I ordered a Rancilio Silvia last Friday morning and had it sitting on my porch Monday afternoon. My previous R Silvia (purchased from 1st line 18 years earlier) had finally perished after consistent... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
1st-Line refused to honor their commitment to price match as per advertisement on their site. Their reply, after flatly refusing to match the price, and verbatim, is “Unfortunately, we have very limi... See more
Better than the rest, by a long margin. Feel free to shop around, and then buy from Jim. He is genuinely interested in making sure customers enjoy their purchase; not because of the money he makes... See more
Really fast shipping, nicely packed and a lot of information on the machine and grinder thru their website content and videos on youtube. I believe they even check every machine before shipping out.... See more
Company details
Information provided by various external sources
Largest selection of quality espresso machines and cappuccino makers, coffee grinders, cups and reviews for home, office and commercial use. Great prices. Over 67,000 satisfied customers!
Contact info
265 Willow Brook Rd, 07728, Freehold, NJ, United States
- 732-298-6268
- customerservice@1st-line.com
- www.1st-line.com
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My new espresso machine arrived fast
My new espresso machine arrived fast. Good quality and works well. Perfect while I'm doing my work from home job. Gotta visit your site again. Will surely recommend to my colleagues.
26 January 2021
Unprompted review
Good sales team and well informed
Good sales team and well informed. My new Lelit Bianca espresso machine works well. I hope that will please me for many years to come.
15 January 2021
Unprompted review
Good product if you've already perfect…
Good product if you've already perfect knowledge about what you're purchasing. However, product inquiries are pointless. Customer service untrained and incurious. And their reply to my review makes my point perfectly. Thank you.
12 January 2021
Reply from 1st-Line Equipment
Customer originally stated "Good product if you've already perfect knowledge about what you're purchasing. However, product inquiries are pointless. Customer service untrained and incurious."
It is always a good idea to be more specific and honest in your feedback. You had purchased a bottomless portafilter (included with a large 2 cup filter basket) for your La Pavoni lever espresso machine. You did not buy the machine from us. You placed a call into our call center inquiring about the manufacturer of the basket. As you are advised in the terms and conditions of our web site and agreement during the sales purchase, we do not provide any support on parts purchases and you were further advised over the phone that our supplier does not reveal who the manufacturer of the basket is.
Hence, your feedback is pointless because you were not completely honest with your generalization and insults about our customer service being untrained and incurious. Lastly, please let us know when you are capable and have the çomplete knowledge of handling phone inquiries on the fly of the 8,000 parts we stock. We may consider hiring you.
Additional reply... : ) Have a nice day!
Excellent Experience
1st-Line shipped my items quickly, they were exactly as described and were packed very well.
11 January 2021
I've only used my new machine for a few…
I've only used my new machine for a few espressos, but I'm quite happy so far. I used a La Pavoni machine for 10 years and I found the transition over to the Lelit machine fairly easy and straightforward.
7 January 2021
The only place in the US where I found…
The only place in the US where I found what I was looking for, fast shipping, good price.
5 January 2021
Very
Very
Excellent service. They answered all my questions, and gave me a call before shipping equipment that I preordered.
4 January 2021
Unprompted review
Great product
Appreciate the extra step they took to balance the portafilter handle.
Nice quality that massively upgraded my gear.
11 December 2020
Buy with confidence!
All items were carefully packed and shipped quickly. Could not be happier!
9 December 2020
Coffee beans order arrived ontime via…
Coffee beans order arrived ontime via usps. Cafe vergnano beans great crema & aroma without the bitterness.
9 December 2020
Excellent service
Excellent service. They answered all my questions, and gave me a call before shipping equipment that I preordered.
8 December 2020
Price match process was quickly…
Price match process was quickly accepted and shipping was processed and received very quickly. Very pleased. Thanks!
4 December 2020
Excellent service. No where else I could find the part I needed for my machine.
I needed a group gasket for my Bezzera espresso machine and could not find it locally. Other websites either was hard to identify the part on the online catalog, did not have it or would not ship to Puerto Rico. 1st-Line Equipment had an easy to navigate website and fast service. Will recommend.
3 December 2020
Too many steps required
Too many steps required. Prefer speaking with a live person anyway.
2 December 2020
A whole new coffee experiance
A whole new coffee experiance. Love it
25 November 2020
Unprompted review
Best coffee!
13 November 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.