The lady who picked us up was lovely, and helped my mum out of the car as she would of struggled otherwise and we were unable to get out until Mum did. Laughed along with us while we went to destinati... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall: Excellent service. Clean vehicle. Patient, considerate and safe driving. Effective App: Easy to book / easy to use. Ability to leave a tip for the driver. We always use Addison Lee when... See more
Company replied
Always impressed by Addison Lee. Immaculate vehicles and smart, polite drivers. They seem to realise when you want to chat and when you’re too tired to talk! Appreciate all the messages to remind abou... See more
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Addison Lee was worth every penny and was honestly such a brilliant no stress experience. I say this because my family and I have repeatedly had terrible cab experiences. But Addison changed all of th... See more
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Company details
Information provided by various external sources
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Contact info
United Kingdom
- www.addisonlee.com
4.6
Excellent
9K reviews
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Reply from Addison Lee
Good morning Myskow,
Thank you for taking the time to leave us this wonderful review. We are delighted to hear that you consistently find our service prompt, efficient, friendly, and professional.
Kind Regards,
Linda
Customer Experience Advisor
Reply from Addison Lee
Good morning Maeve,
Thank you for leaving this wonderful 5-star review. We are so pleased to hear of your positive experience with our professional and reliable service.
Kind Regards,
Linda
Customer Experience Advisor
Reply from Addison Lee
Good morning Billy,
Thank you for taking the time to leave this wonderful 5-star review. We are delighted to hear that you found our service to be both on time and professional.
Kind Regards,
Linda
Customer Experience Advisor
Always on time
Always on time, clean, comfortable cars and efficient service. Always arrive in good time at destination with the smallest number of delays as possible. Pleasant, professional and careful drivers.
24 August 2026
Reply from Addison Lee
Good morning,
Thank you for taking the time to share your wonderful 5-star review. We are so pleased to hear about your consistent positive experiences with our service and drivers. We appreciate your kind words.
Kind Regards,
Linda
Customer Experience Advisor
Reply from Addison Lee
Good morning Rita,
We're so happy to hear you had such an excellent experience with us. We truly appreciate your kind words!
Kind Regards,
Linda
Customer Experience Advisor
We had a very happy and helpful driver.
24 August 2026
Reply from Addison Lee
Good morning Martin,
Thank you for taking the time to leave this wonderful 5-star review. We are delighted to hear that your driver was so happy and helpful.
Kind Regards,
Linda
Customer Experience Advisor
Reply from Addison Lee
Good morning Paula,
Thank you for taking the time to share your positive feedback regarding your driver.
It will be shared with them so they know they are doing a great job.
Thank you for choosing Addison Lee and we look forward to serving you in the future.
Kind regards,
Mandy
Customer Experience Advisor
Great experience
Great experience. Thank you Anthony for such a lovely drive to Gatwick. Exceptional service from Anthony.
24 August 2026
Reply from Addison Lee
Good morning Shahnaz,
We are thrilled to receive your amazing feedback on your driver and appreciate the time you took to share your thoughts with us.
It will be shared with them to acknowledge their outstanding work.
Thank you for choosing Addison Lee as your service provider, we look forward to seeing you again very soon.
Kind regards,
Mandy
Customer Experience Advisor
Reply from Addison Lee
Good morning Martin,
It is very good to hear that we have met your high expectations as we are committed to providing exceptional service.
We are glad to hear you received a great service whilst travelling with us.
Thank you for choosing Addison Lee as your service provider, we look forward to seeing you again soon.
Kind regards,
Mandy
Customer Experience Advisor
Reply from Addison Lee
Good morning Jason,
We are glad to hear you had a good journey with us, we appreciate you taking the time to leave this 5 star review.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind regards,
Mandy
Customer Experience Advisor
Reply from Addison Lee
Good morning Kirit,
Thank you for sharing your positive feedback about one of our drivers.
Your comments have been shared with our Driver Management team so that they can be recognised for their outstanding work.
We appreciate you taking the time to provide us with your valuable feedback.
Kind regards,
Mandy
Customer Experience Advisor
Reply from Addison Lee
Good morning Mike,
We are grateful for your valuable feedback on our driver and will definitely share it with them to acknowledge their exceptional work.
Thank you for choosing Addison Lee as your service provider and your positive feedback, it means a lot to us.
Kind regards,
Mandy
Customer Experience Advisor
Punctual and polite
Two cars to take us and return with two stops each way. Both drivers were punctual and polite with nice cars. Got us there and back in good time. Not much more i could have asked for.
20 August 2026
Reply from Addison Lee
Good morning,
Thank you for taking the time to leave this wonderful feedback about our drivers, it means a lot to us.
Your comments will be shared with our Driver Management team so that they can be recognised for their outstanding work.
We look for forward to seeing you again soon.
Kind regards,
Mandy
Customer Experience Advisor
Reply from Addison Lee
Good morning Katherine,
Thank you for sharing your positive feedback about one of our advisors.
Your comments have been shared with our management team so that they can be recognised for their outstanding work.
We appreciate you taking the time to provide us with your valuable feedback.
Kind regards,
Mandy
Customer Experience Advisor
Very good experience and excellent and…
Very good experience and excellent and professional drivers.
24 August 2026
Reply from Addison Lee
Good morning Lisa,
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind regards,
Mandy
Customer Experience Advisor
Turned up perfectly just before the…
Turned up perfectly just before the allotted times, cars were spotless, good drivers, easy booking process. Used the executive service for a special occasion and it was great to have this good start and end to an important day.
24 August 2026
Reply from Addison Lee
Good Afternoon,
We are so pleased to hear that your executive service for a special occasion was a great success from start to finish. It's wonderful to know that our cars were spotless, the drivers were good, and the booking process was easy.
Kind Regards,
Shellie
Customer Experience
Reply from Addison Lee
Hi Kathleen
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced prompt service and found our drivers to be friendly and experienced. We appreciate your kind words.
Kind Regards,
Shellie
Customer Experience
Very polite and competent driver.
24 August 2026
Reply from Addison Lee
Dear Linda,
Thank you for your amazing feedback and 5-star review. We appreciate you taking the time to let us know your thoughts on the service provided by our polite and competent driver.
Kind Regards,
Shellie
Customer Experience
Reg was a great driver who got us to…
Reg was a great driver who got us to Heathrow in good time
24 August 2026
Reply from Addison Lee
Dear Brian
Thank you for your wonderful 5-star review! We are so pleased to hear that our driver got you to Heathrow in good time.
Kind Regards,
Shellie
Customer Experience
The drivers are always well mannered…
The drivers are always well mannered and respectful. The cars are immaculate and 99% of the time arrive on time to take the passenger to their destination. Well done Addison Lee!
24 August 2026
Reply from Addison Lee
Dear Frankie,
Thank you for taking the time to share your wonderful 5-star review. We are so pleased to hear about your consistent positive experiences with our drivers and the cleanliness of our vehicles. We appreciate your kind words.
Kind Regards,
Shellie
Customer Experience
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