5 Pointz Reviews 

Good service..quick and easy..nice parcel box with bubble wrap to secure the shoe box in place and no damage! Good job! Just need more lines of trainers! Thanks!

I ordered this from U.S but the shipping from U.K to U.S was quick & the shirt fit the description . Really happy with the service .

Good service, swift delivery

Always excellent service here. Regular client and will be back.

Efficient service at a decent price. Good quality trainers.

Was contacted directly and quickly about an issue with the order which was completely my fault!! (None of that automated nonsense either). The problem was really easy to solve as the lady I spoke to was lovely and very helpful and my order was still dispatched and delivered quickly.

Excellent service - next day delivery, full tracking details and well packaged. Fantastic customer service when I needed to return for an exchange. Highly recommended independent business.

No complaints as I was in no hurry to receive my goods but the website did lead me to believe that the trainers I ordered would be delivered the following day where as it took about 4 in all. Trainers were as expected, excellent.

Received item fairly quickly, with security tag still on, sent it back to them and they took the security tag off for me, and also emailed me saying that they've noticed a hole in the item and sent it back to me! So more emails back and forth until I sent the item back to them and eventually they realised the security tag was incorrectly positioned which caused damage to the item! And eventually received a replacement item.

Fast, value for money and delivered with minimal fuss

Second order with 5 Pointz, excellent range of products that I was unable to find elsewhere. Next day tracked delivery through DPF ensured I knew exactly where my items were as well as giving me the option to change delivery details as well.

I've been to the shop in Bristol several times, and the staff are all great, easy to talk to, and real helpful! The on line service was also great, next day delivery and track your parcel service. I'd recommend 5 Pointz to anyone.

I recently purchased a cap from 5 pointz and returned the item with tags and in the condition I received it. The item was too large but also looked faded as if it had been on display for a long time or worn and resold so I ended up returning it.

To my surprise the item was immediately sent back to me citing a "makeup stain" making the item "not resaleable". Upon receipt I inspected the item and could not see any such stain, there was a bit of lint on the cap as it is black however when I received it, it was in the same condition. I suspect 5 pointz didn't want to accept the return because the item as it is now out of season. This was my first time shopping with them and I definitely won't be again... not a fan of sly behaviour from brands when it comes to returns. Very disappointing!

Good quality, fast delivery, smooth in purchase processing!

What a shame , so fast , lots of other websites should have a look at your
" professionnalisme "

great selection of brands and goods.
free next day delivery at the time I ordered, goods came in time and I was really happy with all but one item.
One item was too big, but happy to see they offer collect plus, so free returns!

It's my first time buying from 5 Pointz and frankly my last , the staff aren't rude I will add but not all that there when it comes to sorting my order out that I made online , I've been waiting for Nike anniversary trainers to come out , so I bought them through you and then was told someone took the ones I bought from the pile that was picked for the online sales and we're then purchased in the shop ( WHAT THE HELL )
I was gutted , the girl was really sorry but that's really not the 5pointz , I then was told that the size 9 u bought and paid for they no longer have a cannot get anymore in so do I want a pair of 8.5 ???!!
I said yes fine I'll have them but not really wanting them in a 8.5 I then was told that they wasnt sure wether I could have them because they weren't sure if they was any coming in on Monday so I'll have to wait till then
So after a while on Saturday when i was first told ,I called and said I'll cancel the order only to be then told that the 8.5 have been dispatched , I really don't get what's going on
I'm not happy with the service and there was really nothing they did to help me either
I will not be using you guys again and I will be telling everyone I no not to use you
Sorry

Excellent service , always the first place to look of you're looking for rare / different trainers , the staff are always really helpful and if they don't stock what you're looking for have helped me source them somewhere through the internet.
Just wish there were more shops with this attitude and customer care

Really good price, extremely fast delivery.

I was very happy with the customer service