Abels Moving Services Reviews 

669
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and exceptionally helpful, making the entire process smooth and stress-free. Many highlight the exceptional care taken with belongings, including meticulous packing and protection of items and properties. The overall user experience is frequently described as seamless, efficient, and well-organized, from initial planning to final delivery. Reviewers often mention that the company goes above and beyond, providing comprehensive support and making complex international moves feel simple. This dedication ensures a stress-free experience, with many customers expressing their intent to use the service again.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

Delivery service

Consumers generally report positive experiences with delivery services, highlighting good communication... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting that furniture and other items... See more

User experience

People report positive experiences with the user experience, describing the entire process as flawless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly staff, polite and courteous. Nothing is too much trouble. Were able to get us out of trouble after another removal company let us down at short notice. Very appreciative of our efforts... See more

Company replied

Rated 5 out of 5 stars

From start to finish Abels were great, our communication with the team at Head office via Marie - going through the survey process and later with Sue was incredibly clear and easy. The move itse... See more

Company replied

Rated 5 out of 5 stars

The team who moved us were all top class; courteous, helpful and hard-working. They really listened to what we wanted and were prepared to turn their hands to any task. They were mindful of the custom... See more

Company replied

Rated 5 out of 5 stars

Brilliant! Looked after from start to finish, excellent service, nothing too much trouble - ever so friendly and went above and beyond. Looked after our belongings and took great care around both prop... See more

Company replied


Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Moving and Storage Service
  4. Shipping Company
  5. Storage Facility

About Abels Moving Services

Written by the company

For over 70 years, Abels has been delivering professional removals, relocation and storage services for private individuals, businesses and organisations across the UK and around the world. Our reputation is built on exceptional customer service, meticulous planning and handling every move with the highest levels of care and professionalism.

Whether you're moving locally, relocating across the UK, moving to or from Europe, or planning an international relocation, our experienced team provides a fully managed service tailored to your individual requirements. We handle export and import moves worldwide, offering expert guidance on packing, shipping, customs procedures and destination services to ensure a smooth and stress-free experience.

Our UK removals service covers England, Scotland, Wales and Northern Ireland, including specialist moves to the Scottish Islands, the Isle of Man and the Channel Islands. Every move is supported by a dedicated Customer Services Manager, comprehensive move planning and experienced, security-cleared crews who remain with your move from start to finish.

Our services include professional packing and unpacking, secure storage, specialist handling of fine art, antiques, wine collections and other valuable possessions, as well as move management and concierge services such as handyman, electrical, plumbing and IT support where required.

Alongside residential removals, Abels provides office relocations, commercial moving services, business storage and specialist FF&E (Furniture, Fixtures & Equipment) logistics. We work with organisations across a range of sectors, delivering carefully planned relocation projects with minimal disruption, from corporate offices to hospitality, education, healthcare and retail environments.

Whether you're moving a family home, relocating an entire business, or managing an international project, our experienced team is committed to delivering a seamless, reliable and stress-free moving experience from initial enquiry through to final delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

669 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(669)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality of service

First class service and support from beginning to end. The moving team was very professional and they packed all furniture with care and everything arrived unscathed and on time. Special thanks to Jayne Eastick for her support throughout the moving process and to Peter D'Arcy for his assistance during the home survey. I am very pleased with Abels and I would highly recommend!

4 June 2024
Abels Moving Services logo

Reply from Abels Moving Services

Thank you so much for taking the time to provide your lovely feedback and review, it really is appreciated. We wish you all the very best for the future and we will look forward to being of service again.
Kind regards
Neil Pertoldi

Rated 4 out of 5 stars

Efficient delivery of shipment

Arrival at appointed time. Efficient unloading and unpacking. Polite and well behaved staff.
We had to wait for almost one month for the shipment to be delivered to final destination. Arrived at Abels' warehouse on August 19 and and finally delivered on September 16.

19 September 2024
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Reply from Abels Moving Services

Dear Mr Kolmodin,
Thank you for your feedback. I'm sorry you had to wait before delivery from the UK to Stockholm. You were allocated into our next truck with space departing to Scandinavia following UK customs release. Wishing you all the best for the future.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Great communication at all levels…

Great communication at all levels throughout the movement of our items, from arrival into the U.K. to delivery all the way down to the South-West.
Big thanks to all the Abel’s staff, much appreciated.

18 September 2024
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Reply from Abels Moving Services

Dear Mr Smitham,
Thank you for taking the time to provide a review. Your feedback comments will be well received by your moving team. Wishing you all the best for the future and we look forward to helping again.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Arrived on time

Arrived on time. Worked hard. Very careful. Nice to have about.

12 September 2024
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Reply from Abels Moving Services

Dear Rupert,
Thank you for taking the time to provide a review. Your kind comments will be shared shortly with your moving team who I'm certain will appreciate them. Wishing you all the best for the future, we look forward to helping again when needed.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Good quality service

A rug was laid in the hallway to protect the floorings. The boxes were moved carefully and stacked nicely.

16 September 2024
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Reply from Abels Moving Services

Dear Joyce,
Thank you for taking the time to provide you nice comments and review which are very much appreciated. We wish you all the best for the future and look forward to being of service again.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Abels were efficient

Abels were efficient, polite, hardworking and a delight to work with from start to finish. The office liason Nicola was excellent and the entire experience was a joy!

11 September 2024
Unprompted review
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Reply from Abels Moving Services

Dear Elizabeth,
Thank you so much for your lovely feedback and review. Nicola will be really happy to be specifically named. We wish you all the very best and hope that we can be of service again in the future.
Kind regards
Neil Pertoldi

Rated 3 out of 5 stars

very expensive

Almost three times as expensive as the average quote we got for our removals. Not sure on the justification for the quote yet as they didn’t seem to be offering a more premium service than their competitors.

4 September 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Joanne,
Thank you for your review. Could I ask you to email me on neilpertoldi@abels.co.uk as I cannot locate your surname on our system and perhaps you're listed under a partners name? I'd really like to review the quotation that you were provided to understand the details.
Kind regards
Neil Pertoldi

Rated 3 out of 5 stars

Professional but very expensive

Abels seemed very professional and efficient - but they quoted me 3 x times as much compared to what I actually got the job done for by another professional moving company.

31 August 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mike
Thank you for your feedback. I will send you a separate email as I would be interested to understand more details.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Superb customer service

Superb customer service from both the Paul, Jade and the admin team in the office to the two teams who packed up and delivered all our household goods to our new home in France. Nothing was too much trouble and communications with everyone was quick and helpful. I would highly recommend Abals as a removal company.

21 August 2024
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Reply from Abels Moving Services

Dear Sarah,
Thank you so much for your kind words which will be shared with Paul, Jade and your moving teams. We appreciate your review and your continued business and look forward to helping again in the future.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Great service ,drivers where…

Great service ,drivers where professional helpful and made the experience non stressful

13 August 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mr Bellis
Thank you for your kind words on your moving team which will be shared with them tomorrow. Wishing you all the best for the future and we will look forward to helping you again.
Kind regards
Neil Pertoldi

Rated 2 out of 5 stars

Beware of their terms and conditions

Beware of their terms and conditions. A large screen TV arrived damaged and unrepairable due to very bad packaging, when I complained they quoted the terms that I had agreed to that, ‘ in any event, including on this occasion their own neglect,’ the maximum compensation per item is £40, but as a gesture of goodwill they paid £80. On a one thousand pound item!

1 August 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mr Sumpton,
Thank you for your review, I am sorry that there was damage to the TV which was packed to industry standard, export wrapped and placed within a heavy duty TV module. There was no outer damage to the TV module noted by the delivery team or yourselves at the time of delivery. You rejected the recommended marine insurance cover for your shipment. Again, I apologise that the TV was not working when you unpacked it in Thailand.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Exceptional service

From the moment we called to get information about shipping our belongings we were totally impressed with the professional, efficient yet personal service we received. Abels kept constant communication with us every step of the way. We would highly recommend them

7 August 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Sally,
Thank you for taking the time to provide your lovely comments and review, they are very much appreciated and will be shared with the whole team shortly. May we wish you all the very best for the future and hope we can be of service again.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Stressless move

From the initial enquiry to the final move, Abels couldn't have been more helpful. Nothing was too much trouble. Nicky was amazing, supporting us throughout the process making it much less stressful.
Ian and Logan were brilliant on the move day, they couldn't have worked harder.
Overall a fantastic experience. I would wholeheartedly recommend Abels.

9 August 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Naimi,
Thank you for your wonderful comments concerning your direct team, really nice to read and will be shared with them and their line managers shortly. We look forward to being of service again.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Professional

Caring and kind team.

13 August 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mr Yavuzer,
Thank you for your kind comments and review which are much appreciated.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars
Abels Moving Services logo

Reply from Abels Moving Services

Dear Richard,
Thank you for nice comment and review which are very much appreciated by the whole team and I. We look forward to helping again whenever you need in the future.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Pick up at Bryan-y-Baal as planned

Pick up at Bryan-y-Baal as planned. Delivery at Dearham a day earlier than planned by mutual agreement with the driver. Setting to work of the clock was great

6 August 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Anthony,
Thank you for your kind comments and review, they are much appreciated. We look forward to helping you again in the future.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

We moved house over 4 days at the…

We moved house over 4 days at the hottest time of the year. The crew were always smiling and courteous and worked very hard. They protected the house with carpets and blankets and removed all used packing materials at the end of each day.
They were exceptional , and we were really impressed with their courtesy and willingness to make the move as stress free as possible. Abel’s office team and crew fully deserve their 5 star rating. THANKYOU

7 August 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mr & Mrs Pearson,
Thank you for taking the time to provide your kind words about the team, they will really appreciate these sentiments. May we wish you all the very best in your new home and look forward to helping again whenever the need arises.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Good Service

Good Service

6 August 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Kelvin,
Thank you for your review, very much appreciated.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Superb team.

Superb team.. consumately executed move..the packing and unloading team were friendly, professional and knowledgeable...glass smooth move across countries.. would 100% use again..

5 August 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Don,
Thank you so much for taking the time to provide your feedback comments and review which the team will be delighted to receive when they're shared with them and their line managers shortly.
Kind regards
Neil Pertoldi

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