I had previously ordered labels for my handwoven items and could not find my records on the order ( I had ordered as a guest without establishing an account. I reached out and was helped to find the... See more
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PACKAGES DELIVERED MONTHS LATE Multiple times have i ordered tags through Wunderlable and on two seperate occasions have they lost my order and forget to ship it. Yet mirraculously once ive emailed... See more
Returning customer. Reordered a design saved in my profile. Easy to order, top quality eco cotton label, clear excellent print and fast shipping. What more is there to say. Will return again!!! Than... See more
they always do a great job for my labels … i did something different with this batch ! i really appreciate saintsnotsinners taking off ! ✨🎸😮💨😤🐕😇🙏🤯😁💫🏎️💐🎵👨✈️⚠️💨🌊♾️🌬️💍🛫🎬🚀🙏
Company details
Written by the company
Elevate Your Work with Custom Clothing Labels. Create Unique Labels in Just 5 Minutes. Add Your Logo, Text, and Symbols to Make Your Labels Truly Yours.
Contact info
Eichendorfstrasse 12a, 97072, Würzburg, Germany
- contact@wunderlabel.com
- wunderlabel.com
4.2
Great
6K reviews
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Deadlines were not met (days of delay)
Deadlines were not met (days of delay), there was no communication from the company, and my email went unanswered. A partial refund would seem appropriate.
1 August 2025
Reply from Wunderlabel
We sincerely apologize once again for the delay and lack of communication regarding your order.
We want to inform you that a partial refund has been processed, and your labels will be shipped out today via DHL.
Your DHL tracking number is: LE102426037DE
You can track your shipment at http://dhl.de/en/privatkunden/dhl-sendungsverfolgung.html?piececode=LE102426037DE
We appreciate your patience and understanding, and we’re taking steps to ensure a smoother experience in the future.
very bad customer service and very late arrival of my order
I ordered my labels and chose an express delivery which was planned for July 8.
On July 8, production hasn't started yet.
Although I tried to call several times, there was no answer for the french customer service, and the 1-800 doesn't work.
i also sent several emails and received no answer!
Finally I received my labels very late.
I'm very unhappy with the customer service and the very long delay!
22 July 2025
Reply from Wunderlabel
We sincerely apologize for the delay and the lack of response you experienced.
It’s completely unacceptable that production had not started by your delivery date, and we deeply regret the inconvenience this caused.
We are also very sorry for the unresponsive customer service — this does not reflect the level of support we aim to provide.
Your feedback has been shared with our management team, and we are taking steps to improve both our production and communication processes.
We truly appreciate your patience, and we hope to regain your trust in the future.
Great quality, long turnaround
A half year ago, this company was able to fulfill their orders in a timely manner. Not sure what has happened since then. The quality is great but the customer service is poor. They will leave you running in circles asking about an update on your order. I would start looking for alternatives.
22 July 2025
Unprompted review
Reply from Wunderlabel
Thank you for your honest review — and for recognizing the quality of our products.
We’re truly sorry that the turnaround time and communication have fallen short compared to your previous experience with us.
You’re right: we’ve recently faced internal delays and disruptions that have impacted both production and customer support, and we understand how frustrating it is to feel like you're chasing answers. That’s not the experience we want for anyone.
We’re actively working to reduce delays and improve our response times, and your feedback reinforces how urgent that work is.
If your order is still pending, please send us your order number so we can assist you directly.
We sincerely hope to earn back your trust and provide the level of service you expect.
The website was pretty easy to use and…
The website was pretty easy to use and the labels are really good quality, exactly what I was hoping for. Only issue I had was delivery, estimated for the 7th when I placed the order, but wasn't actually dispatched until a week later and it was never updated.
16 July 2025
Wunderlabel has become EXTREMELY…
Wunderlabel has become EXTREMELY unreliable...ZERO customer service and NO information on orders. I would email requests for information on very late orders...and get the same useless Non-information continuously. The 800 number to customer service is Worthless...it simply cuts you off...and I tried to call daily for weeks! I will NOT be using them again!
16 July 2025
Unprompted review
Reply from Wunderlabel
We’re truly sorry to hear about your experience and deeply regret the frustration caused.
We understand how important communication and reliable service are — and we sincerely apologize for falling short of expectations.
Your feedback is being taken seriously, and we are actively working to improve our customer service response times and order tracking transparency.
While we regret that we’ve lost your trust this time, we truly hope you’ll give us another chance to show we can do better.
Thank you for sharing your honest review.
Personalized attention
Love the labels and how easy it was to design my own. Customer service was excellent is responding to my shipping problem.
16 June 2025
I ordered labels on June 19 and it is…
I ordered labels on June 19 and it is now July 10. I was supposed to be getting them today. I can’t get through to Customer Service to even talk to a person about it. Where is my order? Definitely beware of this company. It’s so disappointing because I’ve ordered from them in the past many times. I don’t know what happened to this company but the one star reviews I’ve seen are true. I’m about ready to ask for a refund.
10 July 2025
Unprompted review
Reply from Wunderlabel
We sincerely apologize for the delay in your order and the frustration caused by not being able to reach our customer service team.
You are absolutely right to be disappointed — especially as a returning customer who has placed multiple orders with us in the past.
Your order, placed on June 19, should have arrived by July 10, and we deeply regret that this deadline was missed without clear communication.
We are currently experiencing production and service delays, but this does not excuse the lack of updates.
Please send us your order number at your earliest convenience so we can immediately investigate and offer a solution — whether that be a refund or expedited shipping, depending on your preference.
We appreciate your past trust in our company and hope we can resolve this in a way that restores your confidence.
Over 2 months since my order and no delivery
I ordered my 2nd shipment over 2 months ago, paid at time of ordering and no stock has been delivered. Their website doesn't work and there was no response to my email enquiry. Have they gone out of business?
9 July 2025
Unprompted review
Reply from Wunderlabel
We sincerely apologize for the long and unacceptable delay in delivering your order — especially considering this is your second time ordering and you paid upfront.
We also regret the lack of response to your email and the trouble with our website — we understand how this may have led you to believe we’re no longer operating.
Please rest assured: we are still in business, but we’ve recently experienced significant production and service disruptions, which have unfortunately affected many of our valued customers.
To resolve this quickly, we kindly ask you to resend your order number so we can investigate immediately and provide a solution — whether that’s shipping the missing items urgently or arranging a refund based on your preference.
We deeply value your trust and sincerely hope to make this right.
AVOID AVOID…
AVOID AVOID AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DREADFUL COMPANY. I ordered some labels in April and they didn't arrive and since May I've been trying to get a refund. They claim they sent it, but I have not received a refund. They now have stopped communicating with me. Please avoid this company if you don't want to waste your precious time and money.
2 July 2025
Unprompted review
Reply from Wunderlabel
We are truly sorry to hear about your experience and sincerely regret the frustration and inconvenience this has caused. This is not the level of service we aim to provide.
We understand how upsetting it is not to receive your order and to experience delays in communication. If messages went unanswered, please accept our sincere apologies.
To resolve this as quickly as possible, kindly email us at info@wunderlabel.com with your order number, and we will prioritize your refund immediately.
Thank you for bringing this to our attention. We truly want to make things right and hope to regain your trust.
Business is trash wunder label has poor…
Business is trash wunder label has poor customer service. And it takes them 2 months to get a order out I don’t recommend ever using this site for your business needs, mess around and lose ya business waiting on your items from these people.. under wunderlabel doesn’t respond to emails nor have a active phone line to call..
18 April 2025
Reply from Wunderlabel
We’re truly sorry to hear about your disappointing experience and sincerely apologize for the long wait and lack of communication you've encountered. This is not the standard we hold ourselves to, and we completely understand how delays like this can impact your business—we take that very seriously.
We recognize that we’ve fallen short, and we want to make things right. If you haven’t received a response, please contact us directly at info@wunderlabel.com with your order number, and we will urgently look into your case.
Thank you for your feedback—it helps us improve. We hope to have the chance to regain your trust.
Very long time to receive
Tags looked good. They looked slightly different than my previous order but there was quite a time gap between both orders. My only issue was how long they took to receive. They arrived almost a month after my anticipated delivery date. I understand thay is not a guaranteed delivery date; however, nobody responded to me when I asked for an idea when they would be shipped. And this email was sent in an ongoing email conversation and after the expected delivery date had passed. They also create a shipping label and then they sat in the warehouse for almost 2 weeks before actually being shipped. Overall it took about 2 months to receive my order, and about a month later than anticipated which really slowed me down in my making as I ran out of my old tags approximately 2 weeks after the anticipated delivery date and still had to wait almost 2 weeks. Better communication in the very least would have been much appreciated.
17 June 2025
The labels were very easy to order
The labels were very easy to order. The color choices were great. Service was very quick. Will definitely order again.
29 January 2025
There were some complications with my…
There were some complications with my delivery which could have been made clearer. But other than that I am pleased with the end results and I will be pleased to come back to you to reorder again.
18 June 2025
Great product at great prices
Great product at great prices. Fast response to questions from customers.
11 June 2025
I waited almost 2 months for my order...what happened?
I am a disabled woman who started a home business after being critically injured in a 3 car collision. I've used Wunderlabel since 2017 and have been pleased with their service and the quality of the labels. What Happened? It took almost 2 months to get my order and I received no response to my emails asking what happened as I paid for quick delivery.
10 June 2025
Reply from Wunderlabel
Thank you so much for your message, and first and foremost, we want to express our deepest appreciation for your loyalty and support since 2017. We are truly sorry to hear about your experience, and even more so given the personal strength and resilience you’ve shown after such a life-altering event.
We sincerely apologize for the unacceptable delay and the lack of communication regarding your order. This is far from the level of service you've come to expect from us—and that we aim to uphold. Unfortunately, due to a recent manufacturer change, we experienced serious disruptions that affected hundreds of orders, including yours. While this explains the delay, it does not excuse the lack of response or failure to honor the express shipping you paid for.
We want to make this right. Please email us at info@wunderlabel.com with your order number, and we will personally look into your case and ensure an appropriate solution or compensation is provided.
We value and admire customers like you more than words can express, and we hope you'll give us the chance to regain your trust.
Always love the quality and the…
Always love the quality and the customer service was great to help with a shipping issue.
11 June 2025
I was disappointed with the order time…
I was disappointed with the order time for my expedited order. I made my order in the last week of April and paid extra for a quick delivery and the labels were received in the first week in June.
8 June 2025
Reply from Wunderlabel
We sincerely apologize for the delay in receiving your order, especially considering you paid for expedited shipping. A refund for the rush shipping fee has already been requested, and you should see it reflected shortly.
Unfortunately, we encountered significant issues with our manufacturer in April, which forced us to transition to a new production partner. As a result, we had to start from scratch and backtrack hundreds of orders, including yours, to ensure they were properly reproduced and delivered.
We truly appreciate your patience and understanding during this unexpected disruption. If you have any further concerns, please don’t hesitate to contact us at info@wunderlabel.com.
I placed my order three months ago and…
I placed my order three months ago and I’m still waiting. No refund, no update, no compensation. This is completely unacceptable.
13 April 2025
Unprompted review
Reply from Wunderlabel
We sincerely apologize for the delay and the lack of communication regarding your order. Waiting three months without an update, refund, or compensation is absolutely not the experience we want to provide, and we understand your frustration.
Your order should have never been left unresolved for this long. We’re currently reviewing your case as a priority and will follow up with you directly. If you haven’t already, please contact us at info@wunderlabel.com with your order number so we can resolve this as quickly as possible.
Again, we deeply regret the inconvenience caused and will do our best to make this right.
High quality labels
High quality labels. Thanks for keeping me up to date on production issues. I had planned ahead so I’m still on schedule with my business. Love doing business with you.
11 June 2025
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