PetMeds Reviews 

Service rep was friendly and courteous. Addressed my concerns promptly and was able to quickly assist me.

I tried to chat and that didn't work so I called. My question was answered right away and it was very easy. I had to wait a while but it was worth it.

I spoke to a few less than helpful Customers service team members and had to call three different times before my order was ever sent to my vet to be approved. I have no idea what that was about because usually my experience with petmeds and all your representatives is fast and easy with helpful employees. So while overall I would rate this experience with two stars the only reason I am rating it as a 4 star experience is because of one individual employee named Summer in the pharmacy department. If I could rate her individually I would give her 5 stars. She was incredibly helpful and kind while helping me solve one of the few problems with my order. Even going out of her way to give me a call back to let me know my order would be approved and shipped. If you ask me she should get a raise.

The people at 1800 Pet Meds REALLY care about their customers and their pets. I have to call pretty frequently (because of the type of medication my pet needs) and I’m always met with the most helpful, courteous, and friendly representatives. I wish i could remember the name of the agent who helped me but she foresaw my needs before i even had a chance to say them! And in less than 10 minutes, my issue was resolved. She closed the conversation by saying how much she loves her job, and boy did it show. I’m SO grateful to her and the entire team at Pet Meds!

I spoke with Iris and she was very helpful and also a pleasure to talk with during the entire process of assisting me. Iris helped with resetting my dog’s medication on auto shipping with total understanding making the process very easy for me. Thank you Iris for your help and pleasant personality.

The customer service was SO friendly and helpful.

Customer service rep was so friendly and polite. Quickly was able to assist me and also found a coupon to apply to my order that saved me approximately $20. I am very happy with Pet Meds and their customer service is 5 star! Appreciate having quick availability to a live person too!

The representatives are great. Very patient & helping customers

Our vet prescribed RX food but only provided one case and has no more in stock. We will run out of food on Thursday. Customer Service Team helped expedite shipping, so we will receive order on Tuesday. It was such a great experience I will definitely shop here again for future orders. Thank you for really turning my day around!

Representative took the time to recreate the order that had been cancelled by Pet Meds for an unexplainable reason.
She secured the discount that had been applied to the original order by working with her supervisor.

Customer service fast...efficient...and very friendly

A live human confirmed my online payment method update the day after I had to resort to the online process after regular hours. The rep also reinstituted Autoship for the new card.

I am, however, disappointed that a live human no longer answers the phone 24 hours a day.

Very professional and knowledgeable. Took very good care of me. She was very helpful.

Lucy was one of the best customer service agents I’ve ever dealt with. She was worth the long wait over the phone. She was helpful, attentive, friendly, and considerate. It’s people like her that keep me as a PetMeds customer.

Mason was such a pleasure to talk to !...he went above and beyond for me !...Will continue to do business with him personally !...Id give 10 stars if I could !!!!

Love was so sweet. We had a nice visit

The person I talked with helped me with special discounts and walked me through the procedures for using mail-in prescriptions. She was very helpful and kind!