888casino Reviews 

2,988
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Do not use this online scammer of a casino. I deposited $200 and didn't even wager a single cent. I requested a withdrawal on Aug.5, 2026 and their policy states that it'll take around 2-4 business da... See more

Rated 1 out of 5 stars

I really wish I stayed away from this company. I played roulette for a couple of days and made a big win when it was time to withdraw the winning they were held the transaction with no communication... See more

Rated 1 out of 5 stars

As with so many other reviews I won £150 but was the asked to confirm who I was ( never asked before I made my deposit) the link they send doesn’t work so £150. Down the drain and good luck with their... See more

Rated 1 out of 5 stars

Someone please report this casino and get them looked into. They take deposit kick you off mid game no explanation ask you to send bank statment and photo I.d chat is impossible to speak to anyone as... See more

Company details

  1. Casino

Information provided by various external sources

Established in 1997, 888casino has quickly become the world’s largest online gaming venue, with a tremendous 25 million players passing through 888casino's doors since its launch. Our goal is to provide players with a world-class gaming experience. We pride ourselves on generous bonus schemes and promotions that are continually being modified, according to our players’ needs. It really is first-class care all the way with the award winning 888casino…come and play to see for yourself…


Contact info

You should know

1.3

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(2,988)

512 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful site

Awful site. Hold onto your money for ages when you try to withdraw yet you can deposit instantly. Avoid at all costs.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I just want to say that I was pretty…

I just want to say that I was pretty critical of 888 on their withdrawl policy but since clearing up any verification issues they have been top notch. I posted this before so I will again and hopefully it will help everyone. They asked me multiple times for the same documentation and that was frustrating. So send them again but also send to the verify ID section in the gaming site. That seemed to do it for me and I have made 3 separate withdrawals of 700, 500 and 400 and received it within minutes

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, still in a dispute and they won’t realise my funds. Spoke to support and they are rude and don’t listen how they are still trading and how people use them is beyond me way better sites would recommend people avoid them

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Appalling

Appalling, scam, don't get caught in there trap. Spent almost 9k with them. At first everything is smooth then they start their extortion tactics. Bonus is totally a waste of time. Payout takes longer and longer. Customer service is practically none existent. Words can not discribe the incompetence of this company. Do your research and you will avoid this scam for sure. Out of 9k I got back around 5k.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

I've been a customer at 888 for a long…

I've been a customer at 888 for a long time and historically had no issues with withdrawals, which is why my current situation is particularly frustrating. My recent withdrawal request has gone unprocessed, and I've been unable to reach a live agent for assistance. The lack of communication is concerning.

This experience has prompted me to re-evaluate my betting habits altogether. I've come to realize that chasing potential earnings through gambling is neither sustainable nor reliable. I'm now committed to reducing my betting habits and focusing on building income through Bitci Stack Asset platform which have proven to be steadier, more predictable means rather than relying on high risk, uncertain returns.

I hope 888 addresses these service issues for the sake of other long term users. For my part, I'm using this as a turning point to pursue healthier financial habits.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Not received my withdrawal

Deposited £25 to place a bet. Was unable to place so withdrew my money. Still have not received my own money back. If it's not returned to me soon, I'll be taking it up with the gambling commission.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Be wary of 888

Be wary of 888. Based on my experience, they are not a company I would recommend.

I joined 888 purely because of their new customer offer. The promotion advertised £40 in free bets and a £10 casino bonus after placing and settling a qualifying £10 sports bet.

Before placing my bet, I contacted customer support to confirm everything was correct. Getting a straight answer was extremely difficult. Most responses felt automated and when I tried to ask further questions, the chat was ended. I was eventually told that once my bet settled, I would receive the bonuses.

Relying on that information, I deposited £10 and placed the qualifying bet. After the bet settled, I was then informed that my account had been suspended and that I would not receive any of the bonuses that were the sole reason I joined.

I was later told this was due to a “one account per household” rule. I live alone and dispute that this applies to me. Despite asking repeatedly, I have not been provided with a satisfactory explanation or evidence to support that decision.

To make matters worse, when I submitted a complaint, the acknowledgement email was addressed to “Kelly” even though that is not my name. That left me wondering whether they were even looking at the correct account.

My experience has been that 888 were happy to take my deposit and accept my qualifying bet, but when it came to honouring the promotion that persuaded me to sign up, the account was suspended and the bonuses were refused.

Customer service has been poor, communication has been frustrating, and the whole experience has left me feeling misled and disappointed.

If you decide to join, keep screenshots of promotions and save every chat conversation. Based on my experience, I would advise others to proceed with caution.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Been waiting weeks for my cashout

Been waiting weeks for my cashout, but my cashout is not even processed yet. All they say is "That is is really busy at the payment department". My account is verified and active for many, many years, so it should be real quick and easy to process a cash out.

Few days I contacted their supportteam and gave them 72 hours to either process or provide a reason why it is taking so long. Deadline expires today. If I dont hear anything: I am filing an official complaint at the gaming authority in my country and I urge you all to do the same. They cannot get away with this.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Registered for nearly 10 years

Registered for nearly 10 years, this year I have seen only frustration with the website and promos, customer service: there's basically just enough of it to puss you off and never enough to actually do their job - did not used to be like this, I would trust the reviews and stay away. Every aspect of this website has degraded to a farse, from time-frames to reliability l, and yes wins are just like a their support, just enough to piss you off and give the impression that it's legit but you are just unlucky. Avoid, in general I expect to see very soon from all websites in the uk some very disgusting behavior because, the next level in the gambling corporations list of tasks is this " if we're all scamming, than nobody is scamming " I'll leave you with that.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

The most disgusting online casino

The most disgusting online casino I've ever used. This industry needs more regulations. Don't take their bonus, don't think they are they trying to give you a freebie. They don't care about you at all. They don't care about your player experience. The number #1 goal is to keep. You depositing, tricking you into spending your own money through bonuses, bonus terms are absolutely disgusting. Making you spend your own money before you spend the bonus, but then doesn't let you withdraw your winnings until the bonus has been spent. Makes me sick to my stomach that these main stream casinos are getting away with this.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Scam

I made an account and deposited £10 and was awarded 100 free spins, I did a total of 3 spins before I was logged out and my account disabled with the email they sent telling me no actual reason as to why it was band and no contact number to discuss this, absolute scam

21 June 2026
Unprompted review
Rated 1 out of 5 stars

It should be 0

It should be 0.
3 days ago I created an account, deposited 20 pounds and didn't get the free welcome 100 spins... today I can't log in, I contacted customer service and they said my account was deleted and they won't open it again... stay away

19 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look