A Coombs Pet Centre Reviews 

361
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, friendliness, and helpful advice. The ordering process is described as easy and efficient, with a wide product selection and consistently fast, reliable delivery, often enhanced by thoughtful personal touches like handwritten notes and freebies. However, some people mentioned dissatisfaction with delivery, experiencing significant delays, a lack of communication, or orders not dispatched promptly. These issues occasionally included lost items or prolonged waits for urgent prescription medications, leading to frustration for a few customers.

What people talk about most

Order

Customers consistently note positive experiences with order processing, often highlighting quick dispatch and... See more

Product

Users describe positive interactions with products, often praising the great range and quality of items,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Service

People report positive experiences with service, often highlighting the staff's helpfulness and efficiency.... See more

Staff

Consumers find staff to be positive, consistently describing them as accommodating, helpful, and friendly.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant performance shop. Huge range of pet food in store and staff are happy to try and source anything they don’t have in stock. Staff knowledgeable about pet care and a fantastic vet offers fr... See more

Company replied

Rated 5 out of 5 stars

Stumbled across this pet store by chance, after trawling the Internet trying to find good quality cat food which didn't involve me bulk buying food that my fussy senior cat potentially wouldn't eat. O... See more

Company replied

Rated 5 out of 5 stars

First time ordering a prescription ever and I choose A coombs from their reviews on trust pilot. I submitted the prescription online, I then called the store to check on delivery time, I spoke to a lo... See more

Company replied

Rated 5 out of 5 stars

I do normally not leave reviews however I am making an exception. Before I made the purchase (dog food) I had some questions. These were answered promptly and fully. I then inadvertently put the wrong... See more


Company details

  1. Pet Store

Written by the company

A Coombs Pet Centre is an independent, family-run Pet Store in the heart of Brighton and Hove. Established back in 1934 and winners of Pet Retailer of the year we pride ourselves on our service and extensive product range. We use our experience and knowledge to bring our customers the very best products for their pets and we are constantly learning and researching the latest innovations so that you have access to the newest products on the market. With two stores and a website delivering nationwide via DPD, we are excited to welcome new and old customers to visit our website at www.acoombs.co.uk. If you can't see what you're looking for simply give us a call on 01273 738016 and we will try our very best to source the items for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

361 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(361)

112 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The level of customer friendly and the…

The level of customer friendly and the fact that is UK based makes a huge difference, the staff truly shows a sense of care and responsibility when contacted. The delivery is normally very fast and in many occasions they have accommodated last minute orders. Excellent service, competitive prices.more than happy with them.

17 February 2024
Rated 5 out of 5 stars

Very good service

Very good service. It is hard to buy individual cans of Royal Canin Sensitivity (most people sell them in 12s) so I was pleased to find Coombs. Will happily use them again.

29 October 2023
Rated 5 out of 5 stars

Quick delivery

Ordered 3 times from here now, first time wasn't great but that was an issue with a certain driver for DPD but the past 2 times I've ordered, it's been shipped and delivered so quickly, will definitely keep ordering from here now in future for my dogs food :)

29 September 2023
Rated 5 out of 5 stars

What amazing service

What amazing service! I regularly order online and the dog food always arrives on my door step within 24 hours, usually even quicker than that.

29 September 2023

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