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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers had a great experience with this company. Customers consistently praise the outstanding quality of the products, noting that the teas are authentic, made with real plant ingredients, and free from artificial additives. Many appreciate the wide variety of teas and accessories, highlighting the freshness and delicious taste of the products. Reviewers also frequently mention fast and reliable delivery, with orders arriving on time and in good condition. However, some customers were dissatisfied with the customer service, describing it as poor and dismissive, particularly when issues arose with orders or deliveries. There were instances where orders were not received, or issues with incorrect addresses and damaged packages were not resolved to the customers' satisfaction, leading to frustration and a feeling of being unheard.

What people talk about most

Product

People report positive experiences with the product, consistently praising the fantastic taste, freshness,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the fantastic taste and freshness of... See more

Order

Users describe ambiguous interactions with order, with many customers reporting positive experiences, noting... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast shipping... See more

Customer service

Customers had negative experiences with customer service, with many reporting dismissive and unhelpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been a loyal customer of Adagio Teas for over 7 years, and I can honestly say they consistently deliver outstanding quality. I regularly order a wide variety of teas, as well as tea-drinking a... See more

Rated 5 out of 5 stars

Excellent tea! I’ve been a customer for years and am always pleased with the quality of the tea. Camomille is a favorite! It’s better for one’s health and for the environment to have loose-leaf tea. I... See more

Rated 5 out of 5 stars

First, the quality of the product. I always know I'm getting the 'best' herbal tea on the market. Second, delivery is always fast (this last delivery arrived on a Sunday). Third, I've never received a... See more

Rated 5 out of 5 stars

I've ordered from Adagio Teas several times over the years, and all of my experiences have been great. The tea always arrives fresh and is exactly as described on the website. Shipping times are reaso... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.


Contact info

  • 200 Murray Hill Pkwy, 07073, East Rutherford, United States

  • www.adagio.com

4.2

Great

TrustScore 4 out of 5

479 reviews

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1-star

Replied to 62% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Abysmal customer service

Abysmal customer service. Don't bother gift wrapping your item. They'll put it in this hideous green box that says "tea for you" on the outside of it, defeating the whole purpose of gift wrapping. When I complained about this and asked for a refund on the wrapping, they defended the wrapping paper as "handsome" and refused to help.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Nice teas. Lots of choice but good tools for finding preferences

I have had 9 different teas + a sample pack with a bunch of others from Adagio Teas. I'm a fruit tea person mostly but started drinking green teas for caffeine. I wanted something that was easy/pleasant to drink like a fruit tea and have been very satisfied with Adagio Teas.

I think Adagio makes nice quality tasty tea. They have a lot of choice, which is a bit tough if you are like me and easily overwhelmed, but the sample packs are useful and efficient for navigating that. Having out what I like (using the samplers), I find reordering easy and convenient.

I like the citron + citrus mint green teas and their jasmine teas. I also enjoy the fruit teas, although the ones in the pack I got (Orchard Herbals I think) taste pretty much the same :). Some of the green teas from the sample pack were a bit bitter or grassy, but the pack helped me figure out which ones work for me so I recommend it nonetheless.

The custom tea blends are fun. I got one as a gift and like it, but there are a lot so I don't know how I would pick one myself. There is a filtering function to search through custom blends but again a lot of choice and tough to sort through IMO.

(I've been drinking Adagio teas regularly for 2 years so the date I chose is arbitrary.)

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Solid tea company

I have been ordering from Adagio for years and they have really good teas. I do wish they would come out with more new flavors but they are very consistent. Shipping was very quick the last time I ordered.

5 November 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful tea!

The tea is well priced and I received my order very quickly. The tea I ordered was packaged in air tight and resealable bags, and I even got a delicious hot chocolate blend to try as a sample. I'm excited to try new blends in the future!

24 September 2023
Unprompted review
Rated 5 out of 5 stars

5 stars out of 5 stars

I rate this tea company a 5 out of 5. Tea is great. Shipment is always speedy and comes in great shape. It is always a pleasure tasting the new tea that arrives.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Good place to order tea

Adagio teas are good quality, and they offer a wide variety. Sample packs and the communiTEA make it easy to try new varieties without breaking the bank. Customer service is high quality as well with prompt responses. I recieved my oder on time. I will continue to order from Adagio

30 September 2023
Unprompted review
Rated 5 out of 5 stars

Adagio has a great rewards program

I'm a regular in person and online customer, and I love that they have a huge variety of tea that's well-organized and great customer service, but the things I especially like about Adagio is that they have a sample box club where you can try a lot of different teas before purchasing a full pouch and their rewards program is unmatched.

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Best of the best

I have been ordering tea from Adagio for a few years now. The delivery has always been spot on for service and I've never even had a reason to call and complain about anything. That's way better than knowing they have a good service department. It's better knowing they don't need a service department. Great tea blends too! Makes great gifts for all your tea drinking family and friends.

26 August 2023
Unprompted review
Rated 5 out of 5 stars

Decaf & Caffeine Free for me!

Great selection of decaf tea and caffeine free herbals/tisanes. Variety of flavored teas and in sample sizes so you aren't out an arm and a leg if you don't like it. I also received complimentary single serving teas to try. Online ordering is easy. I'll be shopping from Adagio Teas again, and again.

20 August 2023
Unprompted review
Rated 5 out of 5 stars

The best place to buy tea

They have the best selection of tea, without a doubt. They are my go to place to order tea.

Possibly their best perk is the large community with well thought out reviews. (far better than the one i'm writing now).

Their reviews go into great detail, and is far more than the standard "buy this or don't buy this" that you get with other sites.

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Where I get all my teas!

I love love love! This is where I buy all my teas! I'm able to get such amazing blends for a great price and I love the ability to get fandom teas based on whatever shows I'm watching. It's a really fun and great experience to buy teas from Adagio!

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Herbal Iced Tea

I love that they carry, a wide array of flavors for Herbal teas. Plus, they are caffeine free! The pouches are easy to make ice tea. The shipping is affordable as well

14 June 2023
Unprompted review
Rated 5 out of 5 stars

High Quality Tea

I have been an Adagio Customer for over 7 years now. I LOVE their amazing teas, excellent customer service, and quick shipping.

The teas are so clean, delicious and are ethically sourced.

4 July 2023
Unprompted review

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