Abes of Maine Reviews 

4,749
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable, making every purchase smooth and pleasant. Consumers also appreciate the fast and efficient service, noting that their orders arrive correctly and that representatives go above and beyond. People often mention how easy it is to find what they need and complete transactions without any hassle. However, some reviewers were not happy with unexpected phone calls regarding product upgrades and aggressive sales tactics after purchasing online. A few people mentioned concerns about receiving non-warrantied items or experiencing unexpected delivery delays with their overall orders.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Product

Customers consistently note positive experiences with product, highlighting fair pricing, excellent quality,... See more

Customer service

Consumers find customer service to be positive, frequently praising the professionalism, patience, and... See more

Order

Customers had positive experiences with order processes, frequently praising prompt confirmation calls and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow! I have no words for how remarkably patient, kind and conscientious Michael was when I placed an order. He always followed through. If he said that he would call with information concerning m... See more

Rated 5 out of 5 stars

Absolutely fantastic service today. Michael was incredibly responsive, helpful and upbeat. I had made a mistake in my shipping and he was able to guide me through everything. He fixed my pr... See more

Rated 5 out of 5 stars

A quick note to express my gratitude for your fantastic customer service. It's always a pleasure when someone to Michael Hartman, who is so knowledgeable and helpful with products and sales. It was a... See more

Rated 5 out of 5 stars

Christine Johnson is one of the best customer service agents I have ever worked with. I had a question about a price difference with my purchase. Christine quickly reviewed the invoice, listened to m... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(4,749)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Michael Hartman absolutely made my…

Michael Hartman absolutely made my Christmas! He was amazing. He was knowledgeable- gave me an incredible price, bundled to make it an even better price- and gave me expedited shipping. I will definitely be going back when I’m ready to ship for a lens!

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not purchase from this company

Do not purchase from this company. I was sold a grey-market Asian Sony camera and paid what I would have paid from Sony America but now have zero warranty or rebate eligibility. I was never told it was the international model and I can't get them to respond despite me being in the return window. They also try and upsell you on crap accessories and make it seem like a deal. None of it is worth the money or hassle. Do not buy.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

Wow!
I have no words for how remarkably patient, kind and conscientious Michael was when I placed an order. He always followed through. If he said that he would call with information concerning my order, he did. I honestly have never received better service anywhere! I will definitely order from Michael at Abe’s of Maine again!

Sincerely,
Kena Kirby

2 November 2025
Unprompted review
Rated 5 out of 5 stars

He was very very thorough and kind

He was very very thorough and kind, he walked me through issues I had no considered and graciously extended my warranty for free. I feel safe and confident buying from this careful and thoughtful merchant again in the future

4 November 2025
Unprompted review
Rated 1 out of 5 stars

⭐ 1 Star - Very Disappointing Experience

I had a really poor experience with Abe’s of Maine and would not recommend buying from them. It felt like they were using bait-and-switch tactics. I ordered a camera body online, but soon after, I received an email asking me to call to “confirm” my order — which defeats the whole point of ordering online.

When I called, the representative was hard to understand, mumbled a lot, and immediately began trying to upsell me on other products. It quickly became clear that the item listed online was likely a grey-market (non-warranty) version, even though this was not made obvious on the website. When I said I wanted to cancel, the salesperson suddenly offered to sell me the version I thought I was ordering — but for $100 more.

Strangely, I couldn’t even find that “non-import” version listed anywhere on their website, so I have no idea how they supposedly had it “in stock.” The entire experience felt deceptive and manipulative, and the customer service was unhelpful and pushy.

⚠️ Bottom line: If you value transparent pricing, clear communication, and legitimate products, stay away from this site.

9 October 2025
Unprompted review

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