A1 SolarStore Reviews 

139
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I've been piecing together my system whenever I have extra money rather than buying everything at once. This was one of those "finally, I can cross another item off the list" purchases. Worked out fin... See more

Company replied

Rated 1 out of 5 stars

Already picked up Order place 12/22 ??? Received emails/text telling me order been processed-wait for further instructions Received phone call, made appt to pick up Friday 12/26... See more

Company replied

Rated 5 out of 5 stars

Most reviews only get written when something goes wrong. Mine didn't. The parts fit, nothing was missing, and I moved on to the next project. Figured that deserved a review too.

Company replied

Rated 5 out of 5 stars

Been slowly putting together an off-grid system and A1 SolarStore has come up more than once. Good selection, I've found stuff there I couldn't locate anywhere else without paying way more. Shipping m... See more

Company replied

Company details

  1. Solar Energy Equipment Supplier
  2. Air Conditioning Store
  3. Generator Shop
  4. Roofing Supply Store

Written by the company

A1 SolarStore is a U.S.-based marketplace specializing in renewable energy equipment, HVAC systems, generators, and roofing materials. Founded in 2017, the company supplies residential and commercial customers across North America with reliable, high-quality products from leading global brands. With a nationwide network of fulfillment centers, A1 SolarStore provides fast delivery, local pickup options, and efficient logistics for projects of any scale. The company focuses on offering customers a broad selection of certified equipment, competitive pricing, and a straightforward purchasing experience. A1 SolarStore is committed to promoting energy independence and sustainable development. Through transparent business practices, dependable service, and continuous product expansion, the company strives to make advanced energy and building solutions accessible to everyone.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

139 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(139)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I just got my Hyundai solar panels from…

I just got my Hyundai solar panels from this store and am really happy with the overall experience! The support team was extremely helpful, the delivery took about a week and everything arrived in perfect condition. I would definitely recommend them!

5 February 2025
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hi Nick,

Thanks for your feedback! Happy to know you liked your shopping experience with us. Hope to see you again!

Best,
A1 SolarStore Team

Rated 3 out of 5 stars

50/50 Shadiness

Read reviews here and thankful that I decided to pay with a credit card and not wire or Zelle so I can easily cancel.

I've been tracking a pallet of panels for weeks. Finally was able to place the order today. Found out a few hours later by the agent that the panels are out of stock.

Not good user experience.

They do have an agent that helps you through the process which is nice. Not nice to design a solar system with panels in mind and then find out those panels don't exist.

Again the listing has been up for at least three weeks. It's not a case of they just were sold.

Also I had to use a platform called Sumsub to verify my identity which involved photos of my driver's license and a picture of myself. That's odd. Further oddity is that the business address is mapped to some rich suburb in Florida. Not a warehouse or business district.

I'm sure some people are able to get panels from this company, but there's just a few questionable things that would make me uneasy.

Definitely use a credit card to pay even if cash gives you a 4% discount. For me, the peace of mind to be able to cancel freely is worth it.

19 December 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hello Marcus,

Thank you for your feedback, and we apologize for the inconvenience. We understand your frustration with the out-of-stock panels and are working to improve our inventory management.
The identity verification is part of our efforts to ensure security and comply with regulations, and we appreciate your understanding.
Your feedback helps us improve, and we hope to serve you better in the future.

Best,
A1 SolarStore Team

Rated 1 out of 5 stars

my experience

I purchased a pallet of Canadian Solar 545W in November and after much headache and contacting them every day after two weeks had to cancel (hopefully I get refunded). First the website said 30 panels to a pallet then they changed it to 35 and I had to pay extra then they sent me an invoice and taxed me double. Then after a week (when I could have been getting panels elsewhere) finally said they were not in stock. I don't write reviews but to others buying solar, y 'all tend to be good people. Buyer beware with this site.

22 September 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hello Julia,

We’re truly sorry for the inconvenience you experienced with your order. The confusion about pallet quantities, invoicing errors, and stock issues are not the experience we aim to provide.

We’re glad to confirm that your refund has been processed in full. Your feedback is invaluable, and we’re working to improve our processes to ensure this doesn’t happen again.

If you have any further concerns, please don’t hesitate to reach out to us.

Best,
A1 SolarStore Team

Rated 5 out of 5 stars

Recommended

Panels were sold at an incredible clearance price. Purchase and pickup went very smoothly, aside from being notified after initial purchase that the original pickup location (Oceanside) didn't have the panels in stock that were listed on the website. I ended up picking up from a location farther away (Fontana). The man at the pickup warehouse helped me put the panels in my Dodge Durango one by one since it wasn't possible to drop the pallet in directly. The Trina solar panels look excellent quality but I haven't connected or tested yet. From my experience so far, I do recommend A1 Solar Store and they are rated well by BBB and TrustPilot!

26 November 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hello,
Thanks for your feedback! We apologize for the inconvenience with the pickup location, but do appreciate your understanding!
Glad you were satisfied with your experience.
Hope to see you again!
Best,
A1 SolarStore Team

Rated 1 out of 5 stars

Stay away from these people

Payed for the panels on website they kept pulling the pickup date 3 times, each time saying they will be ready for pick up, and locking in the pick update. Went to a local solar shop and picked up what I needed before this whole thing was over. Wasted more time and days off with these muppets. Stay away or you will be on here writing a review. Wish i checked here first before all this went down.

4 November 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hello Frank,
We’re sorry to hear about your experience and the inconvenience caused. We aim to provide timely and reliable service, and it’s clear that we fell short in meeting your expectations.
Your feedback helps us improve, thank you for sharing your thoughts.
Best,
A1 SolarStore Team

Rated 5 out of 5 stars

Very smooth transaction

Very smooth transaction, had to drive 4 hours to get to the closest distribution center, but everything was ready for me when I arrived so less than 5 minutes for the pick up.

26 November 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hello Steven,
Thank you for your kind words! We appreciate your effort in driving such a long distance to visit us, and we’re glad we could make it worth your time.
Best,
A1 SolarStore Team

Rated 5 out of 5 stars

SF Bay Area

Close location, fast service and the panels perform as advertised. Great.

7 October 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hi Jon,

Thanks for your feedback! We're happy to know you're satisfied with your purchase.

Best,
A1 SolarStore Team

Rated 5 out of 5 stars

Easy purchasing of quality products.

Easy purchasing process, great products at great prices. I was apprehensive about buying solar products myself for my home solar generator needs, but they made it as simple as could be. Order, schedule an appointment, and pickup your products from local distributor. Easy!
I highly recommend A1Solarstore.

27 September 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hi Bruce,
Thanks for your feedback, we do appreciate it! Hope to see you again.

Best,
A1 SolarStore team

Rated 5 out of 5 stars

Great instructions, directions and pickup experience

Called the warehouse the day before to schedule an early pickup the next morning. Kelly and the crew helped to load the solar panels adding cardboard in places where my vehicle might get damaged. Beautiful facility. . . really nice people. Now to hook these up!

23 October 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hi Richard,

We're happy to know you enjoyed your shopping experience. Hope to see you again one day!

Best,
A1 SolarStore Team

Rated 5 out of 5 stars

Great experience

I ordered the panels on line, and picked them up locally. The price was great and pick up painless( it helps it you have a truck that can take a 4x8 pallet)

30 September 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hi Gregory,

Thanks for your review! Happy to know you enjoyed your shopping experience with us. Hope to see you again!

Best,
A1 SolarStore Team

Rated 5 out of 5 stars

Great pricing

Great pricing - Quality products - Fast Pick Up Process
5 Star Review - Saved big money on this purchase

2 October 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hey Lawrence,
Thanks for your feedback!
Best,
A1 SolarStore Team

Rated 5 out of 5 stars

Great deal

Great deal, smooth order, and clear pick-up directions.

1 October 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hi Julio,

Thank you so much for your feedback. Hope to see you again!

Best,
A1 SolarStore Team

Rated 1 out of 5 stars

They want BIOMETRIC information

Super sketchy. After having placed an order, then filled out an extra form they emailed, now they want BIOMETRIC information to complete even a relatively small order.

They are throwing around phrases like "part of our commitment" and "to protect your identity", which makes absolutely no sense - if anything it exposes personal information.

19 September 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hi Paco,
Thank you for your feedback. Due to the rise in credit card fraud, we’ve implemented KYC practices to protect our customers. The additional information requested is to ensure transaction security and safeguard your identity. I'd like to assure you that we handle all data with strict privacy protocols.
Best,
A1 SolarStore Team

Rated 1 out of 5 stars

Ended up NOT purchasing

Ended up NOT purchasing. Too sketchy. Their website and payment methods ended up being emailed "account" information. Did not feel secure responding to their request of my bank routing and account number.
Hard to reach representatives, little English spoken, and obvious they had very little knowledge of their own system.

16 September 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hi Bruno,
Thanks for your reply! We couldn't locate your order by the name, but looks like you selected Wire Transfer as your payment method, which implies transferring funds to the dedicated bank account. We're sorry you couldn't complete your order with us. We'll do our best to improve our service.
Best,
A1 SolarStore Team

Rated 3 out of 5 stars

I am a relatively newbe to the solar…

I am a relatively newbe to the solar camp. Done a lot of experiments, etc.

I do really appreciate your flow and system for getting good products out there -- to improve our lives.

My experience today taking delivery on on of your offerings was stellar. Good friendly folks I could joke with. It is all part of life.

Best to you,
Mark T.

13 September 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hi Mark,

Thanks for your feedback, we do appreciate it! Was there anything negative about your experience that made you give us 3 stars? Please, let us know at solar@a1solarstore.com – that will definitely help us provide a better service in the future.

Best,
A1 SolarStore Team

Rated 5 out of 5 stars

5 Star Review

Communication was great and pick up from distribution center was outstanding as the guys loaded the stuff into my vehicle. Solar panels were in tip top shape with no damage. I will definitely do business with this company again.

28 August 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hi Brent,

Thanks for your review! Looking forward to seeing you again.

Best,
A1 SolarStore team

Rated 2 out of 5 stars

Good price but the process thereafter…

Good price but the process thereafter was lacking.

The items listed as being in inventory were two weeks late. The warehouse didn't know anything about my order the first time I called. I had to coordinate between A1 and the warehouse. I had to call A1 to get the proper order details to give to the warehouse, instead of A1 doing their job and handling it. I didn't even get paid for being their customer service rep on the deal. ;) The order was not ready or put on a pallet after I called the second time before arriving. A1 sounds like the support desk is someone on a cell phone. I asked 4 times for a quote on mounting hardware and never received it.

A1 is likely a virtual reseller and I believe just an online store. Try shopping the local commercial electrical supply shops.

12 August 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hello,

Thanks for sharing your feedback with us. We truly apologize for any inconvenience caused to you. Please, send us your order number to tatiana@a1solarstore.com (put 'Trustpilot' in the subject), so that we could looks into the details and take measures.

Best,
A1 SolarStore team

Rated 5 out of 5 stars

Will assist a novice installer

First time self-installing a modest solar project. A1 was extremely helpful, and the product was A+ quality

1 July 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hello Thomas,

Glad to hear that you enjoyed our service! Thank you for choosing us.

Best,
A1 SolarStore Team

Rated 5 out of 5 stars

Pickup experience

The two people that were present at the warehouse were very pleasant and loaded the solar panel pallet with a fork lift and placed it perfectly and gently on my trailer. Their help was greatly appreciated!!

15 July 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hi Gary,
Thank you for your kind words! We also had a great time working with you and hope to see you again.
Best,
A1 SolarStore Team

Rated 5 out of 5 stars

Was worried about a scam as prices were…

Was worried about a scam as prices were so good for just 6 panels, but the experience has been beyond expectations. Clockwork. Simple process, fast responses and follow up.
Took 5 minutes to load panels. This is the real deal! Hope to do this again in the near future. Thank you A1 Solar Store!

21 May 2024
Unprompted review
A1 SolarStore logo

Reply from A1 SolarStore

Hello Bradley,

Glad to hear that you enjoyed the service. We are all about providing quality products and positive customer experience. Hope to work with you again!

Best,
A1 SolarStore Team

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