credit/return was received on the credit card for the 2 items, totalling $152.25 CDN. The same day following the refund transaction, a CHARGE for the refunded amount of $152.25 was applied on the credit card!
I contacted Adidas numerous times having to explain the ordeal many times over, on a couple of calls I was advised that Adidas was having technical difficulties and that this mishap occurred to many of their customers and would take 7-10 business days to resolve. I also received an emailed apology from Adidas regarding this issue (see below). Getting nowhere with resolution, and over 2 months having transpired, I contacted my credit card provider only to be connected back to Adidas.
I am exhausted by this incompetence of such a large corporation and I am beyond livid that my son had to pay this large sum of his hard-earned money, only to return items and not receive compensation.

A case with BBB (Better Business Bureau) had been submitted and they were unable to get Adidas to acknowledge this issue.
DO NOT SUPPORT ADIDAS.CA!
----------------------------------------
Sent: 10/9/2023 1:38:39 PM
From: Better Business Bureau serving Central Ontario
Subject: This complaint has been closed without response from the business
This message is in regard to your complaint submitted on 8/30/2023 against Adidas Canada Ltd.

Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.

BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.

BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
Sincerely,

Complaint Administrator

The consumer provided the following when submitting the Complaint to BBB
Adidas refund and charge back - Bank statement - 2023.06.02.jpg
Adidas Refund Notice - 2023.06.02.pdf
Adidas Email Confirmation of Case# - 2023.07.05.jpg
Adidas Email Apology for charge back - 2023.06.13.jpg
---------------------------
EMAIL APOLOGY FOR MISCHARGE
*NO RESOLUTION MADE
---------------------------
From: adidas Canada Consumer Service - English
Sent: 13/06/2023 4:04 PM
Subject: adidas.ca Case#

Thank you for contacting adidas Canada.
We are sorry for the delay in your refund and final charges we had a technical issue with our payment processing and are working on getting the issue corrected so please look out for an email with the final charges.

If you have any questions or concerns check out our Help Pages or feel free to contact us and one of our team members will be more than happy to assist.

Kind regards,
Cornell
adidas Canada
Consumer Relations Team

If I could give no stars...it has been 4 months with no sight or hope of getting my money back from adidas. The customer service is rude, ignorant and incompetent. Save yourself trouble and never purchase from online store. Trust me you will save yourself lot of trouble.

I returned a show I bought from Adidas.ca and returned it on 7 May 2023.
It has been over 6 weeks now, and I haven't received my refund yet. If I call them, I keep hearing the same excuse that they are having an issue with processing returns and the issues will be rectified soon.
How long are they planning to give the same excuse? When I called them to get a responsible answer from their customer service they put me on hold for 15 minutes and they gave me the same response. Then they hung up the call without letting me speak.
Worst customer service experience I have ever had. Always been an Adidas fan. Never buying an Adidas again if this is how they will treat their customers.

I placed an order on their website on April 27th for 8 items. They charged me in full for all 8 items as soon as I checked out. On may1st they notify me to let me know my order has shipped out but they had to cancel 1 item as it was not available. I received my order for the other 7 items, I returned 1 item 2 weeks later as it was not as advertised. They acknowledge having received the returned item on May 23rd. It is now June 9th and no refunds have been given for either item, only case numbers and so-called escalations to managers and supervisors yet there is no update at all as to why I have not received a refund for either item! I had no choice but to report this as fraud to my bank as clearly Adidas is not interested in providing my money back! This is the last time I will ever purchase an adidas product!!!

Returns and exchanges take eons, making me wonder if I will ever receive my money and exchanged products at all.

Update: did finally get my exchanges, but alarmingly was then double-charged for the original items. Upon contacting adidas, they said it’s a system error that will take a few weeks to solve.

So they overdrew my account by $80 somehow and then told me I’d have to wait a while to get it back.

Do not use anything but a prepaid temporary card to pay for products on this site!!!

This might as well be an adidas outlet site, the selection is garbage compared to adidas.com, it's like they take the leftovers and sell them on the canadian site, we never carry what the US site carries and we can't order directly from the adidas.com so then what? we're stuck with the table scraps, i'm done with adidas.ca

F#ck you and f#ck adidas and f#ck your service ,i order a shoes and i have paid 260$ and never received

Adidas recieved my return over 3 weeks ago and so far I've only gotten emails from them saying they haven't processed my return yet and that it will take awhile. This happened with my last return too. This is pretty bogus and I won't purchase from adidas.ca again. I've also noticed the quality of their products has gone downhill quite a bit - hence the returns. I'm a big adidas fan but am disappointed and will only buy 2nd hand adidas now or stuff on sale at my local Sport Chek. Shouldn't be surprised though since all these corps use cheap factory labour overseas. More and more I notice that consumers are being excessively exploited by these companies that charge big $ for bad quality - and we don't know we're being exploited until they have stolen our money and given us crap in exchange. Consumers really need to demand more for our dollar and start boycotting this BS.

Worst experience with adidas Canada .
My order was sent back for a return . They received it and still no refund has been processed . They are just making excuses .
Stay Away from Adidas.ca and buy thorugh store which have instant return policy .