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1st Choice Garage Doors have been established since 1989 as the leading garage door company in Kent and the South East. Based at Wrotham Heath, next to the M26, between Maidstone and Sevenoaks, we are perfectly positioned to provide a quick new garage door installation and repair service across the South East From small replacement budget garage doors and highly popular roller shutter designs to the ultimate in bespoke automated garage doors, we provide a comprehensive range of choices and offer a personalised service full of practical and honest advice.
The Barns, TN15 7SE, Wrotham Heath, United Kingdom
3.0
6 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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That James dude came at my door too harras me and told me to go back where I came from. People like me keep his benefits flowing. Don't forget that before you're being racist mate!
Reply from 1st Choice Garage Doors
We don't employ anyone by the name of James so find this review to be false
This is a review for the company at Mirfield near Huddersfield. Great service, great product and the lads who installed it were excellent, courteous , friendly, worked hard and never stopped.
If anyone is in need of a garage door, I would recommend 1st Choice Garage Doors at Mirfield 100% without hesitation.
Excellent communication. Good price quoted. Arrived when expected to carry out the work. Invoiced sent the same day and it was for the amount I expected it to be. Team carrying out the repair were speedy, helpful and friendly. Door was not just fixed but was also given a service check/MOT. I asked for advice to avoid this happening again and that information was provided.
Unprofessional. Breached Our Contract. Don't waste your time!
Reply from 1st Choice Garage Doors
Thank you for your review.
We were unable to accommodate your demands to change the installation date at short notice so we agreed to refund you in full which was done and accepted by you.
I find it interesting that you decide to post this review 6 weeks after we reimbursed you?
It is also intriguing that 23 of your 27 TrustPilot reviews are 1* - I don't think we need say much more.
This company was chosen by the foreman who was controlling the build of my new garage.
The installers had previously visited the site to asess the acess with their vehicle. On the scheduled day, a week or so later after their initial asessment, they cancelled as they said they couldn`t get their van down the gravelled track. They rescheduled a week later with a smaller vehicle.
Within that morning of install, between the both of them. They had broken my CCTV camera inside the garage. On leaving my driveway, they managed to get their smaller van stuck between my drive and the gravelled lane. To aid their recovery, they actually removed paving slabs from my footpath and used them under the vehicle to get traction so they could get out. They then threw the slabs onto my driveway, broken, instead of placing them back. They drove off leaving the driveway covered in soil and gravel.
Lastly they left their lunch of crisp packets etc, cigarette packets and used cigarettes infront of the drive on the gravelled lane which is, and sign postsed as a private communial lane within a conservation area. Definately not my 1st choice in future. I just hope their work on the garage door is better than their ethics. Time will tell.
Reply from 1st Choice Garage Doors
Thank you for leaving your feedback. We find the content a little harsh considering the difficulty with access available.
Following the installation a complaint was made about litter which we apologised for immediately and this was accepted by return. We certainly have not been made aware of any damage.
We have over 2000 customer reviews which are available to see on our website. Our current ratings are incredibly positive with 88% of customers leaving us a score of 4 or over out of 5!
I guess we cannot get it right all the time but I would like to apologise again for our seemingly unprofessional antics on this occasion.
Great company. Quote, survey, communications, delivery and installation all good.
No mess left behind from the old door.
Fast response to sort out minor snag and after 6 months of perfect garage door operation. I've got to say I'm 100% happy.
Bought a CarTeck sectional door with belt driven operator. Really quiet. Really happy.
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