Absolute Collagen Reviews 

4,258
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 631 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the items, noting noticeable benefits for their skin, hair, and overall nail strength after regular daily use. People also emphasize the reliable delivery service, alongside a very responsive support team that efficiently assists with queries and free loyalty gifts. Some people were dissatisfied with the subscription management, mentioning ongoing difficulties when attempting to easily pause, modify, or completely cancel their recurring orders. Furthermore, a small number of consumers experienced unwanted skin irritations from specific topical creams or encountered occasional delays with package deliveries.

What people talk about most

Product

Customers had positive experiences with product, noting great results for their hair, skin, and nails. Many... See more

Quality

Reviewers mention positive feedback about quality, noting that the products are outstanding and leave skin... See more

Subscription

Consumers find subscription experiences to be a mix of convenience and frustration. While many reviewers... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While many reviewers praise the... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting prompt, punctual, and reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There’s seems to be a lot more collagen supplements available at the moment.The cost of Absolute collagen has increased (same as everything) So why should I continue to used your products. Don’t seem... See more

Company replied

Rated 4 out of 5 stars

The marine liquid collagen sachets are easy to use. I changed to raspberry flavour, its easy to swap to other flavours, there are 3 to choose and reschedule deliveries around holidays or edited... See more

Company replied

Rated 4 out of 5 stars

took a long time to see results. my skin (face) not much difference, but my nails a great improvement. good and reliable delivery. i still find it quite expensive!

Company replied

Rated 4 out of 5 stars

Delivery and service are great. I’m enjoying taking the sachets, I do think my skin feels better, haven’t noticed much change in my hair but am at week 9 so will continue. I do like the product and wo... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Store
  5. Hair Product Store
  6. Vitamin and Supplements Store

Written by the company

The UK's original collagen experts  bring you the cleanest collagen in the game - with a dose that truly delivers. 8,000mg of premium, hydrolysed collagen in every supplement dose and award-winning skincare and haircare collections for absolute results on skin, hair, nails and body. Proven. Pure. Powerful formulas. Trusted by experts. Backed by science. Loved by over 100,000 happy customers. Driven by product, people and planet. A B-Corp® certified business, Absolute Collagen is built on integrity, transparency and authenticity, backing women to age powerfully through efficacious, ethically and sustainably sourced beauty and wellness products - and a loud, unwavering commitment to visibility, representation and empowerment.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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4.1

All reviews

(4,258)

591 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The pouch does not last the 28 days

The pouch does not last the 28 days, 21 tops so run out before next delivery. Either the pouch size is not accurate or the scoop is too big, either way not a monthly subscription

9 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Claire,

Thank you so much for bringing this to our attention! We're sorry that this has happened, and we would love to discuss this further with you.

Please reach out to our Customer Service Team on care@absolutecollagen.com, and someone will be in touch!

Rated 5 out of 5 stars

Great products

Great products - both skin care and collagen supplements are effective

27 March 2026
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Reply from Absolute Collagen

Hi Soo,

We're happy to hear that our skin care and collagen supplements are effective for you. Thank you for sharing your positive experience with our products!

Rated 5 out of 5 stars

Friends say that i am glowing

Friends say that i am glowing. The product is so easy to take

30 April 2026
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Reply from Absolute Collagen

Hi Delyth,

We're so happy to hear that you find our product easy to take and that your friends notice a positive change.

Thank you for sharing!

Rated 5 out of 5 stars

Skin care

I was initially about to leave a review but in doing so I have read so many bad reviews. This is causing a red flag for me despite my initial desire to come on and give good feedback. I will however leave my original review which is why I came onto the site but now that I have read all the other negative reviews it’s made me wary so I will be proceeding with caution and I will revisit this page of my opinion changes in the future.

Original review - I’ve been using the collagen supplement for about 6 weeks now, and I received the mini skincare set as a free gift with my subscription. I honestly wouldn’t have chosen it for myself.

I rarely leave reviews, but this product has genuinely impressed me so much that I felt compelled to which doesn’t happen often

The face cream and eye cream are both absolutely beautiful to use. The textures feel incredibly luxurious, they absorb effortlessly, and they leave my skin feeling deeply nourished without any heaviness or residue. What stands out most is the visible difference in how my skin looks—there’s a healthy, radiant, “well” quality to it that I don’t usually get from skincare.

It’s rare for something I didn’t even intend to buy to make such an impact, but this set has genuinely won me over. I will definitely be purchasing it again and would highly recommend it.

9 May 2026
Unprompted review
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Reply from Absolute Collagen

Hi Fiona,

Thank you for your feedback! We appreciate you taking the time to share your initial thoughts with us.

We're so glad to hear that you enjoyed the skincare set we sent out!

Rated 3 out of 5 stars

Not long starting using this collagen

Not long starting using this collagen. I cannot stomach bovine so have the marine powder. Not sure that I’ve noticed any improvements yet and I’m not too keen on the taste. Leaves a strange taste in your mouth.

7 May 2026
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Reply from Absolute Collagen

Hi Hayley,

We're sorry to hear that you aren't getting on with the taste and texture.

If you are not doing so already, mixing the supplement with foods and drinks of your preference is the perfect solution! This also doesn't reduce the effectiveness of the product.

If you’re still unhappy with the flavour when mixed in with a drink, we recommend that you switch out your current flavour via your Account Page. We know that everyone’s taste buds are different, so we’ve ensured to offer more than one flavour option including Lemon, Mango & Pineapple and Raspberry in our Liquid Supplements!

Should you wish to discuss your AC Journey in the future, don't hesitate getting in touch!

Rated 5 out of 5 stars

Its really good but just to much money…

Its really good but just to much money every month unfortunately i would definitely continue if it was a bit cheaper

27 April 2026
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Reply from Absolute Collagen

Hi Estelle,

We're happy to hear that you find our service valuable. We appreciate your feedback regarding the monthly cost, and we will consider it as we evaluate our pricing.

Thank you!

Rated 5 out of 5 stars

Really pleased with excellent products

Really pleased with excellent products, (I have already noticed benefits to my skin) the free goodies and my recent great Customer Services experience. Bihanca was extremely helpful and responded very promptly. Thank you

7 May 2026
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Reply from Absolute Collagen

Hi Sandra,

We're happy to hear that you are pleased with the products and noticed benefits to your skin. We appreciate your positive feedback regarding the helpful customer service experience you had.

Thank you!

Rated 5 out of 5 stars

Give it a try!!!!

I wanted something convenient and being a vegetarian, I didn’t want to compromise too much, so I decided to try marine collagen sachets by Absolute. I have not tried their face creams etc (which may be affecting their overall rating when people are just looking for a collagen supplement). After taking for about 6 weeks or so I noticed a massive difference in my nails (I have never been able to grow them as they are so brittle) but they were strong and getting long. Overall my skin and hair felt better. Then I was in and out of hospital and stopped taking it and because I have a subscription, the packets were piling up. I cancelled my subscription with a simple phone call. I am now starting again with my stock of collagen sachets and in the next few weeks I’m confident I’ll be subscribing again.

Have you noticed the relentless adverts for Elevate collagen on social media?? Not seen a single one for Absolute collagen!

8 May 2026
Unprompted review
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Reply from Absolute Collagen

Hi Sonya,

We appreciate you sharing your experience with our marine collagen sachets! We're happy to hear that you observed positive changes in your nails, skin, and hair. It's great to know that you found our subscription cancellation process simple.

Thanks again!

Rated 1 out of 5 stars

I’ve used Absolute Collagen daily for a…

I’ve used Absolute Collagen daily for a long time, always adding it to my morning coffee without any issues.

Since their recent change to the sachet consistency, the product now consistently curdles coffee when milk is added. I’ve tried multiple sachets over several days and had the same result every time. This never happened before.

Their website clearly states the product can be added to hot drinks like coffee, yet when I raised this, they tested it in boiling water (not coffee with milk) and dismissed the issue.

Customer service repeatedly treated this as a “preference” issue, rather than acknowledging that the product no longer works as advertised or expected.

Despite this, they refused to accept a return of the unused sachets and refused to issue a refund.

They did cancel my subscription, but overall this is very disappointing. A product that can’t be used in the way it’s promoted—and a company unwilling to take responsibility—is not something I would recommend.

7 May 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Lucy,

Thank you for your feedback. I'm sorry to hear of your experience, and have requested further information from you in order to look into this.

We would love to discuss this matter further with you; please contact us at care@absolutecollagen.com, and a member of the team will get back in touch with you.

Rated 5 out of 5 stars

Extremely speedy service

Extremely speedy service.
As yet unsure of collagen benefits. Otherwise very pleased with product.

3 May 2026
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Reply from Absolute Collagen

We're happy to hear that our service was speedy! We appreciate your feedback and hope you enjoy the product's benefits over time.

Rated 1 out of 5 stars

Hard to cancel subscription

As you can’t just cancel your subscription I’ve tried to email this company over and over but they are ignoring my emails!

2 May 2026
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Reply from Absolute Collagen

Hi Clair,

Thank you for your feedback.

We're sorry to hear that this is the case! Please rest assured that a member of the team will reach out to you today to ensure that your subscription is cancelled.

Rated 5 out of 5 stars

Easy to order with a lovely free gift

Easy to order with a lovely free gift. Quick delivery. Take in my coffee every afternoon

1 May 2026
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Reply from Absolute Collagen

We're happy you found ordering easy and appreciate the free gift. It's great to hear our delivery was quick, and you enjoy our coffee daily!

Rated 1 out of 5 stars

Serious Reaction to serum and cream

I received a free serum and neck cream which caused a serious reaction. Within an hour my face was burning and bright red with a rash and swollen and very itchy. My skin nearly 2 weeks on still hasn’t fully recovered.
I would be very cautious as I didn’t check reviews as it came with my collagen sachets, I hadn’t purchased it so never checked, so be careful!

2 May 2026
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Reply from Absolute Collagen

Hi Lisa,

Thank you for your feedback - we're so sorry to hear that this has happened!

We always recommend conducting a patch test prior to use to ensure that the product is suitable for your skin, however, I've asked a member of the team to reach out to you to discuss this further.

Rated 5 out of 5 stars

Have been taking the collagen…

Have been taking the collagen supplements and I noticed the firmness of my skin and youthful glow.

23 April 2026
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Reply from Absolute Collagen

We're happy to hear that our collagen supplements are contributing to your skin's firmness and youthful glow. Thank you for sharing your positive experience with us!

Rated 1 out of 5 stars

Impossible to cancel subscription

I emailed twice to cancel the subscription and I quote from the reply
“They’ll be in touch soon to help resolve this for you and make sure there are no further unauthorized charges.”
The order was not stopped and money was still taken from my account.

24 April 2026
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Reply from Absolute Collagen

Hi *CUSTOMER*, thank you for taking the time to leave us a review. We’re really sorry to hear you’ve not had the best experience with us.

We ask our customers to get in touch if they wish to cancel as we love speaking to our Absoluters and really appreciate the feedback, if we can help in anyway we always want to but I'll be sure to pass your comments onto our team.

I've requested a member of our team reach out to you today to confirm that your subscription and most recent order have been cancelled.

Rated 5 out of 5 stars

I’m kept up to date with my order it…

I’m kept up to date with my order it arrived when it’s supposed to arrive. I do prefer the lemon it’s ok to take daily

28 April 2026
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Reply from Absolute Collagen

We're happy to hear that you were kept informed about your order and that it arrived on time. We appreciate you sharing your preference for the lemon flavor!

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