slumbar.co.uk Reviews 

435
•
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

The pillow I ordered was too firm, and since they advertise a 60 night trial and hassle free returns i thought returning the product would be easy and simple. However, I have emailed them 3 times sin... See more

Company replied

Rated 5 out of 5 stars

Good buying experience, easy to place my order and kept upto date with shipping and delivery. Product (memory foam pillow) has been a game changer, finally waking up on a morning without the stiff nec... See more

Rated 5 out of 5 stars

Speedy delivery after order. The knee pillow is amazing; it fits perfectly and stays in place well. After a few nights I have noticed less hip discomfort upon waking, and a quicker transition from fra... See more

Rated 5 out of 5 stars

I’ve been using the knee pad for a couple of months now and I’ve just realised I’ve been getting a much better continuous nights sleep, waking up far far less times,I don’t know if it’s coincidence or... See more

Company details

  1. Online Marketplace
  2. also in
  3. Bedding Store
  4. Fitness and Nutrition Service

Written by the company

It so hard to make the wood from the Trees when it comes to finding products that will make a genuine difference to the quality of your life. As Back Pain sufferers ourselves we’ve tried pretty much every contraption on the market. You can rest assured that we only put the Slumbar brand on products that have truly made a difference to our lives and others.


Contact info

4.2

Great

TrustScore 4 out of 5

435 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(435)

20 reviews in the last 12 months

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Rated 1 out of 5 stars

The pillow I ordered was too firm

The pillow I ordered was too firm, and since they advertise a 60 night trial and hassle free returns i thought returning the product would be easy and simple. However, I have emailed them 3 times since they do not have a returns portal on the website which they say they do on the site and not had a response. i purchased through Klarna so I am in the midst of trying to handle the return through them but as yet the company have not interacted with Klarna either.
In response to Slumbar - I have not blocked your emails, i just double checked nor are they going to spam. You have successfully sent me other emails. check you are using the correct email address plus my emails to you have my phone number included so you can call me. If the emails are bouncing back you should get an error code in the bounce back message and your IT person should be able to fix it your end.

16 October 2026
slumbar.co.uk logo

Reply from slumbar.co.uk

Hi Fiona,

I think there is a problem with your email, because when ever we responded we got a bounce back email saying that you have blocked it. We have tried multiple times to send you a returns label, but they just bounce back. do you have an alternative email we can send it to?

Rated 1 out of 5 stars

Product not received, email not responded to.

I ordered a knee pillow which did not arrive after a few weeks. I emailed the company 2 weeks ago and have not had a reply. Note the company sends emails out under the business name Coles Brothers which is confusing as not the same name as the website.
No phone number to contact in a different way.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

No response to my emails to return items

I ordered two of these knee pillows, and although my son wants to keep his one, I have not found the one I ordered for myself useful so I wanted to send back under their 90 day payment terms. There is no phone number to contact them and I have sent three emails to them with no response. Their website says my email is wrong, so I can't email them, although they are sending emails to me using the same email! Very unyhappy.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service product choice

Great service product choice. Love the ethos. Love my new cushion. Please provide the option to receive less communication as have unsubscribed as a bit intense.

8 May 2026
Rated 5 out of 5 stars

I’ve been using the knee pad for a…

I’ve been using the knee pad for a couple of months now and I’ve just realised I’ve been getting a much better continuous nights sleep, waking up far far less times,I don’t know if it’s coincidence or not but I’ve no other explanation than the knee pad has made a great difference. Just bought one for my wife now.

1 May 2026
Rated 1 out of 5 stars

Terrible service

Terrible service, item not suitable so returned as new. Still have not received a refund would never buy from this company again.

3 February 2026
slumbar.co.uk logo

Reply from slumbar.co.uk

Thank you for your review and im sorry to hear you weren't pleased with your purchase, if you had let us know you were unhappy with something we would have done our upmost to resolve it for you. you order has been refunded in full to the card that was used to purchase

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