Access Training Reviews 

4,805
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 783 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for their extensive knowledge, patience, and engaging teaching methods during practical training sessions. People also appreciate the helpful career support, professional CV assistance, and clear guidance provided throughout their learning journey. However, some people mentioned frustration with communication delays, experiencing slow email replies and difficulties reaching staff for support. A few reviewers also noted challenges regarding scheduling course dates and having to travel long distances to find available centre slots. These individuals felt that administrative processes could be significantly improved to match the high quality of teaching.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that instructors are extremely knowledgeable,... See more

User experience

Users describe positive interactions with user_experience, highlighting great learning experiences and... See more

Service

Clients share positive opinions on service, highlighting knowledgeable and friendly instructors who deliver... See more

Customer service

People report positive experiences with customer_service, noting that staff members are friendly, prompt, and... See more

Location

Customers had ambiguous experiences with location, noting both the convenience of having numerous centers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brian and Rob, on the basic electrical course, have been brilliant, so knowledgeable, as Richard Feynman said, if you can’t explain something in simple terms,you don’t really understand the subject.... See more

Company replied

Rated 5 out of 5 stars

Rob teaches basic electrics chalk and talk, no slides, straight out of his head, which tells you plenty after 15 years on the tools. Day one he taught potential difference with two spray can lids... See more

Company replied

Rated 5 out of 5 stars

Had the privilege of meeting Craig Wiltshire via my NVQ course…. He conducts himself in the most professional manner and goes above and beyond with top class learning techniques and how to navigate th... See more

Company replied

Rated 5 out of 5 stars

Cherise , is very nice and helpful with all queries answered and sorted out in a timely manner . And if you have a problem or need to talk about anything will contact you straight away either by calli... See more

Company replied


Company details

  1. Adult Education School
  2. After School Program
  3. Career and Education Provider
  4. Education Center
  5. Trade School
  6. Training Centre

Written by the company

We are 100% focused on providing the highest quality of training and dedicate ourselves to providing career specific training courses that deliver industry recognised qualifications. However, we go the extra mile. We have developed a 3 Year Training & Employment Support Guarantee unique to the Industry that means you can fully focus on your new career safe in the knowledge that we are there to hold your hand every step of the way.

Written by the company

Our trade courses are designed to give you the skills you need to succeed.
Whether you want a new career, expand your services or need to renew your certificates we are here to help you get there. We encourage and inspire our learners to achieve their goals helping them to get where they want to be.

3 Year Training & Employment Support Guarantee

Unlimited live online tutoring & resources, intensive practical training, plus a dedicated Career Support Officer. All guaranteed.

Unlimited live online tutoring & resources, intensive practical training, plus a dedicated Career Support Officer. All guaranteed.
From day 1 we will provide you with access to our bespoke, online learning portal giving you limitless learning for up to 3 years from the comfort of your own home - repeat and use any part as many times as you like. This includes live tuition, tutor Q&As, lessons, tests, and much more; all available both before and during the practical tuition part of your course - hands-on, fast-track training. You will also get a dedicated Career Support Officer who can give expert guidance and advice. Build your CV with us and find out about the potential job/placement opportunities with our network of Corporate Partners.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(4,805)

802 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Leighton has been a great teacher, always happy to cover the details and had a great teaching style.

6 July 2026
Unprompted review
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Reply from Access Training

Nice one, thanks for the feedback.

Leighton really knows how to adapt his teaching style to make sure everyone feels supported and understands the process inside and out.

Appreciate you taking the time to share your experience with Access Training, good luck with your next steps!

Rated 5 out of 5 stars

Big thanks

A massive thank you to Pete from Cardiff Centre for helping me with my plumbing course. He made all the technicalities easy to understand and achievable.

15 July 2026
Unprompted review
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Reply from Access Training

Plumbing technicalities can definitely feel a bit overwhelming at first, so it’s brilliant to hear Pete made everything so clear and achievable. He’s absolute class down at the Cardiff centre, and we’ll make sure he gets your massive thank you!

All the best with the rest of your course!

Rated 5 out of 5 stars

I did my nvq level 3 electrical at eden…

I did my nvq level 3 electrical at eden bridge. The tutor, Charles has a unique way of teaching you and It works really well. I learnt a lot through the theory and the practical training. 100% recommend this to you if your interested

16 July 2026
Unprompted review
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Reply from Access Training

Charles is absolute class at Edenbridge, and it’s great to hear how well his style clicked for you across both the hands-on and classroom sides of the course.

Thanks for training with us and taking the time to recommend the centre, good luck with the next steps!

Rated 5 out of 5 stars

I went to their Edenbridge centre for electrics NVQ L3 practical assessment

I went to Edenbridge training centre for practical training and assessment for my Electrics NVQ Level 3 pathway recently. Mr Charles Usigbe, the trainer was so knowledgeable and supportive throughout the one week of the training. The centre was fully equipped and the availability of the materials and tools needed for the training is great. In general all the staff at the Edenbridge centre are very friendly and supportive too. Would love to come back to further trainings if necessary.

16 July 2026
Unprompted review
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Reply from Access Training

Massive congratulations on completing that week of Level 3 NVQ practical training. Charles Usigbe is great when it comes to sharing his knowledge and keeping students supported, and it's great to hear the Edenbridge centre had all the tools and kit you needed to get stuck in.

We'd love to have you back for future courses—all the best with the next steps in your electrical journey!

Rated 5 out of 5 stars

Callum is one of the best teachers I…

Callum is one of the best teachers I ever had. Very patient and explains everything in detail. Also, gives you confidence and encouragement.

16 July 2026
Unprompted review
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Reply from Access Training

Nice one, thanks for the feedback!

To be called one of the best teachers you've ever had is a huge compliment. Callum is brilliant at giving students that extra bit of encouragement, so he'll be chuffed to hear this.

Thanks for training with us!

Rated 5 out of 5 stars

NVQ at Access Cardiff

I did my nvq 3 practical at the Cardiff training centre. It was informative and challenging. Exactly what i needed in preparation for the real world. My lecturer James Coffey was brilliant, he was by far the best teacher i have had up until this point . He was always open to questions, very knowledgable and made the whole thing a great learning experience.

16 July 2026
Unprompted review
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Reply from Access Training

To be called by far the best teacher is a massive compliment, and we'll make sure James Coffey gets that shout-out down at the Cardiff centre. It’s brilliant to hear the practical was challenging, informative, and gave you exactly what you needed.

Good luck with the next chapter of your career!

Rated 5 out of 5 stars

NVQ lvl 3 assessments…

Just completed my NVQ lvl 3 assessments in Cardiff. My tutor James Coffey was extremely knowledgeable and helpful, made the experience a pleasure and the assessments easier to grasp.

16 July 2026
Unprompted review
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Reply from Access Training

Massive congratulations on getting your Level 3 NVQ assessments ticked off down in Cardiff! James Coffey is absolute class—having an instructor who can take the stress out of the assessments and make complex stuff easy to grasp is a game-changer.

Thanks for training with us, and all the best out there on the tools!

Rated 5 out of 5 stars

Just completed my 2 week NVQ practical…

Just completed my 2 week NVQ practical and scientific assessment with James Coffey at the Cardiff site.

Huge thanks to James, his knowledge is second to none. I’ve found I’ve learned so much more than I knew before, aswell as getting through the two weeks with relative ease!

Would highly recommend.

6 July 2026
Unprompted review
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Reply from Access Training

Getting through two weeks of NVQ practical and scientific theory with relative ease is a massive win—fair play to you! James Coffey is absolute class down at Cardiff, and his knowledge really is second to none.

Appreciate the recommendation, and all the best as you take those next steps in your trade!

Rated 5 out of 5 stars

Practical training

Had Leighton for Practical training. He was very good at explaining what to do and where I was going wrong.

13 July 2026
Unprompted review
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Reply from Access Training

Leighton is top tier when it comes to breaking things down and keeping you on the right track during the hands-on work.

Thanks for training with us, and good luck with the next steps!

Rated 5 out of 5 stars

The staff its very kind

The staff its very kind.
Niamh Stutchbury helped me out to make the CV step by step and guide through the process. Will definitely recommend to training with Access Training.

15 July 2026
Unprompted review
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Reply from Access Training

Getting your CV sorted for a new career can feel like a mission, so it’s great to hear Niamh Stutchbury walked you through it step by step. She’s brilliant at what she does, and we’ll definitely pass your thanks along to her.

Thanks for the recommendation, and all the best with your job hunt!

Rated 5 out of 5 stars

This is a review for week 1 Plumbing…

This is a review for week 1 Plumbing Practical in the Leeds Centre run by Kevin Smith.

Coming into the setting as a complete novice, Kevin managed the tutorials allowing people to move at their own pace. He offered help, guidance and more importantly tips of the trade that he has built up over his years of active plumbing and gas engineering.

I found his teaching methods excellent, when I made mistakes he would encourage me to provide the correct solution either affirming it or providing an alternative.

I thoroughly enjoyed my Week 1 training, have learnt a lot and looking forward to Week 2, again in Leeds with Kevin

10 July 2026
Unprompted review
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Reply from Access Training

Thanks for the feedback.

It's brilliant to hear how much Kevin's hands-on experience and encouraging teaching style helped build your confidence during your first week. That approach of guiding you to find the right solution yourself really makes the learning stick.

Thanks for training with us at Leeds—have a great Week 2!

Rated 5 out of 5 stars

Electrical NVQ practical assessment.

Having just completed my electrical NVQ practical exam at Edenbridge. Despite having a small relocation due to a leak, the facilities are well put together.

My trainer was Charles who has a wealth of experience and a great outlook to help share his knowledge in memorable ways. He is a “professional electrician” and it’s always “a beautiful day” when he’s on the course. (His catchphrases)

Looking forward to AM2!

14 July 2026
Unprompted review
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Reply from Access Training

Thanks for the review!

Massive congratulations on getting that electrical NVQ practical exam ticked off.

Best of luck when you head into your AM2—you’ve got this!

Rated 1 out of 5 stars

Would be a 0 star if I could started a…

Would be a 0 star if I could started a electrical course got no help what so ever didn’t seem one bit interested in helping me all they want is there money then leave u too suffer and now also want me to pay for the full course I deserve a refund not debt

14 July 2026
Unprompted review
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Reply from Access Training

Hello William

We are very sorry to hear that your experience with our electrical course did not meet your expectations, and we take your feedback regarding the lack of support seriously. Our goal is to always provide comprehensive guidance to all our students

We would like to look directly into your account, your progress, and your interactions with our support team to see what went wrong. We have passed your details over to our Customer Service team who will be in contact shortly

Kind Regards

Access Training UK

Rated 5 out of 5 stars

Undertook the 2 weeks of plumbing…

Undertook the 2 weeks of plumbing diploma practical assessments with Callum Kelly as assessor. Like the training weeks beforehand, my experience of these practical exams and training was excellent! Really happy with Access Training and would happily recommend this training provider. I will be doing more courses with Access Training in the future. 10 out of 10!

6 July 2026
Unprompted review
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Reply from Access Training

Thanks for taking the time to leave such a fantastic review.

Going through practical exams can be stressful, but having an assessor like Callum Kelly makes a massive difference in keeping you focused and confident. Glad to hear the whole plumbing diploma experience has been spot on.

Good luck out there for now, and we'll see you back at the centre for your future training!

Rated 5 out of 5 stars

Callum at Access training was…

Callum at Access training was brilliant.
Highly recommend!

10 July 2026
Unprompted review
Access Training logo

Reply from Access Training

Thanks for taking the time to leave us a review. Callum is a fantastic instructor who really knows how to look after his students, so it’s great to hear you had such a brilliant time training with him.

Good luck with everything moving forward!

Rated 5 out of 5 stars

I have just completed my Level 3 NVQ…

I have just completed my Level 3 NVQ practical assessment at Edenbridge and was impressed with the level of instruction (thank you Mr Charles Usigbe) and facilities available. Would recommend.

13 July 2026
Unprompted review
Access Training logo

Reply from Access Training

Thank you for taking the time to leave us a review.

We're delighted that you had such a great experience completing your NVQ assessment at Edenbridge. Charles Usigbe is a fantastic asset to our training team, and he’ll be pleased to hear his instruction made such a positive impact.

Best of luck with your career now that the NVQ is in the bag!

Rated 5 out of 5 stars

Was based at Edenbridge with Callum for…

Was based at Edenbridge with Callum for practical assessment and training. Was a great experience, Callum knows his stuff and is very helpful.
It is however unfortunate with regards to bookings, in my opinion there are not enough spaces for the amount of students they have. It took a me 3.5 months between finishing practical training to getting assessment dates as nothing was available.

6 July 2026
Unprompted review
Access Training logo

Reply from Access Training

Thanks for taking the time to share your feedback.

We'll pass your compliments on to Callum; he's a fantastic instructor and always does a top job on the practical side.

On the other hand, waiting three and a half months for an assessment date because of a lack of spaces is something we are taking on board on our end. We hear you loud and clear, and we're looking into our booking system and capacity to make sure students do not have to wait so long in the future.

Thank you again for your review!

Rated 5 out of 5 stars

I had a great experience during my two…

I had a great experience during my two weeks of practical plumbing in Edenbridge. The training was well organised, hands-on, and gave me the confidence to improve my practical skills. A special thank you to Callum, who was an excellent trainer throughout the course. He was knowledgeable, patient, and always willing to explain things clearly and answer any questions. His support and guidance made a real difference to my learning experience. I would highly recommend this training centre to anyone looking to start or develop a career in plumbing

22 June 2026
Unprompted review
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Reply from Access Training

Now that is what we like to hear! Thanks for the brilliant review.

It sounds like Callum absolutely smashed it out of the park down at Edenbridge. Two weeks of plumbing is no joke, but going from the basics to feeling ready to tackle a brand-new career is a massive result.

We'll make sure Callum gets a well-deserved pat on the back for this. Go show the plumbing world what you've got!

Rated 5 out of 5 stars

Craig Wilshere was my portfolio…

Craig Wilshere was my portfolio assessor, very helpful and knowledgeable - also provides great information for the course with a lot of useful videos

12 July 2026
Unprompted review
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Reply from Access Training

Thanks for taking the time to leave a review.

It’s great to know you found Craig so knowledgeable and that his resources gave you exactly what you needed for your portfolio. Having a supportive assessor makes the whole process much smoother.

Good luck with the rest of your course!

Rated 1 out of 5 stars

Avoid Avoid Avoid

I've been trying to get a response from Access Learning for over three weeks now with no luck. I couldn't continue the course and have been trying to sort a refund, but getting hold of anyone has been next to impossible .
no replies to emails, no calls back, nothing.
Whatever their process is meant to be, the reality has been a total lack of communication. If you're thinking about signing up, be aware that if anything goes wrong or you need support, don't expect a quick or helpful response. Based on my experience, I'd avoid.

13 July 2026
Unprompted review
Access Training logo

Reply from Access Training

Hi

We are disappointed to hear you have been waiting over three weeks for a response to your request

We have passed your details over to our Customer Services Team who will be in touch with you shortly to discuss further

Kind Regards

Access Training UK

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