4x4works Reviews 

201
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers frequently praise the knowledgeable and friendly staff for providing expert pre-sales advice, ensuring people always select the exact correct parts for their vehicles. Shoppers are consistently impressed by the top-tier quality of the gear and the remarkably fast shipping processes that get packages to their doors without hassle. However, some customers also noted occasional delivery delays caused by external courier services or items being placed on back order for several months. Despite these minor shipping setbacks, people remain overwhelmingly satisfied with the overall service and eager to place future orders.

What people talk about most

Product

People report positive experiences with product, highlighting excellent selection, high quality, and a great... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt shipping and excellent... See more

Service

Customers consistently note positive experiences with service, highlighting fast and helpful responses.... See more

Staff

Customers report great satisfaction and positive experiences with the staff, noting that team members are... See more

Order

Users describe positive interactions with order, highlighting an easy online process and fast delivery times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andy is a very knowledgeable guy and a pleasure to deal with. We will continue to use and recommend 4x4 works. Andy wanted to be absolutely sure the lift kit selection was correct for our JDM Mazd... See more

Company replied

Rated 5 out of 5 stars

Hi ! Collection of Drawersystem went smooth at Your Warehouse :-) Today final fitment, Also fitted X-Lifter Suspension system. Really Good Quality of Drawers, Looks fine in the back of my Def... See more

Rated 5 out of 5 stars

Andy has been very helpful on my two orders from you. He replies very fast, also outside normal business hours, and provides precise information and fast handling. I'm very pleased with Your cust... See more

Company replied

Rated 5 out of 5 stars

Such great customer service! I got in contact New Year’s Eve, needing some assistance; frequent email exchange with Andy started New Year’s Day! Several photos later and the correct part was identifi... See more

Company replied


Company details

  1. Car Equipment Accessories Store

Written by the company

Premium quality 4x4 vehicle upgrades for leisure, work and overland. We import specialist products from all over the world. Brands include ARB, Front Runner, Terrain Tamer, Old Man Emu, Kut Snake, Safari Snorkel, Warn, Kaymar, Flashlube, SuperPro and many more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(201)

157 reviews in the last 12 months

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Rated 1 out of 5 stars

TERRIBLE EXPERIENCE

I ordered a set of air bellows for a jeep. After several weeks went by I reached out to discover they told me they were just getting them in from the supplier in a day or two. Okay great. Another couple weeks goes by, oh they'll get ahold of me with answers tomorrow. Another week goes by, now it'll be the following month due to supply issues. Wait where was my next day update? That didn't happen. I called them out on it, that it sounds like they have no idea what's going on and are buying themselves time. Do I want to wait for the parts? Yeah as you're the only company i can find that offer them so of course I'll wait. I get a message back from the same salty employee who points fingers at his supplier instead of himself. He more or less refunds my money and says oh sorry it didn't work out. That's not what I asked for. I said I'd wait but I expect more. And who wouldn't? You shouldn't be offering stuff like it's in stock on your site, when you have no idea if they're a special order item and can't promise your customer punctuality. I'm tired of middle man companies like this that just have a list of "what's in stock" instead of actually having stock. Horrible experience. Horrible customer service. Instead of doing their job i get refunded and robbed MONTHS of waiting because they don't like hearing about it being a joke. Avoid them at all costs unless you like being run around and screwed sideways.

1 March 2023
Unprompted review
4x4works logo

Reply from 4x4works

Thanks for your comments and our apologies if you were not happy with our service. You contacted us, asking for specialist parts for an older and uncommon vehicle model, and we had to source the parts from our supplier in Australia and then supply them to you in the USA. The kit you ordered was not listed on our website as being in stock and had to be freighted across the world to fulfil your order, which is a service we offer at no additional cost. We are always happy to do this to help our customers, but issues do arise where international freight is involved and we often have no way of obtaining updates from hauliers when goods are at sea or are in customs clearance.

Whist we understand that delays can cause frustration, we cannot accept or tolerate threats or false accusations and we therefore issued a full refund.

We pride ourselves on offering good customer support and we are available 7 days a week to answer queries or to offer help.

Rated 5 out of 5 stars

This is how to run a business…

I’ve recently purchased a few hard to get items for my LN65 hilux project. 4x4 works have been great to deal with, outstanding communication and kept their word. These will be my 1st choice to get parts modification parts from in the future.

21 January 2023
Unprompted review
4x4works logo

Reply from 4x4works

Thanks for your kind words Nick, we are here to help you with your project anytime :)

Rated 5 out of 5 stars

How customer experience should be

I can only give these guys the best rating possible.
All communication has been great, delivery times fab and after care has also been brilliant.

9 months after my initial purchase I found I was missing some parts (probably my fault). 4x4works sent out replacement parts free of charge.

Good job guys, I'm very impressed.

Phil

9 January 2023
Unprompted review
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Reply from 4x4works

Thanks for your kind words Phil, don't hesitate to ask if we can help you at any time :)

Rated 2 out of 5 stars

brought a set of ClearView towing…

brought a set of ClearView towing mirrors £800 for my Navara outlaw as we had just brought a 5TH Wheel RV.
plug and play, take mine off put these on happy days, not quite, on trying to use the electric adjustable function, keep blowing a fuse.
made contact with 4x4works, it must be something I had done, replied there's two plugs for each mirror, one large,one small you can't get it wrong.
oh forgot to say they don't allocate pins for the heating element its for you to figure out yourself.
reply from 4x4works was too take it a motor electrician to sort at my cost.
refused to do that, I wanted 4x4works to sort, in there defence they got ClearView Europe involved and ClearView Australia, has they had never had this problem before.
problem solved 02/01/2023
don't connect both plugs, only the large one (solved by ClearView)
pin 8 is + for heating element
pin 9 is - for heating element (solved by me at my cost).
for a set of mirrors that cost £800 at lot of hassle, would I buy again. NO CHANCE.

5 November 2022
Unprompted review
4x4works logo

Reply from 4x4works

Thanks for your comments and our apologies for the issue. The mirrors for your model do have more complex functionality than you would find on a base-model truck and for both convenience and safety we recommend professional installation in most cases. We did make every effort to assist your installation attempts and we would agree that the manufacturer instructions are not detailed enough where vehicle model variants are involved.

We are an approved retailer for Clearview, but we are not involved in product development and can only relay information supplied by the manufacturer. However, we did provide detailed feedback on your case to Clearview.

As always, we are 100% here to help you, or to help any other customer who might have installation issues. We are happy to hear that the product is now working correctly.

Rated 5 out of 5 stars

Fantastic service - from a real human!!

I contacted 4x4works to help my wife buy me the best every Christmas present for my Jeep (🤣). In the thick of the Christmas rush, Ian took time to talk me through what I needed, helped to steer me to exactly the right bits and then managed to get everything packaged up, dispatched and delivered in plenty of time for it all to get wrapped and hidden under the tree. Me AND my Jeep are both going to be very happy on Christmas day😎

17 December 2022
Unprompted review
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Reply from 4x4works

Thanks for your kind words Steve, hope you and your Jeep are happy :)

Rated 5 out of 5 stars

5 star’s brilliant company.

5 star’s brilliant company.
Emailed them to ask a question about a product very fast response.I then ordered product (winch) a week or so later, less than 24hours after ordering I have it. Will now be using for all off-road bits and bob in the future with confidence.

15 December 2022
Unprompted review
4x4works logo

Reply from 4x4works

Thanks for your kind words Martin, it's our pleasure to help with your build anytime :)

Rated 5 out of 5 stars

5 STAR service!!!

I can honestly not express how good the service from this company is. Ordered a set on Kut Snake arches for my Nissan Navara yesterday evening at 5pm, they have just been delivered. Less then 24hrs. Will definitely use this company for future purchases! Very impressed!!

15 April 2021
Unprompted review
4x4works logo

Reply from 4x4works

Thanks for your kind words Richard, we are here to help you with your build anytime :)

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