1-800-Flowers.com Reviews 

My daughter bought me Flowers that were delivered on 4/20/2026 , I don't know where 1-800flowers flew these dead flowers from but the quality was beyond terrible by 4/21/2026 the roses were really soft, as if they had frozen and un-thrawed, the Sunflower stems were mushy and the Sunflower itself was dead the purple flowers were dead as well . I also got 2 dozen roses from Publix that are still looking fresh and those roses was buy one get one free, 1 800 Flowers need to call Publix and ask who Their Vendors are because they are Charging for Garbage.

My son ordered a corsage for prom and had it scheduled for the day before. When we didn't receive it we looked up the order and it said confirmed. When I called customer service they said they didn't have the item and could give us another one but it would take 2-3 days. Now we are left scrambling to find one so his prom date isn't disappointed.

If I could leave 0 starts I would TOU GET NOTHING CLOSE TO WHAT YOU ORDER OR WHAG THE PICTURES LOOK LIKE
YOU WILL VERY DISAPPOINTED , I tried emailing twice with NO response .

I do not even want to give them a star. They deserve NOTHING...I ordered a floral arrangement for a colleague who passed away..I received an email and text message that it was delivered...I get to the Funeral and there was NO arrangement. I confirmed with the Funeral Home that nothing was delivered. 1800 flowers apologized and offered to deliver a floral arrangement to the family. Why would I accept and trust them to do that when they couldn't deliver my order in a timely manner. They offered a full refund which I deserved..

I sent flower to my mother-in-law after my father- in-law passed away last week. The arrangement was 80 flats and was absolutely disgusting. So small and looked half dead. So disappointed.

Got peonies from my husband on my birthday 20 peonies for 126$, tiny tiny size, came very dry half way dead looking! Extremely different from the picture! You can get nice peonies and same amount for 40$ very fresh with delivery 60$

This website is a disaster. They took my money but never delivered the flowers. Im let know Everyones not use this web site any more . Th customer service system consists of a virtual live assistant who doesn't resolve anything. Do not trust this website—it is pure garbage. Google should stop promoting this service.

I very rarely write reviews, and if I do, it is because I had exceptional service. But I feel compelled to write a review for the most terrible experience with 1-800-Flowers. I know that I put 1/5 stars, but if I could, it would be a 0/5.
My mother in laws brother passed away recently, and I wanted to send her flowers. I clicked on the Same Day Delivery list of flower options. I found the most perfect option, made sure that the delivery date was same day, then went ahead and purchased them. I even paid $2.99 extra to have them delivered same day. I opted in for text updates so I could follow along as the day went on, and when delivery happened. I didn't receive any texts. The next morning, I receive an email that they are out for delivery. That is when I chatted with a representative explaining that they were to be delivered the day prior. They just kept reiterating that they would be delivered between 9am and 8pm that day. (The day after they were supposed to be delivered). They initially offered the $2.99 back, but I reiterated that it wasn't about the money spent, it was about the fact it was supposed to be delivered the day PRIOR. Eventually after repeating myself, the rep offered to give me a full refund. I finally accepted, which in my mind, would mean I would get my money back and they would deliver the flowers as they were still out for delivery. A few hours later I tracked the flowers again to see if they were delivered and my order was cancelled. I reached out to ANOTHER rep to express my frustrations, and they said that since the order was refunded, that the flower delivery had to be cancelled. No where in the first conversation was I told that the order would be cancelled. All that to say, the communication is 100% lacking, as well as the process of delivery. I will never be ordering from 1-800-Flowers again.

I’m very disappointed with my recent order from 1‑800‑Flowers. I purchased the extra‑large bouquet that was advertised with five high‑quality balloons. Instead, I received a standard bouquet and one low‑quality balloon that looked like it came from a dollar store. The arrangement looked nothing like the photo online, and the downgrade was obvious. For the price I paid, this was unacceptable and felt misleading.

The flowers I ordered were not of good quality. I had used them before and was satisfied. When I called they sent a replacement. The replacement was acceptable. That is why the 3 stars - initially bad delivery but then they made good on it.

I kick myself for not looking at reviews! Almost $150 in flowers that never arrived and nobody to talk to. Horrible business that clearly no longer cares about reviews as it can’t get worse! Google should warn you and not accept as sponsored a business with such poor reputation!

ZERO stars!! Flowers never arrived and paid for same day service for a friend with cancer. 1-800 Kept pushing the time forward and would not discuss the order. Finally reached person who promised a full refund - NOPE! I knew it was shady when he refused to issue a confirmation number and said it would come in an email within 24-hours. NEVER RECEIVED! Charge is still on my CC.

Today is my anniversary with my partner. I placed an order for flowers two days ago and it was not delivered. They said an attempt was made which is a lie. The recipient was home all day. You can also like, I don’t know pick up a phone and call the recipient or the person who placed the order! Nothing. My order was refunded. I was offered a $15 credit for a future order. LOL Are you kidding, you can’t even complete my order on a non holiday!? Save your money and do not purchase with this company.

The flowers were cheap looking, not all were in great shape and there weren’t a lot of them. They look nothing like the photo that was promised. Even if I hadn’t worked for a florist in the past, I could tell that these look like the kind you pick up in the grocery store not the florist. wish I could show you the photos so you could see how different they were.

My daughter wanted to do something special for y birthday this year. Got her father involved in buying me some flowers. She placed the order on 3/16 to be delivered on 3/20. The day came and gone, email said delivered and I had no flowers. I have a porch camera and live in a nice area. the flowers were never delivered. They contacted the company and had them sent again, and again said it was delivered and I had no flowers. I finally got on the phone and spoke with customer service. The lady said she would contact the local florist that is fulfilling the order and find out what was going on before having a replacement sent. The next comes around and no call, no flowers again! So I call them again and at this point they were telling me that for a third time the flowers had been delivered and hadn't. That they, as the intermediary, could not contact the florist to find out where my flowers were going and would not give me the information to contact them either, so i demanded to speak to a supervisor! When she finally got on the phone, she said that the florist does not deliver to my address! How does that even compute?! Three times they said they were delivered and three times I hadnt recieved them. The supervisor also informed me that there were no other local companies! I live in the Capital Region! How are there no other companies to fulfill my order?! She ended up upgrading my bouquet and sending along a dozen chocolate covered strawberrries, but they came from CT, took 2 days to get here! Was promised 3/27 delivery and I didnt receive them until 3/28! A week and a half it took for me to get the flowers, and the bouquet was the saddest thing i ever saw. 4 roses, 3 carnations and "fluff" flowers! I made the best of the situation and added some of y own roses to the bouquet but I will never order from them or recommend them to anyone!

I ordered the Winter Wishes bouquet as a gift for a close friend, paying $75 before delivery fees. The product photos showed white mums, white roses, blue accent flowers, and fresh greenery — what actually arrived looked nothing like that. Instead, my friend received white carnations, a single pink rose that had been painted blue, dried-out evergreen branches, and burnt pinecones. The vase was the only thing that matched the listing. I was genuinely mortified when my friend sent me pictures of what showed up at her door.

I am extremely disappointed with 1-800-Flowers. I placed my order three days in advance for my mother’s birthday, thinking that would be more than enough time to ensure a smooth delivery. I was told the arrangement would be handled by a local florist, which gave me some reassurance—but that didn’t turn out to mean much.

The tracking stayed stuck on “confirmed” the entire day with no updates, leaving me completely in the dark. It’s incredibly stressful not knowing if something as important as a birthday delivery will even arrive on time.

On top of that, dealing with customer service only made things worse. I didn’t feel like I was getting clear answers or any real help, which added to the frustration.

Overall, this has been a very stressful and disappointing experience. I would not recommend ordering from this company—save yourself the trouble and take your business somewhere else.

I had a very disappointing experience with 1-800-Flowers. I was told that my order was delivered at 8:00 a.m., but when my wife returned home at 12:30 p.m., there were no flowers anywhere. There is only one entrance to the building, so there was no possibility of a missed delivery.

When I called, I was first routed to a virtual assistant that offered to resend the flowers, which was not acceptable. After speaking to a live agent, I was told the truth—the flowers were never delivered at all. So why were they marked as delivered in the first place?

To make matters worse, I was told they could not redeliver until March 31st, even though the next business day was March 30th. That is completely unacceptable. When a company makes a mistake like this, there should be urgency to correct it immediately.

My wife spent time looking for something that didn’t even exist, and the entire experience ruined the purpose of the gift. I requested a refund, and I would not trust this company for any important deliveries.

I placed an order with no real contact information. They charged me, but the business isn’t legitimate. Total waste of time and money.

I ordered flowers for a special birthday because I couldn't be there in person. The website indicated delivery could be made on the date I selected. I received a text message indicating the flowers had been shipped the day before the event. When I didn't receive a delivery text by mid-day, I checked the status online. The home page indicated on-time delivery was expected. However, when I opened the detailed tracking it was clear the flowers were still in the original shipping destination and would not be delivered until the next day. This left my loved one feeling very unloved on her special day. A conversation with 1-800-Flowers led to an offer of refund of my shipping charge and a credit for a future purchase. As if I would ever make the mistake of ordering from this organization again.