PetMeds Reviews 

Gwen helped me and resolved all my issues in an efficient and friendly way! I also appreciate that the recorded message said that the wait time would be over 10 minutes, because it was nearly half an hour. That’s actually why I didn’t rate the experience 5 stars.

Thoughtful and thorough customer service representative.

Iris was very helpful resolving a problem with one of my dog's prescriptions.

Diane was awesome! She took my order,helped me get acoupon ! She cares about her customer. Extremely nice!

Customer Care Associate resolved my auto ship order quickly, and kindly.

Iris was wonderful - from the start of her answering the call I felt welcome and like she was going to be able to handle what I needed. She was competent and handled my situation immediately :)

Very happy to talk to a human! She helped me immensely when the AI did not have the most current info on my order. The representative was very polite, and checked on my order and I got the current status of my order. That you so much to this nice woman!! Rayan Braithwait

The person talking was very passionate, sympathetic and compassionate. She addressed my concerns with great care and promptness. Much appreciated!

The automated system was incredibly frustrating. When I finally reached a person, even though I needed a call back due to the volume of calls being answered, the agent was extremely efficient and helpful. The automated system needs some improvement.

Very helpful! Always do what I need.

The agent I spoke to (sorry I don't remember her name) was amazing. She explained there was an error with the system and she would be glad to help me reorder the items. She ensured all items were reordered and the auto ships were setup. She also tracked down a missing prescription I mailed in as only 1 of the script was received but I sent in 3, for my 3 dogs, in the same envelope. She was very polite and courteous. You should value such an amazing employee.

Oh gosh, please forgive me..I forgot the fellows name that assisted me today? He was awesome! Easy to understand, helped me with my order, added an extra coupon code for me and helped complete my transaction via the phone. So appreciative of his customer service especially so late in the day. Thank you so much! I really appreciate your service😊

Customer service rep was friendly - knowledgeable- and efficient. All good…

A very pleasant helpful person I spoke with.

Helpful sales rep

I believe I spoke with your representative Susie (sp) and I have to tell you that she is beyond wonderful. She went way above and beyond to help me out through three tricky parts of my order. She even went as far as to call me back an hour or two later to personally tell me that my order was shipped and will be arriving before my medication runs out. I wasn't expecting it for a week and I have it in two days is insanity and couldn't be more appreciated. I truly have to say that if customer service was like this everywhere, this part of life would be infinitely more tolerable.

I have been a customer for a few years and have gotten flea medication in a reasonable amount of time. I had an issue with the last order. I ordered on Sunday and although my vet didn't approve the prescription until Tuesday, as of Thursday, I didn't get a shipment confirmation. I called 1800petmeds and they said the approval that was faxed over was cutoff and therefore caused the delay. Instead of contacting. the vet and fixing it on Tuesday, my order just went into a pile until I pushed. Then customer service said it would take 3-5 days for shipping and said if I'm paying that much, it should not take 3-5 days after I ordered and I was charged 4 days ago.

I'm so happy that PetMeds takes such good care of my Fur Babies. Your reps are always so kind and a joy to speak with. My Girl's meds always arrive in a timely manner. Thank you for all that you do for us :o)

Precious solved the issue with an order with the utmost professionalism and kindness. She is why you still have me as a customer!!!