Abes of Maine Reviews 

4,749
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable, making every purchase smooth and pleasant. Consumers also appreciate the fast and efficient service, noting that their orders arrive correctly and that representatives go above and beyond. People often mention how easy it is to find what they need and complete transactions without any hassle. However, some reviewers were not happy with unexpected phone calls regarding product upgrades and aggressive sales tactics after purchasing online. A few people mentioned concerns about receiving non-warrantied items or experiencing unexpected delivery delays with their overall orders.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Product

Customers consistently note positive experiences with product, highlighting fair pricing, excellent quality,... See more

Customer service

Consumers find customer service to be positive, frequently praising the professionalism, patience, and... See more

Order

Customers had positive experiences with order processes, frequently praising prompt confirmation calls and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow! I have no words for how remarkably patient, kind and conscientious Michael was when I placed an order. He always followed through. If he said that he would call with information concerning m... See more

Rated 5 out of 5 stars

Absolutely fantastic service today. Michael was incredibly responsive, helpful and upbeat. I had made a mistake in my shipping and he was able to guide me through everything. He fixed my pr... See more

Rated 5 out of 5 stars

A quick note to express my gratitude for your fantastic customer service. It's always a pleasure when someone to Michael Hartman, who is so knowledgeable and helpful with products and sales. It was a... See more

Rated 5 out of 5 stars

Christine Johnson is one of the best customer service agents I have ever worked with. I had a question about a price difference with my purchase. Christine quickly reviewed the invoice, listened to m... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(4,749)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

Great price. Easy to navigate site. Free shipping. Birthday gift for my wife's birthday. Excited to get it.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

First time buyer at Abes of Maine

First time purchasing from Abes of Maine. Not only were they quick and efficient but very considerate. I received a call from Ted and he wanted to ensure that I was making the purchase before authorizing the my payment. Very friendly and helpful, definitely great customer service. We casually talked for a bit after making the purchase about cameras and just casual conversation which I found cool. You don't get that too often I feel. All in all, would definitely purchase here again! Thanks again for your help Ted!

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Very Transparent

They were really nice. After I ordered an expensive camera, they called and told me that they are not an authorized retailer of Nikon and that they import from the factory and sell it. And they offered 3-year insurance for half price. They were very open about the transaction. But I cancelled it anyway, which they did promptly. I will be very comfortable buying from them for any future needs

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Jennifer

Jennifer was so helpful, professional and so kind. She was lovely and because of her, you have a new customer:)

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Michael

Outstanding Service from Michael – Highly Recommend!

I recently purchased a Lens from Abe's of Maine and had the pleasure of working with Michael. His customer service was absolutely top-notch! He was incredibly patient, knowledgeable, and thorough, answering all my questions in detail and guiding me through the entire process with genuine care. Michael followed up promptly as promised, made sure everything was clear, and even went the extra mile to ensure I was completely satisfied with my order. I've never experienced such attentive and professional service – it made the whole buying experience stress-free and enjoyable. Thank you, Michael, for your exceptional help! I'll definitely be a repeat customer and recommend Abe's of Maine (especially Michael) to anyone looking for great products and superb support. 5 stars all the way!

30 December 2025
Unprompted review
Rated 5 out of 5 stars

I really appreciated Michaels help with…

I really appreciated Michaels help with an item that was not shipped with my original order. Michael was very professional and made it easy to receive a replacement for the item. It was my first transaction with Abes of Maine and the next time I need camera equipment, they will be my first stop.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Michael deserves the trip! Give him a raise and the trip to Orlando!

Ordered a new sigma lens as a Christmas gift for my wife yesterday and Michael called to confirm the purchase. He went way above and beyond and did what he can to try to get the lens to me by Wednesday in time for Christmas. He sold me the retail model instead of the import. But he did more than make the sale, he earned a new customer for Abe’s of Maine. I purchase camera gear for my wife who is a photographer and I buy from different sources, but after my experience today with Michael’s help and customer service I will definitely be coming back to Abe’s of Maine. He deserves a raise and the trip to Orlando, I hope he gets it!

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service today from Michael

Absolutely fantastic service today. Michael was incredibly responsive, helpful and upbeat. I had made a mistake in my shipping and he was able to guide me through everything. He fixed my problems and I couldn’t be happier.

I’ve never shopped at Abe’s although as a photography nut, I’ve come close over the years. Michael (Abe’s) provided the best customer service I’ve ever had, literally. I’m going to become your most loyal customer from now on.

Thank you thank you thank you.

Eric Jung

Ps. Pls share this with Michael. I want to make sure he knows how much I appreciate his professionalism.

19 December 2025
Unprompted review

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