Aberdeen Sewing Machines Ltd Reviews 246

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and extensive knowledge. Many people appreciate the efficient delivery service and the quality of the products. The customer service is frequently described as outstanding, with consumers noting the personalized and supportive approach. People are particularly impressed with the quick response times and the smooth overall experience, whether for repairs, purchases, or advice.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fantastic and... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about products. Customers are satisfied with the quality and range of... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the helpfulness and patience of... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast and... See more

Based on these reviews

Rated 5 out of 5 stars

Aberdeen sewing machines were one of the few companies that would supply an old Bernina part I needed. They dispatched it quickly and the packing was good. I cannot fault their service. Unfortunate... See more

Rated 5 out of 5 stars

lovely customer service. Top quality product knowledge. Wanted a part for my machine and got a free diagnosis of possible problems, We have started using this company recently as our local supplier w... See more

Rated 5 out of 5 stars

I had a problem when I was doing free motion quilting on my Janome HD9. The thread kept breaking at the needle. After trying all the usual fixes with no joy I called Stephen to see if he could help. I... See more

Rated 5 out of 5 stars

Ordered an overlocker foot less than 24 hours ago, can’t believe it arrived today via Royal Mail, quality item, competitively priced, swift delivery and all from a real shop, will deffo be returning.... See more


Company details

  1. Sewing Machine Store
  2. Embroidery Service
  3. Embroidery Shop
  4. Sewing Machine Repair Service
  5. Sewing Shop
  6. Textile Engineer

Written by the company

Aberdeen Sewing Machines Ltd specialise in the sale, maintenance, servicing and repair of domestic and industrial sewing & embroidery machinery. Aberdeen Sewing Machines are authorised agents and repair centres for Brother, Janome, Bernina, Juki, Pfaff, Husqvarna Viking, Singer and Silver Sewing & Embroidery Machines. Aberdeen Sewing Machines stock a large range of parts and accessories for all domestic and industrial sewing machines.


Contact info

4.9

Excellent

TrustScore 5 out of 5

246 reviews

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Rated 5 out of 5 stars

Excellent Service

Have used Aberdeen Sewing Machines for both industrial and domestic machines and find that both Stephen and Tracy are always willing to give you their time and talk through your requirements in detail.

8 April 2026
Rated 4 out of 5 stars

This place is a gem

This place is a gem! Lots to see in ranges of both domestic and industrial sewing machines as well as embroidery/quilting machines which are fascinating to watch in action.
There is a good stock of new and used machines and accessories including batting, linings and general sewing haberdashery though trimmings are limited. The welcome impression is of a ‘serious’ sewing dedicated space. An efficient problem solving/servicing facility is also offered for all ages of sewing machine including industrial. Staff are very knowledgable on the engineering and technical side so pleasant willing expertise and advice is at hand.
I would have given five stars but for very limited dressmaking fabrics, given the shortage of outlets in the area. Nevertheless this place is worth a visit if only to browse -and like me you are sure to find something you didn’t know you needed!
There are some parking spaces and assistance with lifting of heavy equipment is available on request.

28 March 2026
Rated 5 out of 5 stars

Free motion quilting nightmare

I had a problem when I was doing free motion quilting on my Janome HD9. The thread kept breaking at the needle. After trying all the usual fixes with no joy I called Stephen to see if he could help. If only I had contacted him sooner. Between Stephen and Tracy they managed to come up with the solution to the problem. Wonderful service, fantstic staff. Thank you.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Very positive experience, from the first time on visiting the premises until my order was completed. Pleasant and helpful staff who always kept me updated on how my request was progressing. Feel very fortunate that I discovered the Aberdeen Sewing Machines Ltd.
Maureen Nicol

26 March 2026
Rated 5 out of 5 stars

Staff are so helpful

Fast delivery. Well packaged and exactly what I needed. I emailed Stephen when I was having a problem with my sewing machine. He replied almost immediately with a few questions and was able to identify the problem and how to resolve it. A few days later the new part I needed arrived and my machine works perfectly

2 March 2026

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