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BrandRep Reviews 1,125

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional demeanor, making interactions pleasant and productive. Many people appreciate the personalized approach and the team's dedication to ensuring customer satisfaction, often going above and beyond to address concerns and provide guidance. However, some customers also noted significant issues with the service and website development, citing delays in project completion and a lack of responsiveness from customer service. A few other people also felt that the marketing efforts did not yield the promised results, leading to dissatisfaction with lead generation and overall business growth.

What people talk about most

Service

Consumers find service to be ambiguous. While some customers, like Jonathan, received superior and... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Many... See more

Website

Reviewers highlight ambiguous aspects of website services. While some customers praise the great job on their... See more

Marketing

Clients share ambiguous opinions on marketing. Some customers praise the teamwork and dedication,... See more

Based on these reviews

Rated 5 out of 5 stars

LISA WAS (AND IS) AMAZING!!! She not only walked me through some corrections needed to tighten my Google profile, she also gave some great advice on how to protect my business from scams, and increas... See more

Company replied

Rated 5 out of 5 stars

I am very uncomfortable working with social media as well as social media advertising. They make me comfortable and not a spam company. I get email after email telling me what is wrong with my website... See more

Company replied

Rated 5 out of 5 stars

BrandRep has been a great help with my SEO! They assisted me in getting my Google Business Profile approved, and thanks to their support, I’m now showing up in searches and getting clients. I highly... See more

Company replied

Rated 5 out of 5 stars

Kaddee was patient, knowledgeable, & helpful. Not all of us our tech savvy, and appreciate those who are and are patient with us. Just started business with them, but if the services rendered reflect... See more

Company replied


Company details

  1. Online Marketing Agency
  2. Media Company

About BrandRep

Written by the company

Join the thousands of businesses that trust BrandRep to boost their online visibility and drive success. From local SEO to targeted digital marketing, we help your business reach more customers and grow faster.

www.brandrep.com

How Does It Work?

We make digital marketing simple and effective. With our expert team and proven strategies, we position your business at the top of search engines and in front of your ideal audience. Whether you need SEO, social media management, or paid advertising, we’ve got you covered.

What Can You Achieve?

More visibility. More leads. More growth. BrandRep helps your business climb the search rankings, increase traffic, and convert leads into loyal customers. Plus, our customizable services ensure your marketing efforts fit your goals. The result? Sustainable success and lasting profitability.

Let BrandRep be the driving force behind your digital growth!

Let's Get Started

Empowering Small Businesses with Expert Digital Marketing Solutions

Written by the company

Partnering with You to Build a Stronger Online Presence
At BrandRep, we are dedicated to helping small businesses thrive through cutting-edge digital marketing strategies. With our comprehensive suite of services, from SEO and reputation management to web design and local advertising, we’ve supported thousands of businesses in reaching their goals. Our passion lies in delivering measurable results and building long-lasting partnerships, earning your trust through transparency, dedication, and proven success. Trust us to grow your brand and elevate your online presence.

90-Day Satisfaction Guarantee: Your Success, Our Commitment

We’re dedicated to delivering exceptional results, with a 90-day guarantee for top-tier service and support across our digital solutions.

We’re dedicated to delivering exceptional results, with a 90-day guarantee for top-tier service and support across our digital solutions.
Our 90-day guarantee ensures that you receive timely, high-quality services like first-page search engine rankings, website creation, Google Ads, and more. We commit to clear timelines for deliverables, responsive customer service, and ongoing support, all tailored to help your business thrive. Experience a partner truly invested in your success!

Contact info

Promotion box for BrandRep

Empower Your Business with BrandRep!

We offer digital marketing solutions to grow & elevate your business!

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I spent months trying to restore my…

I spent months trying to restore my account with Google with no luck! This group took it over and were persistent with the process and actually helped me repair some of Google’s requirements on the spot that I would otherwise not have been able to do! I was super impressed!

14 April 2026
Rated 5 out of 5 stars

Great customer service

Great customer service, This team is on top of the game and ready to help your business be noticed. no hidden agendas or costs. Thanks again brand Rep for keeping your word!

1 April 2026
Rated 1 out of 5 stars

I had a really unpleasant experience…

I had a really unpleasant experience with brandrep. I don't feel as if they were worth the money. I tried to cancel, one of their sales people called and talked me into 6 more months at a reduced rate and assured me they would be "actively working behind the scenes" and they basically just send you your searched activity each month. I then was charged another $1400 for another 6 month time frame, 8 months after the previous one... As soon as I saw it appear as a payment, I emailed and called them to cancel and refund that amount. My bank denied the Fraud because brandrep claims it was a completed transaction and I needed to contact them PRIOR to them pulling the payment. I had no idea they would pull the payment, and it didnt line up that it was 8 months after the previous payment.... I've now spend 60 days trying to get the $1400 from them.... Please do not use this company. It's not worth the money, and it's very unfortunate.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

I paid for a service that I have yet to…

I paid for a service that I have yet to receive. Despite my requests to speak with someone — including a manager — no one has contacted me.
This situation is unacceptable. I was expecting support and results, but nothing has been delivered so far.
I kindly request immediate follow-up regarding this matter. If the service cannot be provided as agreed, I want a refund.

9 March 2026
BrandRep logo

Reply from BrandRep

Hi Dominique, it seems your listing had to go through a couple appeals to get it reinstated. Good news is as of 3-30 it went live and optimized. Please call our CS if you need additional help.

Rated 1 out of 5 stars

I’m not getting any leads which was…

I’m not getting any leads which was what was promised and agreed upon

6 March 2026
BrandRep logo

Reply from BrandRep

Hi Vincent, you started the process only a week a go. SEO is a long term business building strategy. Please connect with customer service for better clarity. You also have a dashboard you can log into for real time progress updates.

Rated 5 out of 5 stars

I give this company 5 stars

I give this company 5 stars, they were quick and did a great job getting my company optimized !!!! Thank you so much for all help. Your team was fantastic

2 March 2026
BrandRep logo

Reply from BrandRep

Wow thanks Maria, we thrive on five stars.

Rated 5 out of 5 stars

Five stars

Everyone made this experience so pleasant everyone is so helpful and available to answer questions and concerns I appreciate the help and peace of mind

23 February 2026
BrandRep logo

Reply from BrandRep

Love the kind words, thanks Vince.

Rated 5 out of 5 stars

Just talking with kaddee and her…

Just talking with kaddee and her showing her abilities in This matter are very reassuring that I have made a good choice finally in helping me get back to work and staying there. Thank you
Very much!

22 February 2026
BrandRep logo

Reply from BrandRep

This will inspire Kaddee, thanks Shane.

Rated 5 out of 5 stars

Team work.

BrandRep has completed every task it said it would. Teamwork it crucial in marketing and what a great partnership we are building.

20 February 2026
BrandRep logo

Reply from BrandRep

Thanks Keith. Glad we could help.

Rated 5 out of 5 stars

Daniel and Jhosselyn did an amazing…

Daniel and Jhosselyn did an amazing job! They helped me get my Google business back after I was suspended from using it due to switching companies I worked for. Jhosselyn was very persistent and made sure we were able to secure it!

13 February 2026
BrandRep logo

Reply from BrandRep

They are very diligent and will be grateful to see these words.

Rated 5 out of 5 stars

Experience with BrandRep

I just joined BrandRep , thru Christian Lopez . The whole team is just excellent .

12 February 2026
Unprompted review
BrandRep logo

Reply from BrandRep

I will pass this on, Christian and team will be thrilled.

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