1st-Line Equipment Reviews 1,289

I ordered the Lelit Mara X on a Wednesday evening and the machine was delivered on Friday of that same week. I was very impressed with the packaging on the machine. While the machine was packaged unlike any other package I have received (in a good way), one of the nuts on the boiler came loose during shipping. So, when the machine was turned on, steam was coming out of the top. I was able to get on the phone with Jim and he walked me through how to resolve the issue!

Great espresso and great customer service!

They are very reliable and send out all my orders quickly.

Everything outstanding, as usual.

Site was very helpful. Easy guide to order parts needed for my espresso machine.. Shipping was fast to Hawaii..

Bought a “used” Ascaso for my son. As part of research and reassurance I called customer support- she was great. Knowledgeable about the product and options as well as reassuring about the “sale” item. Arrived quickly. Very pleased

Coffee beans arrived quickly, best beans ever !

1st Line maintains stock of parts needed to keep my Acaso espresso coffee machine in operation. Fast and smooth procedure, got my order delivered quickly.

Your video correctly diagnosed my problem and showed me what parts I needed and how to fix it. Mission accomplished! Thank you for a job well done.

Good vendor.

Ordering 1st-Line Equipment was actually pretty good. Delivery was fast enough and the service was of high quality. There were no problems with my coffee machine and I doubt that they will appear. Everything was just great! Keep working just as well))

I was very glad to see the information about my filter on 1st-Line's video. I received my filter quickly and was easily able to install it.

Excellent coffee beans! Great customer service. My go to for any coffee related products.

Great parts selection, great prices and fast shipping.

My orders arrived quickly, and I had an easy time placing it. My only concern is that their customer service took a long time to respond other than that I had a decent experience with them.

Fast, free shipping and well packed. Machine arrived safe and sound.

The La pavoni arrived in excellent shape and on time. Bought some Illy beans from the local grocery store to help dial in the grind and dose. It took almost the whole thing to do that. Then went to a local roaster and dialed in a grind. Adjusted the dose and now getting a decent espresso after a 20 minute warm-up. Still having some channelling issues but the final product is drinkable. No "god shot" as of yet but nice. Looks like the machine will be fun and I'll get there eventually.
Some things though:
The drip tray is plastic and really cheap use a bowl or cup to collect the residue.
Make sure you release the false pressure prior to the pull, use this to warm the cup.
The group head gets very hot after two espresso, so you are limited on consecutive drinks IMHO.
Drink the espresso and turn on the steam wand prior to removing the spent portofilter. Have not had the "sneeze".

I really can’t recommend 1st-line highly enough. They are absolute experts about every aspect of the machines they sell, down to the smallest wiring detail, part, and interface. Their professionalism, dedication to customer experience & satisfaction, and customer service are absolutely top tier. When I had an issue with a product from another merchant, Jim and his crew graciously helped me figure it out every step of the way and really showed the depth of their expertise. Don’t bother with anyone else, these folks are the best around.