1st Formations Reviews 

23,487
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the efficiency and speed of the service, noting that company setup processes are often quicker and smoother than expected. Many praise the helpfulness and professionalism of the staff, with communication being consistently prompt and clear. People find the user experience straightforward and easy, appreciating the intuitive online platform and the comprehensive guidance provided throughout the process. However, some customers also noted occasional issues with delays in processing, with some experiencing longer waiting times than anticipated for services or updates. A few other people also felt that customer service was sometimes unresponsive or disappointing, leading to wasted time and frustration.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its professionalism, efficiency, and ease of... See more

User experience

Clients share positive opinions on user experience, frequently describing it as simple, easy, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Customers had positive experiences with customer service, often describing it as phenomenal, outstanding, and... See more

Response time

Customers consistently note positive experiences with response times, praising the quick action and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been told that total process of verifications could resolve in 24 hour and it been over 2 weeks due to company house. UPDATE: They reached me out and they credited my account for dissolution so... See more

Company replied

Rated 5 out of 5 stars

The whole incorporation was faster and smoother than I expected. I submitted my details, the identity verification was clear and painless, and the company was registered within a day. Communication wa... See more

Company replied

Rated 5 out of 5 stars

Straightforward company set up, done quickly. I've had some delays around setting up banking as an international director but that's a separate issue. For 1st Formations, so far so good!

Company replied

Rated 5 out of 5 stars

I've had a good experience setting up my account was quicker than I thought. The customer service assistant was very helpful and explained every thing very clearly. Im glad I've chosen first form... See more

Company replied


Company details

  1. Company Registry
  2. Business Administration Service
  3. Business and IT Consulting Agency
  4. Business Management Consultant
  5. Business to Business Service

About 1st Formations

Written by the company

1st Formations are leading online company formation agents in the UK. We provide a range of formation packages for incorporating companies limited by shares, limited by guarantee and limited liability partnerships.

We also provide a range of address services, including registered office, director's service address and mail-forwarding facilities, with our prestigious location in London's Covent Garden.

If you have any questions please contact us by telephone, e-mail or live online chat, and one of our highly knowledgeable team members will be happy to assist you.

About us

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(23,487)

1,156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice service

Nice service! 1 h and you have own company in UK! I think its great!

15 July 2026
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Reply from 1st Formations

Thank you for your review, Russel. We're delighted to hear you had a great experience. - Sophia at 1st Formations.

Rated 5 out of 5 stars

Fast

Fast, accurate, and ruthless

13 July 2026
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Reply from 1st Formations

Thank you for your kind feedback, Yuhzi. We're glad we could help. - Sophia at 1st Formations.

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. I have complete confidence in this team; I've never seen such effective service.

17 July 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for your kind words, Candido. We really appreciate your support. - Sophia at 1st Formations.

Rated 5 out of 5 stars

Prudential

Prudential, I would say :)

17 July 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for your kind rating, Marko! - Shan at 1st Formations.

Rated 5 out of 5 stars

Simple and easy -as it should be.

Great service - needed my company name changed, simply completed the online contact form. It was actioned and confirmed quickly. Simple and easy -as it should be.

17 July 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Simon! - Shan at 1st Formations.

Rated 5 out of 5 stars

Fantastic up to now

16 July 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

We are so glad we could be of help, Dan! - Shan at 1st Formations.

Rated 1 out of 5 stars

E mails were missed

E mails were missed
It took an extra 5 days as the compliance team didn’t check the e mails and I had to ring and chase 2 days running to get the company processed.
I’ve been using you for 10 years and the service has dropped this time

15 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for your review.

I am very sorry to hear that you have had such a frustrating experience when using our services. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our business.

We will need to investigate this matter for the purpose of resolving it to your satisfaction. I will email you shortly to open a line of communication and to discuss the matter. In the meantime, please accept our apologies for any inconvenience caused.

Kind regards,

Shan Creed
Service Improvement Manager

Rated 3 out of 5 stars

Room for improvement

I left a previous negative review as I was disappointed in being cancelled after a renewal compliance check, without specific reason, failed. I have joined another company without any problems which goes to show that over reliance of digitisation causes problems. The complaint was handled well as I received a full refund, but the problem is one of defensive posturing and not admitting that a system is wrong and lack of proactiveness to improve. In this case I suspect the compliance system was sold as '100% effective' whereas in reality the best systems have a human touch. In my case, as opposed to a knee jerk cancellation, pragmatic steps should have been taken: Identification - Admission - proactive change = better quality system. Anyway, it does not matter as I signed up to a new company, it was a few days of hassle, and I'm overjoyed with my new company and service. The moral here is that I know when I am not wanted, and the best way to make a point is to walk, move on and find someone that likes and wants you. Thanks for reading.

16 July 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for your review.

I am very sorry to hear that you have had such a frustrating experience when using our services. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our business.

We will need to investigate this matter for the purpose of resolving it to your satisfaction. I will email you shortly to open a line of communication and to discuss the matter. In the meantime, please accept our apologies for any inconvenience caused.

Kind regards,

Shan Creed
Service Improvement Manager

Rated 4 out of 5 stars

I had looked at other companies who…

I had looked at other companies who offered registration services but I was put off because it felt like the priority was to get you to sign up to other packages which I really didn't want at this time. I prefer to take my time and research my options without feeling rushed. I chose to use 1st Formations because I did not feel any pressure to take up any other offers.

10 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Caron! - Shan at 1st Formations.

Rated 5 out of 5 stars

You've been nothing but amazing so far!

You've been nothing but amazing so far!
From day 1 up to now, all has been going well:
- right after sending all the documentations the follow up is fast and for someone who likes things done on time I really appreciate the speedy replies to the emails when support was needed.
- after every step a notification email and support team ready to help was another big thing to celebrate.
You've made my experience great and I am hoping that the service keeps its high standard and reputation.
Thank you again.

6 July 2026
1st Formations logo

Reply from 1st Formations

You are very welcome, Charles. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The platform was easy to use, the company formation process was seamless, and the customer service team was responsive, helpful, and professional throughout. A great experience overall, I would definitely recommend 1st Formations.

10 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Zay! - Shan at 1st Formations.

Rated 5 out of 5 stars

Easy to register and check company…

Easy to register and check company name, prompt service and able to provide a service address at a very reasonable rate. Top marks!

10 July 2026
1st Formations logo

Reply from 1st Formations

We are so glad we could be of help, Michael! - Shan at 1st Formations.

Rated 5 out of 5 stars

Fast and smooth incorporation

The whole incorporation was faster and smoother than I expected. I submitted my details, the identity verification was clear and painless, and the company was registered within a day. Communication was prompt and everything — the registered office, the filing, the confirmation — was handled without me having to chase anyone. As a non-UK founder setting things up remotely, that's exactly what I needed. Highly recommend 1st Formations.

13 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind rating! - Shan at 1st Formations.

Rated 5 out of 5 stars

Excellent service

Excellent service

10 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for your wonderful review, Karen! - Shan at 1st Formations.

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect. No issues whatsoever. The limited company was set up quickly and efficiently and we were kept informed at every stage. Would highly recommend to anyone looking to set their own limited company up.

9 July 2026
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Reply from 1st Formations

Thank you very much for your kind comments, Marco - Shan at 1st Formations.

Rated 5 out of 5 stars

Happy to recommend to others

Happy to recommend to others
5 star experience

1 April 2026
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review, Tamara! - Shan at 1st Formations.

Rated 5 out of 5 stars

Very easy and helpful

Incredibly easy to use website and very helpful staff when I called for a query. (Was able to answer my question and guide me through the steps that I may want to take after company was formed.) There's no way it would have been this quick if I'd have tried to do this by myself!

7 July 2026
1st Formations logo

Reply from 1st Formations

Thank you for your wonderful review! - Shan at 1st Formations.

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