aweful requested 1 car seat for infant and 1 for child car supplied on arrival had neither but due to late arrival hour had to use with children on lap tried to rectify and reconfirm requirement... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We used A2B for the first time in January/February 2019 for a return journey to Manchester Airport. The fare quoted at the outset was reasonable and the day before we were due to leave we received a p... See more
Arrived in lanzarote met with charming smiling gentleman at desk.v helpful bus journey was quick but had to wait a little while on others.driver v helpful and polite . chat on website with mandie to c... See more
Company replied
Easy to book, that's if you remember to put your times in for arrival and departures, but even if you forget they still pick you up on time using your flight number in and out of Alicante airport.Text... See more
Company replied
Company details
Information provided by various external sources
Airport transfers and holiday taxis from A2B Transfers make it easy to get around on holiday. From airport taxis and holiday transfers to specialised taxi transfers.
Contact info
Great customer service
Great customer service, they deal with issues very fast and efficiantly.
12 April 2018
Unprompted review
Reply from A2btransfers
Dear Jennifer,
Thank you very much for sharing your great experiences with us - your feedback is valued and ongoing support much appreciated.
Warm regards,
hoppa Team
Maddie answered my question regarding…
Maddie answered my question regarding location to book very efficiently
11 April 2018
Unprompted review
Didn't have my booking time
Didn't have my booking time! Contacted them got it straight away 😊
10 April 2018
Unprompted review
Reply from A2btransfers
Dear Mariee,
We are very happy that we were able to assist you with your booking time query.
Kind Regards,
A2B Team
Great service
This is my second time using hoppa, very reliable, reasonable prices saves get ripped off at airports. Will definitely continue to use.
Also on line staff always there to answer any questions. Very happy.
6 April 2018
Unprompted review
Reply from A2btransfers
Dear Di Allen,
Thank you very much for taking the time to show your support for our services - we are very pleased to learn you are satisfied with what we offer.
Happy travels,
A2B Team
Do Not Use This Company or Service
if anyone is travelling with A2B transfers please cancel your booking and find another provider. I have booked twice with them this year and I went to Paris in Feb 2018 where A2B didn't bother turning up to pick us back up from our hotel and I had to spend 50E in a taxi. then yesterday I had a week in Tenerife with my family and the exact same thing happened again. You phone the contact number to find out where your transfer is and the staff on the phone lie to you, tell you that they will be there in 5 mins. I ended up calling 4 times yesterday morning whilst stranded with 4 children and the transfer still didn't come. in the end I paid for a taxi back to the airport. I wouldn't even rate this company 1 star, the staff lying on the phone would happily let you miss your flight home rather than tell you the truth that their company is rubbish. very very poor service, awful lying staff and unhelpful.
please do not sue this company people.
Thanks Claire
5 April 2018
Unprompted review
Reply from A2btransfers
Dear Claire,
We are very sorry to hear that you feel this way about the service and apologise for the lack of assistance provided by the in-resort contact numbers. Would you be so kind as to advise your booking references so that we may look into this on your behalf and provide you with a resolution?
Thank you,
A2B Team
hi i use resort hoppa all the time…
hi i use resort hoppa all the time there prices are good and staff are most helpful
5 April 2018
Unprompted review
Reply from A2btransfers
Dear Lorraine,
We are so pleased to hear we, together with our Partners, are able to provide you a service that scores such a great rating from you! Your feedback is always welcome.
Best wishes,
A2B Team
Very helpful customer service…
Very helpful customer service representative, she managed to point out a critical error in my booking saving me all the work of changing my reservation in the future
5 April 2018
Unprompted review
Reply from A2btransfers
Dear Francesco,
This is lovely to read! Thank you for letting us know - we will be sure to pass on the compliment to the agent who noted this.
Best wishes,
A2B Team
Mandi Kruger was very efficient and…
Mandi Kruger was very efficient and quickly resolved the issues with my booking - Many Thanks for all her help!
3 April 2018
Unprompted review
Reply from A2btransfers
Hi There,
Wow, we are very happy to hear that our agent was able to assist you so efficiently. We will be sure to give her credit for this.
Kind Regards,
A2B Team
Online support from Mandie Kruger…
Online support from Mandie Kruger regarding a booking query was excellent.
3 April 2018
Unprompted review
Reply from A2btransfers
Dear Peter,
This is lovely to read. Thank you for letting us know - we will be sure to pass on the compliment to her.
Best wishes,
A2B Team
Transfer fail to turn up at arrival…
Transfer fail to turn up at arrival however their customer service worker Corne was very helpful and supported me through the process to arrange another transfer and to claim a refund. I was also sent a chocolate hamper as an apology.
17 March 2018
Unprompted review
Reply from A2btransfers
Good Day,
We are sorry to hear that your service was not received as booked. Thank you for allowing our agent the opportunity to assist you and provide you with a resolution.
Kind Regards,
A2B Team
Answered queries efficiently
14 March 2018
Unprompted review
Reply from A2btransfers
Good day,
Thank you very much for sharing your great experience with us - your feedback is highly valued and your ongoing support is much appreciated.
Warm regards,
A2B Team
Chene Grace was excellent
Chene Grace was excellent, fast, prompt and efficient
13 March 2018
Unprompted review
Reply from A2btransfers
Dear Andrea,
This is lovely to read! Thank you for letting us know - we will be sure to pass on the compliment.
Best wishes,
A2B Team
Good on time professional service
Met on time at the airport and taken to our rental property in a nice clean vehicle. The driver was keen to ensure we knew where we where and wanted to make sure
we were being met when he dropped us off. The same level of service occured on the way back
10 March 2018
Unprompted review
Reply from A2btransfers
Hi there, Graham.
This is lovely to read! Thank you for letting us know - we will be sure to pass on the compliment to our Partner in Resort.
Best wishes,
A2B Team
I tried a2b first
I tried a2b first. Apparently you are Hoppa or Viajes Poseidon. That's confusing for a start!
It is not clear that, before you even book, you FIRST enter your FLIGHT arrival / departure time... and ONLY AFTER you have booked and paid is it possible to get details of pick-up times:-
a) To destination in Corralejo. Check-in at "hopspot" (another name!) and wait maximum 45 mins for escort to vehicle.
b) To Fuerteventura airport for return flight home. IF you tick box for text message, you get pick-up time 24 hours before departure day ... or contact website or phone.
These arrangements are fine but should be EXPLAINED BEFORE you book!
The printable E-tickets should be easily printable SEPARATELY. The Info with details of how to get the transfer FROM airport should be attached to the Airport-to-Destination ticket. The info for the DEPARTURE arrangements should be attached to the RETURN ticket.
I've had to cut your pages up and re-arrange them so the "info" is stapled to the the appropriate TICKET, which is then easily presentable!
It took me hours to navigate your site. It definitely needs improving.
Maggie Jamieson
7 March 2018
Unprompted review
Reply from A2btransfers
Dear Maggie,
Your feedback means a lot – thank you for sharing such your experience using our online service. Our aim is to provide our valued clients with a convenient and comprehensive online facility, so your review will be included in our improvement strategies.
Kind regards,
A2B Team
tried to use Hoppa web page to book but…
tried to use Hoppa web page to book but couldn't get it to accept destination ... however on A 2 B it went thru straight away ... so A 2 B which I have used many times before works easier
7 March 2018
Unprompted review
Reply from A2btransfers
Dear Mrs Maryon,
Your feedback means a lot – thank you for sharing such helpful comments. Our aim is to provide our valued clients with a convenient and comprehensive online facility, so your review will be included in our improvement strategies. Your consideration is greatly appreciated.
Best wishes,
A2B Team
Booking transfers at Faro
Fairly straightforward but the airport selection dropdown wasn't perfect.
6 March 2018
Unprompted review
Reply from A2btransfers
Dear Stephen,
Your feedback means a lot – thank you for sharing such helpful comments! Our aim is to provide our valued clients with a convenient and comprehensive online facility, so your review will be included in our improvement strategies. Your consideration is greatly appreciated!
Best wishes,
hoppa Team
Great help
Great help, a long time delay on response but happy answered all questions :)vwill def b booking
2 March 2018
Unprompted review
Reply from A2btransfers
Dear Christine,
Your feedback means a lot to us! Thank you for sharing your thoughts on the services we offer – the point raised has been included in our improvement strategies. Please do not hesitate to share your experiences with us in future!
Best wishes,
A2BTeam
Arrived in lanzarote met with charming…
Arrived in lanzarote met with charming smiling gentleman at desk.v helpful bus journey was quick but had to wait a little while on others.driver v helpful and polite . chat on website with mandie to confirm home jorney pickup so all brill service so far.☀️😎
2 March 2018
Unprompted review
Reply from A2btransfers
Dear Jacqueline,
Thank you for letting us know over here - we trust you will enjoy many more positive transfer experiences with us.
Best wishes,
A2B Team
Reinard Swarts was extremely helpful
Reinard Swarts was extremely helpful, efficient and polite.
15 February 2018
Unprompted review
Reply from A2btransfers
Hi there, Chelsea.
This is lovely to read! Thank you for letting us know - we will be sure to pass on the compliment to the agent that assisted you.
Best wishes,
hoppa Team
it was a really helpful assistance
it was a really helpful assistance, I got a quick answer and the information I needed. Thanks
14 February 2018
Unprompted review
Reply from A2btransfers
Dear Frank,
This is great to read. Thank you for taking the time to leave us your positive review - we are so pleased you experienced our services this way.
Kind regards,
hoppa Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.