Cora was perfesonal and very nice
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mary Lopez was very informative!
Company replied
Take some good advice stay away from this company. They are scammers the sales representatives make it very clear you can receive all your leads immediately or you can spread them out we decide to spr... See more
THESE FAKE, fake REVIEWS MAKE ME SICK ! These assholes got my Google account cancelled. It WAS BECAUSE OF THEIR SHADY. BUSINESS PRACTICES. TRUE SHIT ! I TOLD THESE ILLEGAL ASSHOLES DO NOT PUT FAKE... See more
Company details
Written by the company
411 Locals is an Internet Advertising Agency specializing in local search engine optimization (SEO), web design and online marketing solutions for small and medium-sized businesses throughout the United States. We are an official Certified Google Partn...
Contact info
89107, Las Vegas, United States
- (866) 391-0622
- info@411locals.com
- www.411locals.com
3.0
Average
393 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 23% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TERRIBLE !!!
27 February 2025
Unprompted review
Reply from 411 Locals
Hi Jaime, Thank you for sharing your feedback. We're truly sorry to hear about your recent experience and understand your frustration. Please know that we're actively working to address the issue and would love the opportunity to make things right.
Our team is trying to reach out to you to resolve the situation as quickly as possible. We value your satisfaction and are committed to providing you with the service you deserve. Thank you for your patience, and we hope to resolve this matter to your satisfaction soon.
Scammers I have been calling them for…
Scammers I have been calling them for days now and I am finally taking them to court and reporting their ass to FBI for fraud
21 February 2025
Unprompted review
Reply from 411 Locals
Hi Mr. Ogu,
Thank you for your feedback. We sincerely apologize for any inconvenience you’ve experienced. We want to assure you that your cancellation has been processed successfully, and any concerns you had regarding this matter have been addressed. If you have any further questions or need assistance, please don't hesitate to reach out to us directly.
We take all concerns seriously and are committed to resolving issues in a fair and timely manner.
Would not let u cancel..scammers..you…
Would not let u cancel..scammers..you will pay more thanbagreed ..
17 February 2025
Unprompted review
Reply from 411 Locals
Hi Juan,
Thank you for sharing your feedback. We’re sorry to hear about your experience. We take all concerns seriously and would like to resolve this for you as quickly as possible. However, we were unable to locate any account or order under the name you provided. Could you please reach out to us directly with more details (like your phone number or the name associated with the account) so we can investigate this further?
Our goal is to ensure every customer is satisfied, and we'd love the opportunity to make things right.
Looking forward to hearing from you.
Great customer service
Great customer service after listening to to you needs.
6 February 2025
Unprompted review
Reply from 411 Locals
Thank you so much for your kind words Fitzgerald! We're truly grateful to hear that your experience with 411Locals was a positive one. We always strive to listen closely and offer the best service we can, and your feedback truly means the world to us.
Unfortunately I have seen the previous…
Unfortunately I have seen the previous reviews about the complaints to this company and I was one of the lucky ones to leave in all many promises and no results, the only thing they did was the website, but even I would have done that because we also do that service, but thanks to my experience I can tell you that sometimes it is better to make the effort yourself and learn a little and not get fooled, I feel sad because in order for my business to grow I paid for a real application for jobs and that is where I have managed to get jobs and I go house to house myself leaving my information, it takes dedication in time and effort but it is more effective. With half of what is paid to these companies you do it yourself and get better results
2 January 2025
Unprompted review
Reply from 411 Locals
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. We strive to provide value to our clients, and it’s clear that we fell short of your expectations.
To better assist you and address your concerns, we would like to request some basic information related to your account. We’ve made this request through Trustpilot, and we hope this will help us investigate further and ensure that we can resolve any issues you may have encountered.
We truly value your input, and we’re committed to improving our services. Please don’t hesitate to reach out if you have any additional details or questions.
Hire a real local these guys are overseas
These people just don't listen. Scammers all around. Don't hire them. Unprofessional service all around.
Can't seem to communicate maybe it's the language barrier or something. Hire someone really local to your area, not these guys. Not even Americans.
6 November 2024
Unprompted review
Reply from 411 Locals
Thank you for sharing your feedback. We truly apologize for any frustration or inconvenience you encountered. Our team is committed to providing exceptional service and clear communication, and we're sorry we didn't meet your expectations. We value your input and will work on improving in these areas. To assist you further, please provide some basic information so we can review the details of your account via the request section here on Trustpilot. If you'd like to discuss your concerns further, please don’t hesitate to contact us directly. Your satisfaction is our priority.
I payed for a website for 6 years never…
I payed for a website for 6 years never worked. Every time I try to cancel I was transferred to different technicians that were never able to fix it. I cancelled and I want the whole thing gone to start all over I payed for GMB they promise they would send them to me but never did. Every time I call I get different person that seems to not know what they are doing. Definitely stay away from them.
16 January 2025
Unprompted review
Reply from 411 Locals
Thank you for sharing your experience. We deeply regret that your service did not meet expectations, and we apologize for the frustration this has caused. We understand how important your website and GMB are to your business, and it’s clear we fell short in providing the support you needed. We take your feedback seriously and would like to investigate this further to resolve your concerns. To assist you further, please provide some basic information so we can review the details of your account via the request section here on Trustpilot. our satisfaction is important to us, and we are committed to making things right.
This company and their reviews speak for themselves
Subject: Request for Clarification on Google Business Profile Email Change
Dear [Recipient/Support Team],
After reviewing your response, I find myself even more confused regarding the situation with 411Locals. Your explanation has left several critical questions unanswered. Specifically, you mentioned that an email account was added to my Google Business Profile. Could you please clarify which email was added? I request full transparency and detailed information regarding this unexpected change.
Let me reiterate: the email change was not performed by me. It seems your company has a tendency to deflect responsibility, but I must emphasize that I did not authorize or initiate this change. If you have a recording of the conversation, you will clearly hear that we suggested sending the transfer link to another account because the transfer process wasn’t working—not to change the email associated with the Google Business Profile. This was neither discussed nor was I informed of any potential issues this could cause.
Your response blaming this issue on me is unacceptable, as the problem was not caused by my actions.
To further clarify, after waiting the required seven days, I resumed activity on the Google profile in question. This timeline strongly indicates that the actions leading to this issue were carried out either by a technician or by someone at 411Locals. I cannot accept a vague response that seems intended to justify irresponsible actions that have impacted my business.
I request a prompt and detailed explanation regarding this matter.
Sincerely,
Alfredo
3 December 2024
Unprompted review
Reply from 411 Locals
Hi Alfredo,
Thank you for highlighting the key issues. We would like to address each one clearly and provide a detailed timeline of the events.
November 27, 2024: Our first call confirmed that the email address you provided was active and valid for receiving the invite.
November 28, 2024: A follow-up call was made to inform you that the invite had been successfully sent and was pending your response. We also sent a text message with a screenshot showing that the invite had been sent. However, you confirmed that you hadn’t received the invite and requested it be sent to an alternative email address.
December 3, 2024: During our third follow-up call, you confirmed that you still hadn’t received the invite. You requested that it be sent to a different email address and provided three options via text message.
December 9, 2024: In the final follow-up call, you confirmed that you now had access to the website. You also mentioned an issue with the suspension of your listing. We clarified that no changes should be made to the listing in the next seven days, and we reminded you that once you accepted the invite as the main owner, 411Locals no longer had the capability to edit the listing, as ownership had been fully transferred to you. After the transfer, 411Locals had no further responsibility for your listing, as your request had been completed. We advised you to contact Google support via their chat platform for any future issues.
We have completed your request, and you confirmed this in our last follow-up call.
If you have any further questions or need additional assistance, please feel free to reach out.
Absolute garbage they will start out…
Absolute garbage they will start out getting you leads for about 3 months after that its a money game, forget trying to cancel they will offer you the world just to string you along.
Avoid them at all cost
2 January 2025
Unprompted review
Reply from 411 Locals
Hi Paul,
We are sorry to hear about your negative experience. We take customer feedback seriously and always aim to provide the best service possible.
In order to assist you further and resolve any issues, could you please provide some basic information, such as your account details or the email associated with your account? We've requested it thru the request information center and awaiting for your response. We’re committed to addressing your concerns and finding a solution.
Constantly call me for nonsense
Constantly call me for nonsense. Keep them on the line as long as possible and waste their time.
4 December 2024
Unprompted review
Reply from 411 Locals
Hi Rich,
Thank you for sharing your feedback. I understand your frustration with the calls you're receiving. We strive to provide a helpful and efficient experience, and we apologize if you've been inconvenienced.
If you'd prefer to stop receiving these calls or have any concerns about them, please let us know, and we will take the necessary steps to resolve the issue.
Scummy
Scummy. Keep spamming my business line and keep clicking on my paid ads. I've advised many times to stop calling with the automated spam calls. They keep calling regardless. Shady to the core
21 November 2024
Unprompted review
Reply from 411 Locals
Hi Andrew,
Thank you for sharing your feedback. We apologize for any inconvenience caused by the calls and ads. It's never our intention to cause frustration.
To help us resolve the issue quickly, could you please provide some basic information, such as your business name or account details, so we can check everything on our end?
We’ll make sure your business line is removed from any automated call lists right away. If you have any other concerns or specific requests, feel free to reach out, and we’ll be happy to assist you. Thank you for your understanding.
I don't even know where to start
I don't even know where to start. All I know is I have paid paid paid. I have advertised with them for over two years. Honestly I think I talk 1 person. They continually call me and try to get me to add more things to my website et cetera. Most of the time when I do get a call and answer they will hang up. When I have complained to them they simply try to explain to me all the calls that they have generated for me.It has even been quite a task to cancel with them of course had to give them more money to hopefully do so. If I had to do it over again I would not use them. Something is just not right.
11 November 2024
Unprompted review
Reply from 411 Locals
Hi John, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback with us. We completely understand your frustration, and we sincerely apologize for any inconvenience you've faced.
Our goal is always to deliver valuable services and top-notch support to our clients, and it’s clear we didn’t meet those expectations in your case. The issues you've raised—difficulty reaching a representative, unwanted upsell attempts, and trouble with the cancellation process—are certainly not the standard of service we aim to provide. We’d like to investigate this matter further and do everything we can to make things right for you.
Your feedback is important to us, and we’re committed to resolving any outstanding issues. We have completed your cancellation request, but we would also like to schedule a follow-up call to address the concerns you’ve mentioned and ensure everything is fully resolved.
Thank you again for sharing your thoughts, and we look forward to the opportunity to improve your experience.
Scam Cold Callers that call my google…
Scam Cold Callers that call my google paid advertisement number and I get charged for their call. I have transcript of me informing them to stop calling me and they hang up on me after they are the ones spamming me. I will put this on every review site possible to save folks from these scammers.
12 November 2024
Unprompted review
Reply from 411 Locals
Hi David,
We sincerely apologize for the frustration this has caused and appreciate you bringing it to our attention. We understand how upsetting unsolicited calls can be, especially after you've asked them to stop.
Please know that we take your concerns seriously and have placed a restriction on your number to prevent further calls. We hope this resolves the issue.
Your feedback is important to us, and we’re committed to ensuring this doesn’t happen again. Thank you for reaching out, and we appreciate the opportunity to address this matter.
Horrible company
Horrible company
Scammers
Beware
They won’t stop calling
30 October 2024
Unprompted review
Reply from 411 Locals
Hi Roberta, Thank you for your feedback. We're sorry to hear about your experience. We strive to provide quality service and respectful communication with all our customers. If you've had any issues with our calls, please reach out to us directly and we’ll ensure you're removed from our call list. We appreciate the chance to improve and address any concerns you may have.
This is the worst company i advise…
This is the worst company i advise anybody who wants to be on the internet. To find a different company 411 locals will let you down. They don't answer their phones. And when they do, you're talking to somebody that barely speaks english. You can hear chickens in the background very unprofessional, furthermore. This company does not stand up to their word and they will trash your company. And you will have nowhere to stand. I highly recommend using a more reputable company, 411 locals.
Well, do nothing for you. They cost me over a $140000 in clientele.
411 locals is a Bad company to work with
21 October 2023
Unprompted review
Reply from 411 Locals
Hi Rick, Thank you for sharing your experience. I’m truly sorry to hear about the challenges you’ve faced with our service. Your feedback is very important to us, and I want to assure you that we take these concerns seriously.
We understand how vital effective communication and reliable support are for your business, and it’s clear we didn’t meet your expectations this time. I would appreciate the opportunity to discuss your experience further and see how we can resolve this issue.
We will reach out soon to address your concerns. Conducting an account review is essential to identify the root cause of the problem. Your satisfaction is our top priority, and we value the chance to make things right.
Thank you for your understanding.
TOTAL SCAM! BEWARE!
Do NOT trust this company! They are nothing but thieves who only care about stealing your money. They promised us a professional website but delivered a disaster—never asked for any details or photos of what we wanted. On top of that, they cloned our Google page, and now we’re fighting to get it back. Complete nightmare!
What’s even worse is how they treat their customers. We communicated in Spanish from day one, while they were trying to convince us … until they got our money. After that? Not a single call in Spanish. They blatantly ignored us, hung up on me and my partners multiple times, and refused to cancel the service. We tried to avoid paying for this mess, but they outright lied—told us the first month would be free, then demanded payment for their awful service.
This company is the definition of scam and unprofessional and I don’t really understand how they are still in business. Save yourself the stress, time, and money and STAY FAR AWAY. Dealing with them is like getting trapped in an endless fight with zero resolution, it’s been 3 months and I’m still getting calls from them. Avoid at all costs!
31 July 2024
Unprompted review
Reply from 411 Locals
Hi Elio,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and apologize for the frustration and difficulties you’ve encountered. It’s clear we did not meet your expectations, and we understand how distressing this situation has been for you.
Your concerns regarding website delivery, communication, and service quality are very important to us. We strive to provide a professional and supportive experience,
so we’re saddened to find that we didn’t meet your expectations.
We will reach out soon to address your concerns. A thorough account review is essential to identify the root cause of the issue. Your satisfaction is our top priority, and we appreciate the opportunity to make things right.
Thank you for your understanding, and we look forward to working with you to resolve this matter.
they still money from business owner…
they still money from business owner dont make business with them , they charge double whenever they want they lie , avoid them
10 October 2024
Unprompted review
Reply from 411 Locals
Hi Stephanie,
Thank you for sharing your experience. We're sorry to hear about your negative encounter. We appreciate your feedback and are dedicated to improving our services. If you’d like to discuss your situation further, please feel free to reach out.
We’ve also requested additional information from you to help us investigate this issue further and look forward to your response when you can.
Best marketing company by far
Best marketing company by far. I receive quality leads on a weekly basis. I recommend any one in the service business to give it a try.
3 October 2024
Unprompted review
Reply from 411 Locals
Hi Milton!
Thank you for your wonderful feedback! We're delighted to know that you're satisfied with the quality of leads you're receiving from us! Your support and recommendation are invaluable to us. If you ever need assistance or have any questions, don’t hesitate to get in touch!
Horrible business
Rude customer service. Destroyed my online advertisement. Changed phone number. Charged my card more than initially stated. Refused refund. Wanted me to pay them more money to issue a refund.
1 October 2024
Unprompted review
Reply from 411 Locals
Hi Matthew, Thank you for sharing your feedback. We're truly sorry to hear about your experience, and we take your concerns seriously. We strive for excellent customer service, and it sounds like we fell short in your case. Please reach out to us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
This company is a SCAM!!
This company is a SCAM!!
Don't sign up your business with them. They will charge you all types of fees and never provide any listings that generate cliens
I am filing a Claim with BBB as well.
Please do not waste your time with time company.
30 September 2024
Unprompted review
Reply from 411 Locals
Hi Michael,
Thank you for sharing your concern. We're sorry to learn about your negative experience, and we take feedback like yours very seriously. Our aim is to provide value to all our clients, so it's disappointing to hear we didn't meet your expectations. We would welcome the opportunity to address your issues directly and work towards a resolution. Please get in touch with us so we can discuss this further. Your feedback is essential as we continue to improve our services. We did try to reach out for more information through our request, but unfortunately, we didn't receive any feedback within the response timeframe.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.