411 Locals Reviews 

393
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, most reviewers had an average experience overall. Many customers consistently praise the staff for their professionalism, helpfulness, and clear communication, often highlighting their ability to answer questions thoroughly. Reviewers frequently highlight the support received as top-notch, appreciating the smooth process and detailed explanations provided, which made their interactions comfortable. However, some customers also noted significant dissatisfaction with the service, reporting issues with cancellations and being charged for services not provided. A few other people also felt that the company was unprofessional, citing problems with website access and functionality.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Customers... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing significant dissatisfaction,... See more

Customer service

Users describe positive interactions with customer service, with many reviewers praising specific agents for... See more

Website

Consumers find website experiences to be ambiguous, with some reporting significant dissatisfaction. Several... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Take some good advice stay away from this company. They are scammers the sales representatives make it very clear you can receive all your leads immediately or you can spread them out we decide to spr... See more

Rated 1 out of 5 stars

THESE FAKE, fake REVIEWS MAKE ME SICK ! These assholes got my Google account cancelled. It WAS BECAUSE OF THEIR SHADY. BUSINESS PRACTICES. TRUE SHIT ! I TOLD THESE ILLEGAL ASSHOLES DO NOT PUT FAKE... See more


Company details

  1. Online Marketing Agency
  2. Media Company

Written by the company

411 Locals is an Internet Advertising Agency specializing in local search engine optimization (SEO), web design and online marketing solutions for small and medium-sized businesses throughout the United States. We are an official Certified Google Partn...


Contact info

3.0

Average

TrustScore 3 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically takes over 1 month to reply

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3.0

All reviews

(393)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great team at 411 locals they made my…

Great team at 411 locals they made my online business easy to find. I appreciate the transparency

21 June 2023
411 Locals logo

Reply from 411 Locals

Hi Denver, Thank you so much for the 5-star rating and thoughtful review. We are very proud of the service we provide and love giving customers like you the experience you deserve.

Rated 5 out of 5 stars

My business just needed a boost

My business just needed a boost. I got exactly that with 411 locals. Highly recommended them.

20 June 2023
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Reply from 411 Locals

Hi Jennifer, Thank you so much for the thoughtful review. We do our best to provide an experience like this one for all of our customers.

Rated 5 out of 5 stars

Super Service from 411 locals

Super Service from 411 locals. Helped me with my business website. I now have new customers this week.

21 June 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Pitter, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

Rated 5 out of 5 stars

I’m so glad that I met with 411 locals…

I’m so glad that I met with 411 locals at the early stages of my business. And guess what, I’m doing more profit than my competitors. Clients are happy with not service also.

19 June 2023
411 Locals logo

Reply from 411 Locals

Hi Justin, thank you for taking the time to let us know that we are doing a good job. We work hard to give our customers a fantastic experience and are happy to see that we are making it happen!

Rated 1 out of 5 stars

terrible job

terrible job , I canceled with the company and now they are using my company name and putting another phone number that is not mine !

11 December 2022
Unprompted review
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Reply from 411 Locals

Hi Luzia, we apologize for the experience you had with us. Kindly reach out to us at support@411locals.com. If you give us a chance, we intend to make this right and hope you will allow us to speak with you again to discuss the situation.

Rated 5 out of 5 stars

411 locals has been a game changer for…

411 locals has been a game changer for my business. We’ve seen a significant increase in customers since using their services

12 June 2023
Unprompted review
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Reply from 411 Locals

Hi Rotna, we really appreciate your generous review. Providing an excellent customer experience is one of our goals. We look forward to repeating the experience for you in the near future!

Rated 5 out of 5 stars

I’m impressed with 411 locals

I’m impressed with 411 locals. There team is always there to answer my questions and they’ve done a great job by improving my online presence. Highly recommend them!

10 June 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Jubin, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

Rated 2 out of 5 stars

A guy called me asking if he reached…

A guy called me asking if he reached the right bussiness, which he did, said he needed cleaning services for the house and asked my location.

All the sudden it switched to the girl "manager" and started talking about only marketing and asking me invasive questions about my bussiness and wouldn't allow me to hang up the phone until I finally had enough and hung up

8 June 2023
Unprompted review
Rated 2 out of 5 stars

Asa a business owner They are terriblke and unresponsive

Asa a business owner They are reasonable priced and they do seem to be successful driving business to me but as a company tier customer service is horrible. The techs have no idea what they are doing with respect to the individual businesses they are creating and modifying web sites for and as the customer you cant even talk to the techs. If I were starting out I would never ever use them if I knew then what I know know. My advice to any business that is considering using them dont

6 June 2023
Unprompted review
Rated 1 out of 5 stars

Is 411 LOCALS going out of business or…

Is 411 LOCALS going out of business or what is going on?
I’ve been trying to get contact with them but nobody respond my calls or text.
A few days ago they charged me for the monthly fee and now no one is responding my phone calls.
After working with them for more then 3 years

4 June 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hello Jesus, I’m sorry to hear about your experience with us. This is not typical of us, and we can assure you that 411 Locals is a legitimate company that strives towards the best we can be. If you give us a chance, we intend to make this right and hope you will allow us to speak with you again to discuss the situation. Please get in touch with us at support@411locals.com.

Rated 1 out of 5 stars

After 2 years of bad support

After 7 yrs od doing business the last 2 have been hell. Everything was fine fir 5 yrs but then 411 Locals wanted to rewrite my web site which they did but lost all my pictures and reviews and changed content that was incorrect and took forever to change only after I had identified a dozen times. Now it seems you can only leave a voice message and can't talk to anyone. The service is nonexistent so beware. Finally they seem to be trying time will tell
I will leave an update shortly.

31 May 2023
Unprompted review
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Reply from 411 Locals

Hi Gary, thank you for your long association with 411 Locals. We deeply regret the inconvenience caused. If you give us a chance, we intend to make this right and hope you will allow us to speak with you again to discuss the situation. Please get in touch with us at support@411locals.com.

Rated 5 out of 5 stars

Professional

Professional, efficient and effective. 411 locals helped my business grow

25 May 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Ron, thank you for letting us know how pleased you are with your experience. We're proud to have offered you the service you deserve. Thank you for choosing our team and taking the time to share your feedback.

Rated 1 out of 5 stars

411 "specialists"used my personal information

I am owner of small cleaning company. Last year 411 local called me and propose a great deal. There my problems started and continue to now. They published my personal information on web page, that was for my business. Than after I spoke ower phone with many"senior specialists", decided to quit this " service". They changed information on web pages , that they created, so on my Google map and website someones phone number, not mine. I am not getting customers at all .
I contacted Google. They are working on it, just need time.
Hope ,who ever did that for me ,will be treated the same way.
Very sad. Be careful, please, before you trust to 411 local and give personal information.
8 days after:
Not responding. Not removing as promissed my information with wrong number. Just placed "new" positive" rewiev after mine,so looks nice again.
Senior specialists, where are you?

29 July 2022
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Olga, we apologize for the experience you had with us. Kindly reach out to us at support@411locals.com. If you give us a chance, we intend to make this right and hope you will allow us to speak with you again to discuss the situation.

Rated 1 out of 5 stars

411 locals will continually call you…

411 locals will continually call you until you join. They will post/publish your business on google with the wrong information. The website they create for your business will have the wrong content. 411 locals will ghost you. They provide you with many phone numbers, email address, and phone extensions so you believe there are serious about helping you. what issues you may have will be ignored. If you decide to cancel service the Reps at 411 locals will make it difficult to do so. 411 locals main goal is to get businesses to join . In no way do they care . If they can charge you for 3-6 moths they are happy. This is stated in the back ground music while waiting for a Rep on the phone .

15 May 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Alex, We are very sorry to hear about your disappointment with us. We hope you'll give us another chance to offer you the exceptional service you deserve. Should you have further questions please feel free to contact us at support@411locals.com.

Rated 5 out of 5 stars

411 locals has made my life easier to…

411 locals has made my life easier to get more customers

13 May 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Dr Ronald, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

Rated 5 out of 5 stars

Thank you 411 Locals

I barely finished high school and don’t know anything about marketing. 411 locals took care everything for me, and now my car repair shop is busier than ever. Thank you!

13 May 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Daren, we’re thrilled to read how pleased you were with us. Comments like yours help our business to grow and thrive, so that we can continue delivering superior service for years to come. Thanks for choosing 411 Locals.

Rated 1 out of 5 stars

Do not use them.

This company is really good at taking money from your account and doing nothing for your business. Been working with them for a period of 6 months and canceled then they called me back promising a lot an after an other 6 months without a single potential call from a costumer I decided to cancel again.
Do not believe in this company they only want your money and do nothing for your business.

12 May 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Larry, Sorry for your experience with our company and we like to inform you that the result for you depends upon the area in which you are and the competition for your business. If you can provide us with another chance, we are happy to offer you the exceptional service you deserve.

Rated 5 out of 5 stars

Appreciate to 411 Locals

I’m not a marketing expert, but 411 locals helped my business grow. More people are calling for new work.

12 May 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Daniel, thank you for letting us know how pleased you are with your experience. We're proud to have offered you the service you deserve. Thank you for choosing our team and taking the time to share your feedback.

Rated 5 out of 5 stars

Affordable Marketing Partner

411 locals has been a reliable and affordable marketing partner for my business. They’ve helped me with website design and SEO. I can note focus on running my business knowing my marketing is in good hands.

5 May 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

Hi Jeremy, we’re absolutely delighted to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at 411 Locals , we appreciate and value your feedback.

Rated 5 out of 5 stars

Great Results, easy to work with

I’ve been a client of 411 locals for about six months now, and I must say I’m impressed with their professionalism and efficiency. My business has seen a significant increase in online visibility, and I’ve noticed a boost in people working through the door. Highly recommended!

3 May 2023
Unprompted review
411 Locals logo

Reply from 411 Locals

We can’t thank you enough for your generous comment and rating, Thomas. It’s feedback like yours that motivates our team to continue delivering stellar service throughout the 411 Locals region. We appreciate your support for our business.

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