Abbeygate Seguros España Reviews 3,603

Brilliant service by the team.Charlie was great. I had to get used to spanish ways of repairs which is a lot slower than the UK but the service was brilliant. I had to pay the excess which was the only disappointment and they didn't pursue the people that left an illegal unlit skip in the road that I hit. Their legal team deemed it not worth it despite knowing who owned the skip.
It will also effect my next premium. But abbeygate were very good.
Highly recommend them as a car insurance. Very very efficient. They used a British garage to get repairs done as well so no la guage barrier. Matt , in estepona accident repair centre . Fantastic service by him and his team .
Thanks all.

Really easy smooth process emailed on the Monday car was in for repairs on the Wednesday Enrique was extremely helpful and explained everything all the way though the process highly recommend

Fulvia handled all my enquiries in a timely, detailed and professional manner.

I know you have to make a living but really 8 weeks (!) to refund my money after me buying a new car?!? Then I have to chase you (again)… Agent to insurance company, insurance company to agent, a ent to finance department then finance department to director to get the money back?!? Really unprofessional and unnecessarily long drawn out process that obviously keeps MY money in your account for as long as possible… we pay you INSTANTLY… but you make it nigh on impossible to get it back… certainly not quickly! Not recommended at all!! Do yourself a favour and AVOID Abbegate Espana!

I was very happy and pleased with my experience.
I had a lovely sales representative that helped me through the whole process . Very stress free . Was able to find a good quote that works in between my budget .
Thank you to my representative.

So helpful and simple to arrange

Abbeygate provided an excellent service in guiding us through the claims process. Every query was answered promptly. Alina Garcia was really pleasant to deal with and unfailingly efficient and tolerant.

Had the inconvenience of a cracked windscreen and it was resolved very promptly and efficiently by Alina for me, All the arrangements were made for me , all I had to do was go to Aldi car park as we live in the campo and was met by Carglass. The windscreen was replaced quickly and the guys were great. Perfect service

Someone ran into the back of my car. We completed the accident report form, and I wasn't looking forward to the next step - making a claim with the insurance company. I emailed Abbeygate, not expecting much asisstance to be honest, but I was very pleasantly surprised! Elena was professional, prompt and supportive, and she made the claim to my insurance company on my behalf. She kept me up to date, arranged the asessor, and made the whole process easy for me. Thanks very much!

Approximately a month ago, a tree fell on my car. I called Abbeygate and was connected to Alina (Alina Caridad Garcia). She immediately assured me that she would be able to support me in the process. We communicated via email, phone, and WhatsApp. Alina was super supportive and assisted every step of the way. Alina’s communication was prompt, professional, kind, and compassionate. She was attentive and supportive for every question I had. Alina knew I did not speak enough Spanish for certain appointments and would check in with the repair companies to ensure I could get an appointment to repair my windshield and car. What an AMAZING experience for me and my family. I would highly recommend Abbeygate Insurance. I truly felt like I was Alina’s had all the time in the world for just me.
Thank you Alina! 😃

Alina at Abbeygate helped us through the whole process when our car was smashed into. Many thanks and I would recommend Abbeygate as car insurance company.

Agent was excellent, diligent and very helful

I would definitely highly recommend abbeygate insurance coverage.
They were very quick to respond to any questions we had .
They sorted and closed the claim within a couple of weeks.
They are a very professional company.

Alina Garcia from Abbeygate went above and beyond for me. Alina filled me with assurance my case was going to be dealt with as fast as possible. I cannot thank her enough. The customer service from Alina was second to none. Thankyou so very much Alina. 5 stars from me

Unfortunately my car got smashed into, I called Abbygate and used the WhatsApp system (highly recommend the WhatsApp) my case was dealt with by Elena she was great and answered all my questions I asked if she could make it quick as I'm going on a road trip she did her best and within a week my car was being fixed.
THANKS 🙏👍

Excellent service provided!
I had a small car accident and my contact person (Alina Caridad Garcia) was very helpful throughout the whole process. She really made everything running very smooth, from informing me about what I should do in the first instance after being hit by another car, all the way to schedule an appointment with the car service.
Thank you Alina for all your support!
I would recommend this company to all my friends!

Insured my British van whilst I’m a spanish resident. It caught fire and burnt down at the roadside.
The recovery through abbey gate was good, although there was a lot of confusion between abbey gate and the recovery company about where my van was and if it had been collected, meaning I had to call between both and the scrapyard it was being taken to, but it was all sorted.
The claim went through and although the insurance company were dragging their heels a lot, abbeygate kept me up to date and kept the claim moving.
Would definitely recommend.
4 stars because of the calling I had to do myself to help organise the recovery/scrapyard.

Alina was amazing, very quick in responding and arranging my claim. Couldn't fault her in any way.

Best service in the market

Alina, the Abbygate claims advisor, was extremely helpful and processed the claim without delay. However, the insurance assessor was less helpful. He insisted that I left the car at the repair garage when it opened so it was there when he arrived. He did not arrive and, instead, made his assessment from the photos of the damage I had given to Alina. Without ever seeing the car, he decided that the damage to the front wing was result of a separate accident, contrary to the accident report. I know I don't have any redress, but it seems very unprofessional, especially for a Company with GENERALI Siguros' good reputation.