1st Glass UK Reviews 

Replacing windows, front doors, and window sills is a significant home improvement project that requires trust in the chosen company. I am sharing my detailed experience with this company I decided to trust, I would like to highlight both the positives and areas for improvement throughout the review.

The initial interaction was very positive. The salesperson demonstrated patience and helpfulness, guiding me through various options in relation to colors, designs, and potential changes. This personal attention helped me to build confidence in the company’s expertise. However, the scheduling process showed some challenges, with 3 cancellations. Despite this, the company compensated me with a discount, showing a gesture of goodwill.

Quality and workmanship were never in question. The high standard of the installed windows, sills, and door was exceptional. Communication from the administrative side was efficient and friendly, including proactive calls to confirm the order details and offer last-minute adjustments. Staff friendliness and professionalism was consistent throughout the works.

One aspect that made me uneasy was the request for full payment upfront, even though it was optional and came with a discount incentive. Choosing to pay only after completion alleviated my concerns without any further pressure from the company.

The installation team, represented by Stuart and Dan, comes particularly commended. They were courteous, hardworking, and meticulous in protecting my home’s interior during installation. Their dedication was clear, especially given the extreme heat conditions they worked under. They also took time to explain how the door functioned, ensuring I felt comfortable with the new installation.

In conclusion, despite some scheduling hiccups, the overall experience was very positive. The combination of excellent product quality, attentive customer service, and skilled installers resulted in me being a totally satisfied customer whom I would confidently recommend for similar home improvement needs.

We had a composite door fitted last year, and I want to start by saying that the initial service was excellent. The salesman was knowledgeable and helpful, and the fitter did a great job—everything was completed to a high standard at the time.
Unfortunately, our experience with aftercare has not matched that initial impression.
Earlier this month, the external lock failed completely, with the key unable to turn. I reported this on 11 May and explained that Fridays would be the most convenient. I was initially advised that the earliest appointment was 29 May, which felt like a long wait given the issue. After discussing this, I was offered an earlier appointment on 22 May and told I would receive a text confirming the time slot.
No text was received. Instead, I was contacted at 8:30am on the day to be told that no one would be attending due to workload. I was then offered another appointment on 23 May in the afternoon, with reassurance that I would receive a call ahead of time.
Again, no communication was received, and I ended up waiting in all day unnecessarily.
Since then, I have also struggled to get through by phone, with calls going unanswered and messages not returned.
It’s disappointing that the aftercare service and communication haven’t reflected the strong start we experienced. With better organisation and clearer communication, this could have been a much more positive experience overall.

I have just had a door installed by 1st Glass and couldn't be happier with the service and quality of the door.

From the initial sales steps, Josh was friendly and knowledgeable in what options of doors and finish could be achieved. The office teams kept me up to date throughout the whole process working around the flexibility of my working hours. Lee who arrived to fit the door was friendly and gave clear guidance on what he would be doing and how to use the door.

I would highly recommend 1st glass

Our fitter Lee was extremely professional and polite. He fitted our front door with precision and he left the area completely clear. We would highly recommend this company. Very pleased with the outcome

The door i bought looks brilliant has been very professionally fitted by Nigel and Mark who are very friendly and take Pride in their work i would definitely deal with 1st Glass again.

My experience with Your 1st Glass UK installers was very good. Stuart and Dan did a very good job and I would recommend.

Paul was professional and answered any questions I had. Very efficient, doing everything in his own. The service has been great from point of sale to installation. All staff have been warm, friendly and incredibly helpful. I highly recommend this business.

Had 11 windows and extras fitted buy this company from start to finish great comunictions keot up to date price was quite good an very happt with the finish look fitters were freindly an proffesionel an did all 11 in day and half fitters was Ivan an shawn thanks to you all would recomend

Absolutely thrilled with my new front door and side flags! From the initial quote right through to installation, the service was excellent from start to finish. Great price, friendly service and everything was handled so professionally.

Lee who installed the door was brilliant – very friendly, helpful and his attention to detail was fantastic. Top marks for cleaning up too.

Highly recommend to anyone looking for quality products and excellent customer service. I was so impressed that I’ve already booked in a quote for having my windows done later in the year!

1sr GlassUK were brilliant from
Start to finish. The installers that came to do the job (Gary and Reece) were great lads and really helpful. Really happy with the finished result. Would recommend

I can't fault this company ..5star.
The fitter.. Lee.. was very good.in all matters, courteous and clean .

Recently had a door fitted by Stuart and Dan. Great service from start to finish. Fitters were polite, friendly and tided up after themselves. Already had people asking where we got the door from and no hesitation in recommending 1st glass.

Very happy with our new composite door from 1st Glass. We could not fault the service from their sales team to the fitters. Would highly recommend them.

Great service from the start Josh came out to measure up and show me the windows etc. He was patient, didn't rush me when making a decision unlike some other window companies I'd had quotes from. I ordered my french doors and Ivan and Shaun came to fit them. They both kept the area clean throughout and they were very knowledgeable. I was nervous when I seen the bricks coming out but they put my mind at rest and answered all my questions. I knew they would do a good job and indeed they did, I am very pleased with the end result.

The guys were very professional. I would recommend them very highly! They have been brilliant and gone extra mile.

Anthony and Chris did an absolutely cracking job removed door and doorframe and refitted my new door in under two hours they were both friendly and polite and considerate
The whole experience from the sales team to the fitters has been stress free
The quality of the products is superb and very good value
Thanks guys for a bang up job

Highly recommended 1st Glass. Only had a composite door fitted, but from the initial call to the installation was excellent. Shout out for Stuart and Dan who did the install. They were excellent, knowledgeable and overcame a couple small issues with my doorway without fuss.

I had an outstanding experience with 1st Glass from start to finish. The whole team was attentive, helpful and incredibly patient - especially with me changing my mind about the front door design more times than I can count!

Chris and Anthony carried out the installation and were fantastic throughout: professional, friendly and very informative. Their workmanship was excellent, and they made the whole process smooth and stress free.

I am absolutely delighted with the end result and wouldn’t hesitate to recommend 1st Glass to anyone looking for quality products and great customer service.

I had French Doors and a new back door fitted by Chris and Anthony. They did a first class job, nothing was too much trouble for them. From the sales team to the surveyor to the fitter’s everything was brilliant. I will definitely recommend them and will certainly use them again in the future.

The whole process from start to finish was simple and easy. The fitter Lee was polite professio al and did a great job. Would deffo recomend