The pillow I ordered was too firm, and since they advertise a 60 night trial and hassle free returns i thought returning the product would be easy and simple. However, I have emailed them 3 times sin... See more
Company replied
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The pillow I ordered was too firm, and since they advertise a 60 night trial and hassle free returns i thought returning the product would be easy and simple. However, I have emailed them 3 times sin... See more
Company replied
Good buying experience, easy to place my order and kept upto date with shipping and delivery. Product (memory foam pillow) has been a game changer, finally waking up on a morning without the stiff nec... See more
Speedy delivery after order. The knee pillow is amazing; it fits perfectly and stays in place well. After a few nights I have noticed less hip discomfort upon waking, and a quicker transition from fra... See more
I’ve been using the knee pad for a couple of months now and I’ve just realised I’ve been getting a much better continuous nights sleep, waking up far far less times,I don’t know if it’s coincidence or... See more
It so hard to make the wood from the Trees when it comes to finding products that will make a genuine difference to the quality of your life. As Back Pain sufferers ourselves we’ve tried pretty much every contraption on the market. You can rest assured that we only put the Slumbar brand on products that have truly made a difference to our lives and others.
67 crewe road, haslington, Haslington, Haslington, cw1 5qx, CREWE, United Kingdom
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Replied to 50% of negative reviews
Typically replies within 24 hours
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The pillow I ordered was too firm, and since they advertise a 60 night trial and hassle free returns i thought returning the product would be easy and simple. However, I have emailed them 3 times since they do not have a returns portal on the website which they say they do on the site and not had a response. i purchased through Klarna so I am in the midst of trying to handle the return through them but as yet the company have not interacted with Klarna either.
In response to Slumbar - I have not blocked your emails, i just double checked nor are they going to spam. You have successfully sent me other emails. check you are using the correct email address plus my emails to you have my phone number included so you can call me. If the emails are bouncing back you should get an error code in the bounce back message and your IT person should be able to fix it your end.

Reply from slumbar.co.uk
I ordered a knee pillow which did not arrive after a few weeks. I emailed the company 2 weeks ago and have not had a reply. Note the company sends emails out under the business name Coles Brothers which is confusing as not the same name as the website.
No phone number to contact in a different way.
Easy to order and delivered quickly. Pillow very comfortable and well made
I ordered two of these knee pillows, and although my son wants to keep his one, I have not found the one I ordered for myself useful so I wanted to send back under their 90 day payment terms. There is no phone number to contact them and I have sent three emails to them with no response. Their website says my email is wrong, so I can't email them, although they are sending emails to me using the same email! Very unyhappy.
My sleep has improved a lot since using the knee pillow also pain is not as bad
Lovely pillow, just the right height. I didn't give 5 stars as I find it a bit hard. I am hoping it softens with time?
Shipped super fast, pillow works just as advertised, helping my lower back pain.
Good experience. Speedy delivery and a knee pillow that is comfortable and stays in place. I sleep well with it.
Excellent service. Arrived very quickly. Using the pillow has really helped my problem.
Great service product choice. Love the ethos. Love my new cushion. Please provide the option to receive less communication as have unsubscribed as a bit intense.
Good company but sadly I didn't find the product comfortable to use at night
I’ve been using the knee pad for a couple of months now and I’ve just realised I’ve been getting a much better continuous nights sleep, waking up far far less times,I don’t know if it’s coincidence or not but I’ve no other explanation than the knee pad has made a great difference. Just bought one for my wife now.
The order was processed same day and came courtesy of Royal Mail next day rather than a courier which was great. The packaging was very good - no enormous box and easy to recycle.
Terrible service, item not suitable so returned as new. Still have not received a refund would never buy from this company again.

Reply from slumbar.co.uk
Slumber pillow been so well used for so long (a hip and two knee replacements) it needed a new cover! Fast delivery thanks
You replied to me and sorted my queries. The product arrived faster than I expected. Thank you
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