Refund policy violates Australian…
Refund policy violates Australian consumer law. I was told I could not refund an item on account of the packaging not being intact, despite the item being in perfect saleable condition with original tags ons. I even offered to return it in identical packaging and they wouldn’t accept the return. What is even worse is that they are misleading me as to my rights to a refund under Australian consumer law as outlined by the ACCC. They are damaging the Merrell brand with their disregard for Australian consumer law and customer care.






