Having been a loyal customer for many years I wanted to say a big shout out to Hayley, Iain and the wider team who simply over deliver time and time again. Nothing is ever too much trouble, any rare i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I run a private swiming pool which is used by local swim schools and families etc. 1st Direct have provided excellent servide to me over the years with pumps, chemicals, AFM, water testing equipment,... See more
Have been using 1st Direct Pools since setting up a small swim school recently and with every plant modification we make they are our first port of call for parts. Delivery is always prompt and parts... See more
Company replied
Have dealt with 1st Direct Pools for a couple of years now and always had great service. If a part isn’t obvious on the website, a quick phone call and one of the great sales team will find it. If... See more
Company details
Written by the company
Large UK Discount Swimming Pool & Spa Online Shop with Price Match Guarantee, Free Support, Free Next Day Delivery & Huge range of products carried in stock - 1st Direct Pools. Low prices on swimming pool covers, chemicals, heating, pumps & filters, li...
Contact info
Ambassador Business Park, SP8 5SE, West Stour, United Kingdom
- 0333 9004040
- enquiries@1stdirectpools.com
- www.1stdirectpools.com
The web site easy to use
The web site easy to use. The products are competitively priced and the delivery arrived in 2 working days as promised.
I would give the company 10 stars.
22 February 2024
Unprompted review
Reply from 1st Direct Pools
We really appreciate your feedback, thank you. Customer Services
Incredible service
Incredible service. Next day delivery and everything was just as it should be. The ordering process is straightforward and easy to follow too.
Thank you.
15 February 2024
Unprompted review
Reply from 1st Direct Pools
Really glad you are happy with the service we offer, thank you. Please let us know if we can be of assistance again. Customer Services
Very quick delivery & very reasonable…
Very quick delivery & very reasonable price
20 February 2024
Unprompted review
Reply from 1st Direct Pools
Thank you for your feedback on your recent purchase. Customer Services
Excellent service
Excellent service from Hannah - proactive in following up when the courier damaged a package, and rearranged replacement very quickly. Well priced, will definitely use them again
30 January 2024
Unprompted review
Reply from 1st Direct Pools
Thank you so much for leaving a review on the service you have received from Hannah. It's great to know and I will certainly pass this on to her. Thanks again, Customer Services
Good service and prompt attention
18 January 2024
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to leave feedback on the service we have provided. Customer Services.
Prompt and efficient
Prompt and efficient. Outsourcing unusual pipe completed promptly. Friendly telephone manner.
12 December 2023
Unprompted review
Reply from 1st Direct Pools
Thank you for your feedback. We are really please to see you are happy with both the service and products we provide. Many thanks, Customer Services
Excellent service- great prices
Excellent service. Great prices- very competitive. Speedy delivery- i always choose 1stDirectPools first 👍👍
19 October 2023
Unprompted review
Reply from 1st Direct Pools
Thank you for your great feedback. Your custom is much appreciated.
Customer Services
This company was recommended by my pool…
This company was recommended by my pool guy. As they have the best prices around I have always gone back to them. Each time I price check and each time they are still the best price!
Delivery is always prompt and products are
top quality
16 November 2023
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to leave such positive feedback on your recent purchases from us.
Really glad you are happy and always come back to us, thank you.
Hayward swimming pool pump and pipework
Hayward swimming pool pump and pipework: We had a lot of help and advice by e-mail before the purchase. Delivery was fast and installation was straightforward.
20 September 2023
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to tell us about your recent purchase, the help and advice received pre purchase and the fast delivery. Great to hear you had a great overall experience.
Always easy to deal with and very…
Always easy to deal with and very prompt delivery.
3 October 2023
Unprompted review
Reply from 1st Direct Pools
Great to hear your feedback. Thank you so much
Very efficient service.
4 October 2023
Unprompted review
Reply from 1st Direct Pools
Thank you for your feedback, that is great to hear. Many thanks, Customer Services
Fantastic company!
Great range of products for any pool owner. Very good prices, fast service.
19 September 2023
Unprompted review
Reply from 1st Direct Pools
We really appreciate your feed back. Great to hear you are pleased with our products, prices and delivery service. Thank you
As a pool professional for 10+ years
As a pool professional for 10+ years, I can recommend 1st Direct/Wholesale Pools from my own personal experience.
21 September 2023
Unprompted review
Reply from 1st Direct Pools
Thank you for such great feedback. It is good to know you are happy with our service and products. Customer Services
Very helpful when asked for…
Very helpful when asked for information. Very fast delivery on all order and very competitive prices. many thanks Steve
20 September 2023
Unprompted review
Reply from 1st Direct Pools
We are so pleased to hear such great feedback. This is much appreciated. Customer Services
Exceptional service
Exceptional service! I ordered a pump at 10:30 Fri, it arrived a little over 12 hours later.
5 August 2023
Unprompted review
Reply from 1st Direct Pools
We are so pleased you are happy with the service provided and thank you for taking the time to leave feedback. We hope to be of assistance again. Many thanks, Customer Services
Brilliant service on warranty claim
My new Lacron filter developed a fault
Corinna was responsive and helpful from the start. She guided me through the process for warranty and swiftly answered my questions. A replacement was provided within less than a week. Brilliant service.
22 June 2023
Unprompted review
Reply from 1st Direct Pools
Thank you for leaving feedback on your recent experience with us. So please you are happy with how things have been resolved. Customer Services
Commendation for Phil and sales / customer service team overall!
Phil was great over the phone and really help us out to make sure we ordering the right fittings and pipes for a job we are doing. He was very patient and takes his job very seriously. He made sure to keep us reassured and helped us find exactly what we were looking for he is so great at customer service that other companies should look at him as an example on how to deal with calls.
9 June 2023
Unprompted review
Reply from 1st Direct Pools
Thank you for leaving feedback on your recent experience with us. So pleased we could be of assistance. Customer Services
Phil was unbelievably helpful
Phil was unbelievably helpful, patient and detailed.
30 March 2023
Unprompted review
Reply from 1st Direct Pools
Thank you for leaving feedback on Phil from our sales team at 1st Direct Pools. It's great to know you are happy with the service we offer.
Thank you again, Customer Services
excellent service and extremely quick…
excellent service and extremely quick on delivery.would certainly use 1st Direct Pools again.many thanks to Phil for the help in the order.
20 March 2023
Unprompted review
Reply from 1st Direct Pools
Thank you for the feedback on your recent purchase. It is so good to hear you were happy with the service received, I will pass this onto Phil.
Thank you again, Customer Services
Good price and prompt delivery
26 January 2023
Unprompted review
Reply from 1st Direct Pools
Your feedback is much appreciated. Many thanks, Customer Services
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