The company has been taken over by Octopus and service is now non existent, as most wsl staff have left/sacked although your agreement should still be honoured.
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Greg Horohan, helped us tremendously, writing our joint Will. Professional attitude throughout. He explained in great detail all the aspects, in the sad event one or both pass away (at the same time... See more
Company replied
David was running late because of traffic but he kept us well informed. From start to finish David was so professional. He explained everything very clear and answered all our questions that we need... See more
Company replied
From start to finish I cannot fault this service. From the initial phone call to the visit from Jonathon, totally professional, very friendly and everything explained in detail in terms that are easy... See more
Company replied
Company details
Written by the company
Established in 1992, WSL is a specialist Will writing company offering a home visit service, available daytime or evening, seven days a week.
Contact info
Canal Court, 154 High Street, Brentford, TW8 8JA, United Kingdom
- 0208 380 0333
- enquiries@wsl-ltd.co.uk
- wsl-wills.co.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
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Took my mums money and haven't done what they said they would.
Awful people. My mum passed away nearly 2 years ago and still haven't had her estate sorted. They have never kept us up to date on what was happening. It took over a year for the probate to.be.sorted as it took them 6 months just to apply for it. It has taken 18 months for them to.put the house on the market. Never informed us when someone made an offer. This was back in December. It's now almost end of May and still haven't had word from them. We feel like they took ly mum's money and made promises they had no intention of.keeping as she wouldn't be around to defend herself. Bet they'll be quick enough to help themselves to.our money once it's done. I only found at Christmas time that they paid inheritance tax out mum's money that we weren't aware of. 12th June it will be 2 years since mum passed away, and we've barely heard from them. We have had to chase them up, and the only time they did something was when I asked about their complaints procedure.
Stay away from this company. They take you or your loved ones money on the pretense that it's easier for your family. But honestly, it would be quicker and cheaper to do.it ourselves. They are rude, lazy and incompetent. Don't give them your money, they don't and won't do anything they are supposed to.
22 May 2025
Unprompted review
Reply from WSL Will Writing
Thank you for contacting WSL. We are aware of your frustrations and appreciate that this is a very difficult time of year for you and your family.
Whilst we understand that the frequency of our communications has not met your expectations, please be assured we have endeavoured to respond to every request promptly and reasonably. As the Executors of your mother’s Will, we are working alongside our partner solicitors to complete the probate process, and have previously suggested that it may be more convenient for you to contact them directly for updates as they are handling the day to day administration of the estate.
With regards to your concerns over the time it has taken for your mother's estate to pass through probate, regrettably, these time frames are typical and are simply outside of our control. With regards to the sale of the property, I can confirm that details of the offer were emailed to your niece and accepted in November and the sale itself completed in April. The inheritance tax payment was made by our partner solicitors at the proper time and in accordance with due process.
Our partner solicitors are now handling the final aspects of your mother’s probate and will be able to offer further details on it’s progress should you wish to contact them directly. Please do be assured that work is being done and that we will do everything we can moving forward to ensure it is all finalised as quickly as possible.
Will writing
Appt booked with Andy for my Will. Patient and knowledgeable, very pleased with everything.
16 May 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're glad to hear you had such a positive experience with Andy. Taking time to really understand our client's needs and wishes is a vital aspect of our service, and it’s great to know you felt well supported throughout the process.
Greg was very professional and…
Greg was very professional and explained everything precisely.
16 May 2025
Reply from WSL Will Writing
Thank you for your review. We’re pleased to hear your consultant was able to help. Clear, thorough explanations are a key part of ensuring our clients feel confident and informed throughout the process and we hope you now have peace of mind.
Reply from WSL Will Writing
Thank you for your 5* review. We’re delighted your consultant was able to offer such a comprehensive service - making sure our clients feel fully informed and supported throughout the process is always a key priority for us.
New wills.
Our consultant Gary was very helpful and gave us the guidance and advice we needed to write our new wills.
He further provided information concerning inheritance tax and probate including the WSL service of ensuring
Security of our wills and a transparent process for our executors.
16 May 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're so happy to hear your consultant Gary was able to assist you with clear guidance and advice. Explaining everything in plain English to ensure our make the right decisions for themselves and their families is very important to us and so it's wonderful to hear you were impressed with this aspect of our service.
Absolutely fantastic
It was fantastic and you solicitor was excellent and very helpful thank you
16 May 2025
Reply from WSL Will Writing
Thank you for your 5* review. We’re thrilled to hear you had such a positive experience with your consultant. Providing helpful and practical support is at the heart of what we do, and it’s great to know you felt well looked after throughout.
Smooth process.
Mark took us through the process telling us what could be the possible pit falls in what we wanted with our Wills.
16 May 2025
Reply from WSL Will Writing
Thank you for your 5* review. It’s great to hear that Mark provided clear guidance and highlighted potential pitfalls to help you make confident decisions about your Wills. We’re committed to ensuring every step is as straightforward as possible and we really your encouraging feedback.
Everything explained very clearly very…
Everything explained very clearly very helpful and pleasant representative
16 May 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're pleased to know that the information your consultant provided was clear and that it was a positive experience. We aim to make our clients feel confident and supported at every step of the process.
Friendly helpful gave useful…
Friendly helpful gave useful information
Talked me through the whole process
16 May 2025
Reply from WSL Will Writing
Thank you for your 5* review. We’re delighted to hear that the support and information provided helped make the whole process clear and manageable for you. Taking the time to walk through each step thoroughly is essential in ensuring our clients feel confident and well-informed about their decisions.
It was explained very clearly to me
16 May 2025
Reply from WSL Will Writing
Thank you for your 5* review. It’s great to hear that the explanation provided made things easy to understand. We strive to explain everything in plain English, in a way that’s straightforward and accessible so our clients feel confident about their choices.
Chris Kell is excellent
Chris is a polite & knowledgable professional. He explained things in details, which made it easier to make decisions.
He answered all our questions patiently & did not rush us at all.
11 May 2025
Reply from WSL Will Writing
Thank you for your 5* review. Chris takes great care to ensure every client feels fully informed and comfortable throughout the process. We’re delighted to hear his patience and thorough explanations helped you make confident decisions. Your recommendation means a lot to us!
Reply from WSL Will Writing
Thank you for your 5* review. We’re pleased to know that the clear legal advice provided was essential in helping you through your decisions. It’s important to us that every client feels confident and well supported.
R&M…
Very helpful agent who explained everything and more. Made us feel comfortable and nothing was to much.
Very satisfied
16 May 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're delighted to hear that the agent provided thorough explanations and made you feel at ease throughout the process. It's important to us that every client feels comfortable and well-informed, and we're pleased that nothing was too much trouble
Reply from WSL Will Writing
Thank you for your 5* review. We really appreciate your feedback.
Brilliant customer service and super…
Brilliant customer service and super helpful. He was really insightful and helpful.
A positive experience all round and would recommend to others.
16 May 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're thrilled to hear that you experienced brilliant customer service and found your consultant insightful and supportive throughout. Ensuring a positive experience for our clients is always our goal, and your recommendation means a great deal to us.
Appointment with a member of your staff.
Chris Kell came on time. He was very polite and professional. I understood him very well.
15 May 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're delighted Chris Kell provided a professional and clear experience that met your expectations. Your feedback is greatly appreciated, and we're here to support you whenever you need.
Very happy with the service
Very happy with the service no sales pitch and reasonably priced
14 May 2025
Reply from WSL Will Writing
Thank you for your 5* review. We’re pleased to hear you found the service straightforward and fair, with no pressure involved, and hope you now have peace of mind knowing everything is sorted.
Great service
Our advisors was very clear on everything we discussed, walked us through step by step and was able to inform us of all our concerns and needed ! Highly rated
16 May 2025
Reply from WSL Will Writing
Thank you for your 5* review. We’re delighted to hear that your consultant provided clear guidance and addressed all your concerns thoroughly. It’s great to know you felt supported throughout the process!
Tony Empson was friendly and …
Tony Empson was friendly and professional and put me at my ease by explaining the process step by step.
25 April 2025
Reply from WSL Will Writing
Thank you for your 5* review. I’m pleased Tony was able to make you feel comfortable and guide you through the process clearly. Your kind words about his professionalism and approach are much appreciated.
Very professional and understanding
Spoke with Amberlie who was very professional and run through everything with me that i needed to know and answered all questions I had, after speaking with amberlie I was very confident of doing the probate where before I spoke with her the process seemed very daunting
2 May 2025
Unprompted review
Reply from WSL Will Writing
Thank you for your review of our Probate Services. We're so pleased to hear that Amberlie was able to offer you valuable assistance during this difficult time. The probate process can certainly seem daunting, so we aim to support our clients with care and understanding, explaining everything in plain English, hopefully making the process feel more manageable. Please don’t hesitate to reach out if you need any further help.
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