7-Eleven Reviews 826

It was a great experience and the slushes were amazing

I appreciate the employees that were there they helped me in many ways they were kind and generous to me. My children were with me I didn’t have enough change so one of the ladies paid the rest for me I thought that was sweet of her

Customer service is not good. The sign said 2 for $5. The item rang up 2 for $6.58, the cashier said I couldn’t get that deal until
Midnight. Then don’t put the signs up if you aren’t going to honor the price. Not helpful at all.

That a mean employee yelled at my uncle because he bought his dog without a leash but the store did not have a sign and yelled at us and threatened to call the cops without a reason. He did not care I was a girl who wants to be a cop when she grow up and don’t want to have a bad record he said bad word at his dog and me and my uncle

I am not reviewing your company. I am writing a review about a young man who works in your Seaford store on Sussex Hwy. He is an out standing young man , he always is willing to help the customers with anything they need. Today he helped me with using my newly made discount account for gas. He is the type of person who should be in training for a management position. The mgr made me feel like I was interrupting her busy day but this young man came out to the pump to make sure I got my discount and he even pumped the gas. I believe his name tag said Lavish or Levish. You cannot go in any store anymore and get welcomed and be made to fel like the employee is happy to help you. He is a breath of fresh air and corporate should recognize that he would make an excellent mgr. because he genuinely cares about his v
customers. These are the kind of employees you need to keep people coming back to your stores.

Sign says open, but door is locked and salesman does not care.

There customer service sucks and cashiers are rude and there is only one person working and if there is anyone else in the store they are on the ass and on there phones and the one that is working is always so rude to people no matter if they are nice to here

The attendant said it was the app and not the store problem. The first time I used it I had no problem. After that nothing woods it had the first time.

Great shop with the tastiest snacks. My favorite place to go!!

Cheap or deal on tobacco products

I used to stop in here 2 a week, didn't go inside often. That reason is because when I did it was disgusting. So unorganized. Reason I went was gas, but now I get 50.00 in gas and they take a charge of 125.00. Yes it drops off but some people don't have that money. And I still don't understand why it charged me twice. 125 a pop, once again it fell off and back in my account but really 250. Your holding for what I use my debit. Today I checked and for just putting my card in their pumps it took a dollar for no reason I didn't even make a transaction. So if this is going on at the pump what are you stealing inside? Do better I will not be going to anyone of your stores ever again, it's just bad business

7-11 Store: 46651 Algonkian pkwy, Sterling, VA
I stopped by Shell gas station around 5 am. of Sunday morning 17 Mar., which I wanted to buy some gas. I was using my credit card but a card reader#1 didn't work. I tried about few times, then it showed on screen "pay later". After I finished filling gas, it costed me totally $47.07. I was going to 7-11 store then, to pay this cost. Honestly, I didn't realized it was charged my credit card already, so I paid it again $47.0 with an store associate.
When I reached at my house, I checked with my phone. Two of charge had showed up in my credit card notification. I was surprised Oh my god! I paid double by mistake. So, I went back to store immediately, it's around 6:30 am. I found another associate, his name is JAME. He is a store manager. At that time, I thought it's great! If a store manager is here, everything should be fixed. I asked him for refund though. Unfortunately, he had denied suddenly, not even been listening me clearly what was going on my case. He said he couldn't do because he was not a person who served me at the moment. Even I showed him a receipt though. This is ridiculous what from store manager I've ever heard before.
I told him, YES YOU CAN!, NO MATTERS WHO WAS DOING. He opposed and said he was just alone in store, and couldn't do for me. Honestly, I can tell only him and I were in store at that time, nobody else! I told him the same words. He kept denying yet, against and not listening at all. He asked my phone number to call me back if he has checked everything. But he never do. I never meet the worst store manager like this before. He has NO SERVICE-MINED, NO PATIENT, NO JOB RESPONSIBILITY AND NO BRAIN. I don't know why he can work in store manager, and why 7-11 hires this bad personality for store management. It ruins reputation and customer's loyalty.

Winnipeg Canada: ever since a new cultural group took over the stores (across the city) service went down. Used to go daily, sometimes twice. Now, every other month perhaps. No cups or ask for them. No trays or napkins. Coffee selection 1 pot. Not regularly filled up. Hazelnut asked for it. Fountain drink just watery (buy dollar store bottles, or better from a pharmacy). Cookies less selection and not fresh. Cheap. Begrudgingly give what one pays for. It is just the basic brick and mortar location, not the franchise formula anymore. Quality left 7 Eleven.

CORNER PASCOE VALE RD AND STEWART ST, PASCOE VALE SOUTH
On the night of 27th Feb 2024 around 10:50pm I came to this store to get fuel for my vehicle . The pump will not operate for over a minute and when I walked to pay at store the automatic door was closed and after a while I knocked on the door and an arrogant Indian background worker opened the door telling me why am I in a rush in an arrogant way. I told him to be more respectful and rather then apologising he told me that I should be respecting him instead. I've paid for the fuel and asked for receipt, Rather handing it nicely he threw it on my face . Then he remotely locked the door on me then opened it after a while. This happened while other customers were waiting in queue to be served. This is a good example of POOR CUSTOMER SERVICE. I wont be coming to this store anymore.

I love 7-11 and have used them for 20+ years. Today, I visited store #30375 located at 1430 East Danforth in Edmond, OK. I went in to pre pay for gas and no one was behind the counter. After waiting for a couple minutes, I will. I had to go and search for the clerk which I found by the coffee machine. After I got her attention she gave a big sigh, kick the box and started walking to the register. I believe her name was Tameka. She was extremely rude!! I never got a hello or a goodbye or thank you. Worse interaction I’ve ever had at 7-11. I would give my visit zero stars if I could.

I had the same problem with being unable to sign on (as I only have a land line and not able to receive a verification code by text) as with the person who sent a message on January 13th of this year. (Until recently I had no problem signing on.) I found a way to get a verification code by email; however, it does not
work. After putting in my phone number and clicking, there was a request to resend the code. After clicking this, I was able to get the verification code by email. However, the code does not work. I called and talked to someone in customer support plus another in management and they could not explain anything except to state that a mobile phone was needed to get a text. So the situation suggests that 7-11 is out of touch and does not care about resolving the matter plus that there are major system problems as a verification code is sent by email but does not work. I do not think another phone number would work so using someone else's phone might not be a suitable choice. Why should I even have to borrow or buy a phone. I am at an impasse. Could someone check if they can get a verification code by email and find out if it works?

They ask if you want items that aren't in stock to be substituted, even if you say yes, they don't substitute, just cancel the item. If an item gets cancelled, you don't get your refund for days. And the original delivery time ends up being wrong by a long time, they take three times as long as they say they will.

We normally don't use 7 Eleven, as I don't like them, but their advertised fuel price was worth the visit... when I went to pay I commented how cheap the fuel was and they told me the sign was broken and I was actually charged way more a liter... it was about $12... after many emails back and forth they finally sent me a $12 gift voucher to my PO Box that costs about $20 in tolls to get to and I don't really use anymore... when I tried to contact them back I keep getting an emails saying my case is closed and to open a new one and when I try I get the same email... I HATE 7 ELEVEN and will go out of my way now to discourage people from using them.

The person serving me and my friend was very rude.
Here’s why.
This persons name who served us , the first letter started with a Y
So basically we bought m+ms and when we payed in cash
My friend didn’t want them any more so got back in the line and asked him if we could get a refund, but when he responded he exactly said this” no!”
And we said back we’d like to turn this packet of M&Ms, and then he said”Then why would you get them?” And my friend felt really embarrassed .
Then he threw them on to counter and rescanned them for a refund,
I’m reporting this person for Extreme rudeness!

Sincerely Ava Van Kuyl

The 7 Eleven rewards program is inaccessible for those with no smart phone or whose phone is older and not compatible with their app. Even with app, recent updates have made it unusable. Can no longer access account through the website either. Customer service has no solution so just a waste of time. A rewards program that cannot be used by customers and company won't listen or help. Obviously customers are not valued.