888casino Reviews 

2,979
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 351 reviews, most reviewers were let down by their experience overall. Many people faced significant issues with withdrawing their winnings, often experiencing long delays, non-payment, or funds remaining in a pending status. Customers frequently reported unhelpful and unresponsive customer service, with agents disconnecting chats or providing inconsistent information. Additionally, people expressed dissatisfaction with the platform's practices, citing concerns about bonus terms, high minimum deposits, and accounts being closed or blocked after wins. However, some customers also noted that after successfully clearing verification requirements, their withdrawal processes became quick and efficient, with funds being received within minutes. These individuals found the service to be top-notch once initial hurdles were overcome.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, particularly regarding withdrawals, with many reporting... See more

Customer service

Users describe negative interactions with customer service, often citing experiences where support agents... See more

Website

Customers consistently note negative experiences with the website, with many expressing strong... See more

Refund

Consumers find refund experiences to be largely negative, with many reporting significant delays in receiving... See more

Price

Reviewers mention negative feedback about price, with many feeling that the company's promotions are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The most disgusting online casino I've ever used. This industry needs more regulations. Don't take their bonus, don't think they are they trying to give you a freebie. They don't care about you at all... See more

Rated 1 out of 5 stars

With a pending withdrawal for 9 full days, I’m guttered to come in here to read the same issues from other people. 888 was once a preferred online Casino with what I felt was a high RTP, with an easy... See more

Rated 1 out of 5 stars

888 casino took £175 off me, didnt give me my bonus and shut my accoumt down they take forever to do amything at all and have no customer service whatsoever. You cant call them and there online chat j... See more

Rated 1 out of 5 stars

They really string you along when it comes to withdrawals and I don’t know why it’s like the customer service are trained to not be helpful at all so that you use up your winnings Highly recommend... See more


Company details

  1. Casino

Information provided by various external sources

Established in 1997, 888casino has quickly become the world’s largest online gaming venue, with a tremendous 25 million players passing through 888casino's doors since its launch. Our goal is to provide players with a world-class gaming experience. We pride ourselves on generous bonus schemes and promotions that are continually being modified, according to our players’ needs. It really is first-class care all the way with the award winning 888casino…come and play to see for yourself…


Contact info

1.3

Bad

TrustScore 1.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.3

All reviews

(2,979)

505 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid those scammers at all costs

Avoid those scammers at all costs. Withdrew almost 20 days ago and I haven’t got my money yet. When I contact the customer service they always say the same things. They told me to wait up to 48 hours 4 times.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

To update on the last 1 star review

To update on the last 1 star review, I’m still waiting for my withdrawal funds 3 weeks later. They want a copy of my bank statement (they’ve got my bank details on file, I’m not changing them),they want ID (given, first 1 not acceptable, waiting to see if 2nd is ok) this whole scenario is either very very money laundering sensible or just a con to keep your money for as long as possible. The “Help Desk” continues to be the most Unhelpful you could come across

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Withholding withdrawals since July 8th – Shambolic support and endless stalling

Avoid 888sport. I have three separate withdrawals completely stuck in limbo, with the earliest submitted back on the 8th of July.

When I reached out to customer support to ask why my money was being delayed, they immediately froze and suspended my account without a single email or word of explanation. I had to force the information out of them on live chat just to find out what was going on.

To make matters worse, their live chat support is completely clueless and contradictory. During my last chat, the agent gave me two completely different excuses within minutes - claiming first that it was a specific security check, and then copy-pasting a generic script claiming "regulatory authorities require all members to verify documents." When I called them out on the conflicting information and the fact that they never send the emails they promise, the agent simply disconnected the chat.

They are happy to take your deposits instantly, but the moment you try to withdraw your own funds, they lock your account and feed you scripted lies. Totally unprofessional.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer service ever

Well they decided to gub me for no reason whatsoever retricting me feom any promotions. When I questioned this, they gave me some BS excuse, but that was when I was using the account on an almost daily basis and despite me winning and losing, they restricted me. But that was a while ago.

Today i tried to log in and I was given notice that I was temporarily disabled (just like the staff) and went to customer services. The first one i spoke with couldn't help and logged out the chat, the 2nd operator said my account was fine and to reinstall the app. When that didn't work, I spoke to another person who told me that I have multiple accounts registered to me! I asked to close my account after giving all my info and he said no because of something to do with my IP address??

The whole circus took me 1 hour and 30 minutes from my 1st conversation and now I have a temporarily disabled account that cannot me permanently closed. I won't be using 888 ever again.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Worse customer service ever

Worse customer service ever. Just keeps disconnecting the chat before i can ask any questions. Was speaking to Jude, very very rude!!!!!! Would not recommend using this site at all. Take your betting elsewhere

19 July 2026
Unprompted review
Rated 1 out of 5 stars

As a long standing customer

As a long standing customer, I've only now discovered how bad this company is. Having appropriated a withdrawal to a closed bank account back in April I have spoken to their online team on no fewer than three occasions and been assured the issue has been escalated, and written three times by email with auto replies that you query will be dealt with shortly, I have received no response from anyone.
Ok, I may have forgotten to cancel the account on their system when it closed, but there is no excuse for lack of engagement to resolve this matter and deprive a customer of their winnings.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

8 days since requested £100

8 days since requested £100
Withdrawal , asking for bank statement , then when that was sent , asking for statement and id , sent that , now getting ignored , payments used to be sent in under an hour , now even a week isn’t long enough , they are thieves , next stop
UKGC , with a complaint
DO NOT USE THIS COMPANY

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting and appalling customer…

Disgusting and appalling customer service, Ai chatbot and live agents reply after an hour with a template and closing the chat.

I deposited money with the promo code on my account and they said it's not applicable for me even thought it was showing and the code worked on deposit.

Big scam, avoid.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing casino

Being such a huge brand I expected a something above average but it wasn't.

Casino looks great and easy to navigate but the features weren't kind to me at all.
Again playing Splash and Halloween 2.
30p - £18, £1.20 - £22 and £1.60 - £26. A couple of 40p landed also but nothing to boast about.

Very disappointing, had to self-exclude in the end.

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling, customer service isn’t great either feed you with the same nonsense… withdrawal made over 2 and a half weeks ago …. Verification all confirmed even when I have used this website for a while an still absolutely no communication what so ever about when these funds will be released

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Zero stars.

Took my money. Froze my account so I couldn’t play. Tried to withdraw and it took over two weeks. Avoid. Avoid. Avoid.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not play 888 casino

I made an account unaware that I already had an account with them, they let me top up and then shut my account down once I had topped up and then sent me a message saying I can withdraw the funds but I’ve been waiting and waiting and I still have not received them!!
I have been to online chat 4 times and they just say it’s been delayed but then will get the funds to me asap but still nothing from them at all
Am on the online chat now and they are just blanking me the worse site I have ever been on

4 July 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID IN TOP 5 OF WORST CASINO EVER

This casino is most definitely in the top 5 of the most worst casino sites to deposit and gamble on. The custom service is outrageous theu use a stupid AI bot that honestly can not help you it's just got a certain amount of set replies to set questions. If you try to talk to a human it just ends the chat. If you do actually manage to get to talk to a real life person they are utterly rude they do not listen and you can honestly tell that they can not be bothered to help you with your issue they tell you to start the chat again with the AI chatbot as your problems will get resolved by that (so full of shit) I keep having issues with the 10 free monthly no deposit spins that all players get at the start of each month (they never show on my account) it's the same with any free no deposit spins i get like the 5 free spins they are supposed to show when log in to account but they never do. Over the past few months for any no deposit free spins offer I've been given I've had to spend days trying to get through to a human so i can get the spins manually applied the odd agent has actually listened and manually applied the spins while I've been on live chat with them but other agents have spoke to me very rude and told me they there is a has been a lot of issues with free spins not being added on people account and thag it's getting resolved and will be back up and running normally in a few hours i tried to explain this is a continuous issue i have each month with the monthly spins and every other day with the 5 free spins and I've explained that a agent manually applies them for me while on chat with me but that goes in 1 ear out the other as they tell me it's impossible for them to get manually applied as a report has to be done and has to get looked into by someone higher and they then make the decision about the spins and if to apply them.. (That is total bullshit) i tell the agent i can screenshot all my previous live chat conversations to prove agents can manually apply my bonus as long as i can show a email that states I've been given the bonus.. One i say that to a agent they then tell me I'm being ridiculously impatient and i need to have respect at how much work they have to deal with and that i am not the only customer and have to be patient and if i don't want to wait they will happily delete my account for me. Then they end the chat on me. I'm really peed off at how they treat their customers. They are happy to take your money left right and centre but when it comes to paying out to you or actually giving you the freebie they have said you have got. Well then they are a utter joke then they treat you like dirt and will have no issues blocking your account if you question them or if you don't agree with them.. Honestly people do not sign up to this site. Or better still if you do have a site then make sure you have taken and received all your money from them then go and permanently delete you account with them there is loads more really good sites that give lots of good freebies that have very low wagering or even no wagering at all.. Just google UK slot site casino with free no deposit bonuses and low wagering it will give a long list of decent ones.. Just make sure to get rid of 888 and never bother with them again. You may be someone that hasn't currently had any issues if that's the case then be warned as the bad treatment will soon arrive from them and once it does it will not stop.. AVOID!!! AVOID!!!! AVOID!!!

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Took my money straight away but when I…

Took my money straight away but when I tried to withdraw my withdrawal has been pending for a week and customer service is the worst I’ve ever experienced DO NOT GAMBLE WITH 888 casino they are scammers

10 July 2026
Unprompted review
Rated 1 out of 5 stars

THIS IS THE MOST SHITTIEST GAMBLING…

THIS IS THE MOST SHITTIEST GAMBLING SITE EVER, IT HAPPENED TO ME A FEW WEEKS AGO I WITHDREW A LARGE AMOUNT OF MONEY BUT DID NOT RECEIVE IT TILL A WEEK LATER AFTERNUMEROUS COMPLAINTS WIT HTHEIR STUPIT CHAT IDIOT ROBOT SYSTEM, BUT NOW THE SAME T HING HAS HAPPENED WITH MY DAUGHTER, SHE MADE A WITHFRAWARL LAST THURSDAY, AND STIL LT O THIS DATE SHE HAS NOT RECEIVED HER MONIES, I SERIOOUSLY WOULD NOT BE ARSED TO JOIN THIS SHIT SITE , THER EARE A LOT BETTER SITES TO GO ON WHICH YOU WIL LRECEIVED YOUR MONIES WITHIN THE SAME DAY NO MATTER HOW MUCH YOU WITH DRAW, THER ESHOULD BE A PROPER COMPLAINTS TELEHONE NUMBER TO CONTACT TO SPEAK TO SOMEBODY TO GET THIS SORTED, 'PLEASE EVERYONE BOYCOT JOING THIS SHIT SITE

10 July 2026
Unprompted review

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