1st Class Medical Reviews 172

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and extensive product knowledge, making the purchasing process smooth and stress-free. Many people highlight the excellent customer service, appreciating the personalized approach and clear explanations provided by representatives who genuinely care about their needs. However, some people were dissatisfied with the product and service, citing issues with product reliability, such as units malfunctioning shortly after purchase or batteries not performing as advertised. There were also concerns about pricing discrepancies and unexpected additional costs for accessories or repairs, with some customers feeling that the company prioritized technicalities over providing functional medical equipment.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their knowledge, helpfulness, and... See more

Product

Consumers find product to be ambiguous, with some praising the knowledge of staff in helping them select... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness, patience,... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the helpfulness and knowledge of... See more

Price

Reviewers mention ambiguous feedback about price. Some customers found good value, with agents helping them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 2 days of research into portable oxygen devices, the conclusion was nothing on Amazon gave me all the features I was looking for. Then internet searches revealed only a handful of devices that... See more

Rated 5 out of 5 stars

Josh was my original contact his expertise concerning these concentrators stopped me from making a vary bad choice . The female agent that actually took my order was great…. She helped me get a grea... See more

Rated 5 out of 5 stars

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered... See more

Rated 5 out of 5 stars

Brett Carlson was very helpful. I just need oxygen at night and need something portable because I dog sit at other peoples houses and occasionally travel. My concentrator is too big and heavy to use... See more


Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Equipment Manufacturer
  4. Medical Supply Store

Information provided by various external sources

1st Class Medical is the world's largest distributor of portable oxygen concentrators! We are an authorized dealer for every major manufacturer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172 reviews

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Rated 5 out of 5 stars

Hannah Godlove went above and beyond to…

Hannah Godlove went above and beyond to make sure I had every one of my many many questions answered. She made sure I understood the product I was purchasing and made sure my purchase went smooth. I got a great price, a great product, and phenomenal customer service which is becoming rare these days. I will definitely call her if/when the need arises.

20 June 2023
Unprompted review
Rated 5 out of 5 stars

Awesome!

Sebastian Stoicescu was very cordial, helpful, and transparent with reference to my purchase of the Arya Max portable oxygen concentrator. It certainly is a blessing to me and makes my life much easier. Thank you, Sebastian, for all of your support!

7 June 2023
Unprompted review
Rated 5 out of 5 stars

Rick Masterson

Rick Masterson, was very friendly and helpful. He answered all of our questions quickly and provided additional information to help us make our decision.

Kindly,
Dale and Sandy Lucero
Highlands Ranch, CO

17 June 2023
Unprompted review
Rated 5 out of 5 stars

Dave Walter made my experience Great…

Dave Walter made my experience Great for my 83 year old dad. He worked with me to get my dad a top of the line portable oxygen concentrator with the newest technology and the best battery life for a reasonable price! God bless him and this company!

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Colin was amazing

Colin was amazing. He went above and beyond to help me get an oxygen tank in my home in a matter of days for someone who has trouble breathing. I really appreciate his kindness that he showed, and the way he followed through and made this purchase easy! He is super friendly, and his customer cell service skills are outstanding. Thank thank you again for all your help. I can’t be more thankful and relieved. Shannon Robinson.

13 June 2023
Unprompted review
Rated 4 out of 5 stars

Michael Bentajado was helpful in…

Michael Bentajado was helpful in multiple accepts; looked for the best portability, best cost effectiveness, getting all medical information from MD. Prompt on sending what was needed per my request. Thanks Michael.

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Jake was very helpful in helping me to…

Jake was very helpful in helping me to purchase the right portable oxygen machine for me, if he didn’t have the answer to my question he put me on hold to find the correct answer instead of just giving his opinion or best guess. I appreciate the time and effort Jake put into me needs, thank you Jake.

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Gia was very helpful from start to…

Gia was very helpful from start to finish and even provided additional insight after the sale. She was very knowledgeable and explained everything to me in great detail. I never felt pressure from Gia however her winning way made it easy for me to move forward with my purchase.

Lesley Hayes

7 June 2023
Unprompted review
Rated 5 out of 5 stars

Mikey M

Mikey M. responded to my urgent request in a most professional and speedy manner - something of the outmost importance when you are dealing with oxygen concentrators!
S. Brodkin
San Diego, CA

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Respiratory Specialist Nathaniel…

Respiratory Specialist Nathaniel Johnson Provided clear and excellent advice in helping me choose my new personal use oxygen concentrator. Answered all of my questions clearly and openly that helped me make my final decision And I'm very happy with the choice I made. He had knowledge and a good command the subject at hand and he was very good at identifying my options. Thank you!

12 June 2023
Unprompted review
Rated 5 out of 5 stars

Collin Grimes was so helpful

Collin Grimes was so helpful! My husband needs hi flow oxygen and Collin explained the options available and which one would be best for us. Collin was courteous and knowledgeable. It was a pleasure working with him.

11 June 2023
Unprompted review
Rated 4 out of 5 stars

Scott H

Scott H. Sweeney was great - very helpful with answering my questions. His great customer service, and knowledge of were very helpful. I can't give you a reivew of the product at this time because we just order should be in this week but Scott I give a thumbs up for.

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Malcolm Roger’s assistance and knowledge

Malcolm Roger’s assistance and knowledge of his product assisted me and my in-laws in choosing the Arya oxygen concentrator for my mother in law. After Malcolm explained the machine and all its accessories he answered all our follow up questions, including what to do if there are ever any issues, during multiple phone calls. He was professional, kind, courteous and very knowledgeable. We are very happy Malcolm answered my original phone call and are looking forward to receiving the Arya. Thank you Malcolm!

7 June 2023
Unprompted review
Rated 5 out of 5 stars

I am very pleased with my experience of…

I am very pleased with my experience of purchasing a portable Arya oxygen concentrator. Josh Simpson , the respiratory specialist that i dealt with was very knowledgeable and explained all of my questions. Josh was also very pleasant and patient with me. I would recommend this company and Josh to anyone needing a good portable oxygen concentrator.

5 June 2023
Unprompted review

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