Access Self Storage - Sydenham Reviews 

28
TrustScore 4 out of 5

4.2

3 Stanton Road, SE26 5FU London, Sydenham, GB


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Rated 5 out of 5 stars

helpful staff,nice surroundings great parking whats not to like OH the price is right to

Company replied

Rated 5 out of 5 stars

It wasn’t until my experience with Access storage in Sydenham that I realised how much was lacking from the service I was receiving from the well known Storage company, I was using and had been with... See more

Company replied

Rated 5 out of 5 stars

Really helpful and lovely staff, Marc went above and beyond to help me get set up and make changes on the day.

Company replied

Rated 5 out of 5 stars

I was originally making enquiries as I've never used storage access before. Josh was very polite and articulate when explaining the process of renting storage. He even helped me with the name of a rem... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Corporate Office
  3. Storage Facility

Written by the company

Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.


Contact info

  • 3 Stanton Road, SE26 5FU, London, Sydenham, United Kingdom

4.2

Great

TrustScore 4 out of 5

28 reviews

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Replied to 90% of negative reviews

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4.2

All reviews

(28)

673 reviews in the last 12 months

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Rated 5 out of 5 stars

Look no further, than Access Self Storage.

To be honest, I left Access Self Storage Sydenham about February this year because my business partner wanted a storage unit more central to both of us.
Our company and ASS parted without any issues, and the team at ASS Sydenham were professional and very helpful with this.
We started a new contract with big yellow in Beckenham, and at first the slightly cheaper cost and the honeymoon period was great, then we slowly realised that the constant changing of passwords was beginning to become a pain, then they informed us that there costing was based on a 4 week contract and not monthly, technically making it a 13 month year. Then they put the cost up by £23.00 per 4 week contract.
That's when we realised we were actually paying more than we were with ASS and after a few other issues, we decided that we had made a massive mistake.
We cancelled the contract with big yellow, and went directly back to ASS Sydenham.
We are now back with them for good, and on a personal note the team at ASS Sydenham are like a small family run business not a giant company.
Also one of there extras is they have an air conditioned computer room that is fitted out like a small office for all to use.
Please look very hard before you choose another Storage unit company,
Access Self Storage, Sydenham are simply the best out there.

13 September 2023
Access Self Storage - Sydenham logo

Reply from Access Self Storage - Sydenham

Hi Lennie, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team

Rated 5 out of 5 stars
Access Self Storage - Sydenham logo

Reply from Access Self Storage - Sydenham

Dear Customer, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team

Rated 5 out of 5 stars

So easy to use

So easy to use, friendly and great prices

15 August 2023
Access Self Storage - Sydenham logo

Reply from Access Self Storage - Sydenham

Dear K Palmer, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team

Rated 5 out of 5 stars

Great service

After a few negotiations, Access came out on top for facilities and price for my personal and business needs.
Marc could not have been more helpful!

13 May 2023
Access Self Storage - Sydenham logo

Reply from Access Self Storage - Sydenham

Hi Beth, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team

Rated 5 out of 5 stars

The staff are always so helpful and…

The staff are always so helpful and pleasant to talk to

1 March 2023
Access Self Storage - Sydenham logo

Reply from Access Self Storage - Sydenham

Hi Carol, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team

Rated 5 out of 5 stars

I can only make my experience based on Access Self Storage Sydenham.

I can only make my experience based on the Sydenham branch.
But if the rest of the company are anyway like the Sydenham branch, then your experience will be trouble-free.
Right from the minute I walked into the Sydenham branch, nothing was too much trouble. They showed me around the rooms and helped me choose the right one for me. I used my storage unit for just over a year, and when I couldn't remember my code number or needed any help at all, Mark, Josh, and Tracey were there with a smile. They really are a great team. They also have an air conditioned Internet room that I have spent many an hour completing invoices.
On a personal note, I did not think I was storing in a massive company unit, much more like a little family run business.
Mark, Josh, and Tracey, thank you very much.

11 March 2023
Unprompted review
Access Self Storage - Sydenham logo

Reply from Access Self Storage - Sydenham

Hi Len, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team

Rated 4 out of 5 stars

My enquiry was well handled

My enquiry was well handled, questions answered. Responses was prompt and overall the friendliness on the telephone.

25 September 2022
Access Self Storage - Sydenham logo

Reply from Access Self Storage - Sydenham

Dear Elizabeth, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly and polite staff.

13 September 2022
Access Self Storage - Sydenham logo

Reply from Access Self Storage - Sydenham

Dear Helen, thank you for your review. We value all feedback from our customers and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team

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