Abt Electronics Reviews 501

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers had a great experience with this company. Customers frequently praise the delivery service, noting that staff members are friendly, respectful, efficient, and knowledgeable during installation and removal processes. Many people appreciate the quick and timely delivery, often arriving within the scheduled window, and the care taken to protect homes during service. The overall service experience is often described as excellent, with installers being professional, competent, and providing clear explanations. However, some customers experienced issues with product quality, receiving faulty, low-quality, or even used items sold as new, with missing parts or visible damage. There were also complaints about customer service, with some reviewers finding agents rude, dismissive, unprofessional, and unwilling to help or take accountability for defective products. Additionally, a few people reported problems with shipping, including delayed deliveries and non-functional tracking numbers.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with some customers receiving faulty or used... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and timely... See more

Staff

Users describe positive interactions with staff, praising their professionalism, helpfulness, and efficiency... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the professionalism,... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers reporting excellent and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our of our new washer and drier was seamless. Our ABT delivery team, Tony and Richard, were so friendly, respectful and efficient. Our home has narrow entrances, hallways and staircase with a challeng... See more

Company replied

Rated 5 out of 5 stars

The two ABT deliverymen were awesome. I had an ancient Chambers wall oven. It is brick lined so VERY HEAVY. It was difficult to uninstall but they did it. Installed my new Kitchenaid and perfectly... See more

Rated 5 out of 5 stars

everything went great your install guys were friendly 'put runners down to protect the floors and were good. I would definitely recommend Abt

Company replied

Rated 5 out of 5 stars

Josh at ABT online is awesome! Highly recommend for an out of state customer - efficient responds to emails and highly competitive.

Company replied


Company details

  1. Electronics Store

Written by the company

Free shipping available - Abt.com is a leading retailer of quality consumer electronics and appliances. Our electronics store offers you the ability to shop for all your appliance and electronic product needs in one online store.


Contact info

4.0

Great

TrustScore 4 out of 5

501 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great source for appliances!

Abt was the only place that could get my dryer delivered in the shortest amount of time and they matched a lower price. Very helpful when talking with them. Delivery was on time and they were very careful in getting my dryer into the basement down some curved steps. I will continue to use them for my next appliance.

28 March 2023
Unprompted review
Rated 5 out of 5 stars

I am previous customer of Giancarlo…

I am previous customer of Giancarlo Mancuso. Years ago I purchased Miele vacuum with his assistance. Needed a new vacuum and searched your website on how to contact Mr Mancuso to purchase my 2nd Miele. Giancarlo provides excellent info on product, is friendly, professional, handles orders quickly. Mr Mancuso is excellent rep for ABT. I sent email to several friends informing them about excellent service and good price offered by your company.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Abt makes it easy

Abt makes it easy to make your purchases and with zero interest financing from Synchrony, large purchases are easy to do. This is where I go first for my camera equipment. They also have gone out of their way to check with camera representatives on delayed product releases.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

BBQ grill purchase start to finish - awesome!

Bought a grill. Jeremy and Scott were awesome - set up quick and had to lug my grill to a 2nd floor deck and I know that's not easy for these gentlemen. Great guys. Keep hiring people like them and keep up the great work! Sales person who helped me here (Josh Leff) set up whole transaction by chat for me too! He was crazy efficient! Wonderful all around. These are the reasons I keep coming back to Abt over and over.

9 March 2023
Unprompted review
Rated 1 out of 5 stars

I ordered $845 worth of Thrustmaster…

I ordered $845 worth of Thrustmaster products, order number ABT140346488 nearly 1.5 months ago. The items were financed and I have already been making payments on the items. Now on February 28th the order shows delivered by UPS to Glenview IL. I live in Lakeland Florida. This has been the worst experience I have ever had purchasing items online.

I would not recommend anyone order products from Abt. They obviously do not care at all about their customers.

25 February 2023
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

Michael- Customer service is a huge priority and our goal is our customer's complete satisfaction. I apologize for the delay in your order. Dejan reached out to you over the weekend to provide new information and will follow up when any additional information is provided to us.

Rated 5 out of 5 stars

Timely & very helpful

Delivery was right on time. We had a problem with our old vent so the crew replaced it right on the spot. And cleaned up. We can't say enough about how courteous and helpful all the Abt associates have always been. Doubt we'll ever buy appliances anywhere else!

9 February 2023
Unprompted review
Rated 2 out of 5 stars

ABT is Not a Quality Company

I would strongly recommend that people stay away from ABT. If you run into any performance or quality issues, they will try to force you into accepting their solution to the problem.

There are too many excellent electronic retailers. Sad to say that ABT is far from excellent – or even good.

6 February 2023
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

We are sorry you feel that way. Customer service is a huge priority and our goal is our customer's complete satisfaction. If you are having concerns or issues we would like to address them. Could you please reply back with your contact information or call our GM Kal at 847-544-2589.

Rated 1 out of 5 stars

customer purchasing friction

Placed an order, was prompted after hours to do some type of verification phone call within 24 hours. The next morning (14 hours later) my order was cancelled with a message saying I could only process the order with a wire-transfer.

After a 15 minute call with a fairly rude customer service rep I was informed that my billing and shipping address were different, causing the verification to pop up. No explanation why the 24 hour window wasn't honored, or why I couldn't place an order with a different billing/shipping address.

Asking customers to initiate a wire transfer in 2023? Are you kidding?

I found the same product on Amazon for 10% less and free next day shipping.

24 January 2023
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

We apologize for the inconvenience our security measures may have caused. When Abt's web order verification department processed the order it did not meet the automated security checks. A different bill to and ship to address wouldn’t trigger an alert flag. This order was flagged as fraud by our 3rd party verification company. In order to proceed with the order an alternate method of payment was needed (wire transfer).

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