1st Class Medical Reviews 176

The professional way everything was handled by colin.

Do not do business with this company. They are not reputable. We purchased a $2100 refurbished machine needed for my 10 year old grandson who couldn’t leave the hospital without one. He is on oxygen full time. Within 2 months it malfunctioned and it cost another $850 to exchange it for another machine, 8 days later. He couldn’t go to school or play outside while waiting for a replacement. I was reassured that after the company checked out the defective machine it would most likely be replaced and the $850 would be returned. Nope- they determined it was our fault and all but $200 of that money was lost. The machines thus company sells are very expensive and totally not reliable, and customer service was a complete disappointment. Don’t let this happen to you.

Good straight forward information. No hard sale. Will was fantastic. Five stars!

Rachael was a great help, Customer service was excellent, I was able to use my Care Credit and get a good high quality unit ,

Emily Brinkman did a great job explaining the need for a new machine and then about the new machine (AryaQ) and it's cost.

I paid $2,340 on Sunday October 6, 2024 for a refurbished Arya Go with a 16 cell battery and was told by the representative at the time, Jake, that I would have a 3 year extended warranty included with my purchase for this price. Other agents have told me that I only have a one year warranty since my concentrator is refurbished. Either the other agents are lying or Jake is lying. Either way, I feel cheated and scammed. On May 22, 2024 Jake confirmed over the phone that my machine has a 3 year warranty and said he could send me an invoice confirming the 3 year warranty. I have never received the invoice and has since been ignored in my email communications to Jake with the general customer support email CCed. This company was quick to reach out to me even on a Sunday when I placed my order but now that I have an issue with them, it's crickets.

Tech was very knowledgeable and polite was a great process

Cameron was extremely helpful and pleasant!!

Chris Cason was a great help in helping me to solve my oxygen needs. I’m really happy about the new machine arriving soon 😊

When I talked to Curtis, he understood what I needed. He presented different options to me. He called my Pulmonologist to confirm that I need oxygen. The concentrator arrived today. I will use this one for my daytime O2 needs and my older one nightly for my CPAP.

Emily was very patient and answered the million questions I had. 😊

Very informative! Keaton Took his time and explained it very well

Will helped me understand about portable oxygen.

He helped me decide which unit would be the best for our needs.

Will also helped getting the price more manageable for our circumstances.

Colin was very thorough and helpful!

Colin presented cost savings and benefits which were most appealing.

First Class Medical is a First Class company. They're representative,Collin Rimes responded professionally to my many questions as we compared various models of portable oxygen concentrators. Response time was good from my initial request until Collins call back. They were also able to help me with other products ( regulator for bottles of oxygen, excellent soft cannulas, backpack for my new machine and new cart for my tall bottle of oxygen)
I live in a very small Village in rural Wisconsin. My home is located in an area that often gets storms or power surges that cause the electricity to go out leaving folks like me totally vulnerable. It is literally a matter of life and death that I have a large dependable supply of oxygen available 24/7. Collin is helping me put together a life saving package upon which I can depend. I am a 27 minute ambulance ride from the nearest rescue facility(hospital ER). First class Medical is an answered prayer! I feel safer and will have less anxiety knowing that I have everything I need.

Great service from Brett. He answered all of my questions and gave me even more information that I didn't think of. I feel like I got the best deal possible and I would do business with you if I ever needed it.

Justin was amazingly helpful and extremely pleasant to work with.

Josh was very knowledgeable and gave us a great deal on our oxygen concentrator. He was very friendly and helpful. I highly recommend this company and Josh.

Still have not received a receipt & specifications for a Unit purchased on April 24, 2025??

The gentleman was very clear and simple in his explanation and detail of the product.