4x4works Reviews 

201
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional support provided, noting that the team offers knowledgeable advice and ensures the right parts are selected for their vehicles. Consumers also deeply appreciate the prompt shipping, smooth online ordering processes, and exceptional high quality of the specialized items received. Though some customers noted occasional delivery delays caused by external couriers or longer waiting times for specific out-of-stock items, overall satisfaction remains very high. Reviewers mentioned that waiting for tracking updates or dealing with back orders could occasionally test their patience, yet purchases ultimately arrived safely and well packaged.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive well packaged and fit... See more

Delivery service

Customers report positive experiences with the delivery service, frequently highlighting exceptionally fast... See more

Service

Users describe positive interactions with service, highlighting world-class assistance and fast responses.... See more

Staff

People report positive experiences with staff, praising the team for their excellent product knowledge and... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy website navigation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andy is a very knowledgeable guy and a pleasure to deal with. We will continue to use and recommend 4x4 works. Andy wanted to be absolutely sure the lift kit selection was correct for our JDM Mazd... See more

Company replied

Rated 5 out of 5 stars

Hi ! Collection of Drawersystem went smooth at Your Warehouse :-) Today final fitment, Also fitted X-Lifter Suspension system. Really Good Quality of Drawers, Looks fine in the back of my Def... See more

Rated 5 out of 5 stars

Andy has been very helpful on my two orders from you. He replies very fast, also outside normal business hours, and provides precise information and fast handling. I'm very pleased with Your cust... See more

Company replied

Rated 5 out of 5 stars

Such great customer service! I got in contact New Year’s Eve, needing some assistance; frequent email exchange with Andy started New Year’s Day! Several photos later and the correct part was identifi... See more

Company replied


Company details

  1. Car Equipment Accessories Store

Written by the company

Premium quality 4x4 vehicle upgrades for leisure, work and overland. We import specialist products from all over the world. Brands include ARB, Front Runner, Terrain Tamer, Old Man Emu, Kut Snake, Safari Snorkel, Warn, Kaymar, Flashlube, SuperPro and many more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(201)

157 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service.

Entered incorrect post code on order, I e-mailed them and it was sorted straight away. Parts arrived quickly. Excellent service, I will definitely use them again.

25 August 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hi Timothy, thanks for the great review. We are here to help anytime with order issues and I'm glad that you were happy with our service.
All the best,
The 4x4 Works Team

Rated 5 out of 5 stars

Good product and quick delivery

Full spring and shock suspension ordered and was delivered promptly,
The vehicle now looks good and im happy with the seller

12 July 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hi Philip, thanks for the great review. Glad to hear that you are happy with your suspension package! Don't hesitate to get in touch anytime if we can help you.
All the best,
The 4x4 Works Team

Rated 5 out of 5 stars

Great communication and help!

Great communication and help with getting the right part, speedy delivery, and the product is great, exactly what we needed!

7 July 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hi Andrew, thanks for leaving us a great review! We are glad to hear that you are happy with your purchase, don't hesitate to contact us anytime if we can ever help you.
All the best,
The 4x4 Works Team

Rated 5 out of 5 stars

good knowledgeable people easy to deal…

good knowledgeable people easy to deal with

1 September 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hey Kenny, thanks for the great review! Wo do try our best of offer detailed technical advice and our staff our fully product trained. Hope to hear from you again in the future.
All the best,
The 4x4 Works Team

Rated 5 out of 5 stars

Iv ordered almost every thing I needed…

Iv ordered almost every thing I needed from them always nice to talk good advice 100 percent correct and timey delivery just perfect 👌 and will be ordering again

7 August 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hi Robert, thanks for the great review! It's our pleasure to help you and offer advice anytime. Our staff are technically trained and able to answer just about any question regarding our products.
All the best,
The 4x4 Works Team

Rated 5 out of 5 stars

Super reactive

Super reactive. Fast delivery.

29 August 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hey Patrik, thanks for the great review! Do let us know if we can help you anytime.
All the best,
The 4x4 Works Team

Rated 5 out of 5 stars

great 4x4 company

always really helpful, great costumer service and will always try to help his best whether it being deliveries or just a general question

29 August 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hey Aaron, thanks for the great review! As always, if we can help you anytime, don't hesitate to ask!
All the best,
The 4x4 Works Team

Rated 5 out of 5 stars

Professional service

Clear and prompt communication, safe delivery! Enjoy to order

26 July 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hi Andy, thanks for the great review! Don't hesitate to contact us anytime if we can help you or provide any product or technical support.
All the best,
The 4x4 Works Team

Rated 5 out of 5 stars

Brilliant communication

Brilliant communication, answers any query very quickly and resolved issues as quickly as possible

24 August 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hey George, thanks for the great review! We do try our best to answer quickly and we are usually available from early morning to late in the evening to assist with any questions or issues.
All the best,
The 4x4 Works Team

Rated 5 out of 5 stars

Excellent service

Excellent service, quick efficient great communication.

22 August 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hey Steve, thanks for your review! We do try our best to provide fast and detailed replies and tech support as needed.
All the best,
The 4x4 Works Team

Rated 5 out of 5 stars

No fuss shopping.

Great communication from the 4 x 4 team, items arrived as scheduled, and was of very good quality.
What more do you need!

15 July 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hi there, thanks for the great review! If we can help you anytime in the future, don't hesitate to get in touch.
All the best,
The 4x4 Works Team

Rated 5 out of 5 stars

Fantastic Service

I ordered a set of N4 underbody protection for a Grenadier. I was quoted about 5-8 week lead time from all the uk based suppliers. I ordered them online from 4x4 works after a phone call with their sales. I was promised dispatch within 2 days, The items arrived in Edinburgh about 5 days after the order . Absolutely delighted with the service .just to note there was no additional taxes or duties to pay, all prepaid by 4x4. I will definitely be ordering again .

22 August 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hi Heidi, thanks for the great review! Glad to hear that we were able to get your order to you quickly. Do let us know if we can help you at any time in the future, our Ineos Grenadier range is still growing!
All the best,
The 4x4 Works Team

Rated 5 out of 5 stars

Very good service

Team with a lot of knowledge who rock their business. Questions rapidly answered. Very friendly staff.

26 August 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hey Felix, thanks for the great review! We are here to help with product and tech support anytime.
All the best,
The 4x4 Works Team

Rated 5 out of 5 stars

ARB folding chair

As usual, first rate service and really quick delivery. Even on standard shipping, parcel arrived in under 24 hours, which is excellent. ARB folding chair was well packaged and the item was just what I hoped for.

19 August 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hey Paul, thanks for the great review! Don't hesitate to ask if we can help you anytime.
All the best,
The 4x4 Works Team

Rated 5 out of 5 stars

Excellent guys to deal with

Excellent guys to deal with. Responded to me out of hours to help me with a fast turnaround. Prices are lower than most also.

Thanks again

21 August 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hey Stephen, thanks for the great review! We are here to help you anytime and we keep an eye on our emails and messages until late into the evening.
All the best,
The 4x4 Works Team

Rated 5 out of 5 stars

Loads of honest and open advice

Loads of honest and open advice, the parts are were ordering need a bit of fettling to fit my vehicle and they were completely honest about what was required. Fast delivery too, I shall be ordering from them again, excellent service.

18 August 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hey Chris, thanks for the great review! Hopefully you got everything fitted as discussed, but if we can help you anytime don't hesitate to get in touch.
All the best,
The 4x4 Works Team

Rated 5 out of 5 stars

honest and genuine company

Really just an honest and genuine company to deal with. There was slight delay on something I had ordered so Andy offered to upgrade to a better version sooner and at no extra charge. Refreshingly decent and prompt service by good and well run company.
Thanks team
Peter

22 August 2025
Unprompted review
4x4works logo

Reply from 4x4works

Hi Peter, thanks for the great review! If we can help you anytime, don't hesitate to get in contact.
All the best,
The 4x4 Works Team

Rated 4 out of 5 stars

Great service, could display stock on website however..

I originally wanted to order a set of shocks and springs for my Pajero from OME, but they were out of stock, and weren't expected to be restocked for over 3 months due to the manufacturer. It would have been nice if they'd stated the delay on their website, but through emails with Andy about the delay, I was convinced to go with another manufacturer, Terrain Tamer, which added torsion bars as well. Andy has been great in answering my emails and providing helpful service, I received the new set quickly and am already installing it on my car.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

Caution for EU Buyers: Misleading Pricing Practices

Be very cautious when purchasing from this company if you're based in the EU. I found their pricing and sales tactics to be misleading and lacking in transparency — far from what I would consider ethical business practices. My experience dealing with the business owner and 4x4 Works has left me with serious concerns, and I would not consider doing business with them again.

1 August 2025
Unprompted review
4x4works logo

Reply from 4x4works

This review is misleading and false, and from our dealings with the reviewer it seems that he is trying to pick a fight for an unknown reason. Our pricing policies are 100% transparent and clear on our website and thousands of EU customers have found us easy to deal with with low cost or free shipping to many EU locations. The only unethical party in this case is the reviewer.

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