Nice and easy ordering process. However, I did not get the pictures quite right. Car freshener missing, chased it up, waiting on the outcome.
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See what reviewers are saying
Placed an order on 30th November haven’t yet received. Write from the heart reissued my order yesterday and sent special deliver which Royal Mail have emailed and says will be delivered today. Sho... See more
Company replied
Waited over 10 days to receive product after it said 5-7 days upon purchasing, no replies via telephone contact number and slow replies via email. Eventually received my order and it has arrived with... See more
I had a very poor experience with Write From The Heart. I ordered two mounted frames and a fridge magnet, but after waiting five days, only the frames arrived. The company hadn’t even sent the fridg... See more
Company replied
Company details
Information provided by various external sources
Home to a unique range of personalised photo gifts suitable for the whole family
Contact info
Moor Street 17, NP16 5DB, Chepstow, United Kingdom
- writefromtheheartkeepsakes.co.uk
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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I had a bear done and a star for my nan…
I had a bear done and a star for my nan it was beautiful they really took there time with it recommend it to anyone who wants a memory of someone they have lost it did not take that long to come
Daughters 50th
Great website with an excellent choice of Collages at reasonable prices, very pleased with the finished collage. Delivery very good and would highly recommend the company

Reply from Write From The Heart
Amazing service from Kirsty
Amazing service from Kirsty. I had an issue with my order and she arranged a full replacement and I love it. So professional, kind and really went above and beyond. I will be back! :)

Reply from Write From The Heart
Excellent service
Excellent service. Ordered personalized photos in a frame for 21st gift. Great quality. Also responded promptly to a change of delivery instructions and delivered at requested time. Well packaged. Would definitely recommend and use again. Thank you
Excellent service and brilliant…
Excellent service and brilliant product, highly recommend.
I ordered a clock from this company and…
I ordered a clock from this company and they were amazing from start to finish! Great quality product, outstanding customer service and speedy delivery! I will be back to buy again
Great products fab customer service
Great products fab customer service
I use this company all the time to buy…gifts and keepsakes
I use this company all the time to buy gifts for family and friends and have always found the gifts to be great quality. The company is reliable and I would definitely recommend using them!
Great quality product
Great quality product, my wife loved it and fast delivery
Very happy with my order
Very happy with my order, my cushion arrived and it is amazing!
Pet memorial cushion
Recently had a pet memorial cushion made for a friend. The service was second to none even arranging collection out of office hours. The cushion cover is amazing quality and I would have no reservation in highly recommending this company. They have some really unusual unique gifts and will certainly be ordering again. Thank you.
Wedding Anniversary Package
I had to make changes to my photo collage and was able to email the team. They responded positively and I was able to put in a new order which arrived way ahead of schedule. Wife was really pleased when I revealed them all to her on our anniversary.
What a great experience…
I received my order yesterday.
Multi picture frame for 21st Birthday.
Carefully packaged
Superb quality
Professional speedy delivery.
Highly recommend
Thankyou!
I ordered a gift for a birthday
I ordered a gift for a birthday. I wanted. It to come the next day. So i paid the £12 for next day delivery. It hasn’t come today so i paid more for nothing. I have emailed them and ask for a refund for the next day delivery fee.

Reply from Write From The Heart
I used this company for the first time
I used this company for the first time and was very satisfied with the customer service and with my orders. I ordered a photo collage for my mum for Mother’s Day of her 6 grandchildren-this was the only company I could find offering the particular layout we wanted for this ! And also a large canvas collage. When I realised how soon Mother’s Day was I emailed to ask about postage and Kirsty got straight back to me and arranged for next day delivery. I am really pleased with both items they will look amazing on the wall. Would recommend this company many thanks.

Reply from Write From The Heart
Ordered a memorial gift for a friend…
Ordered a memorial gift for a friend and I must say it was gorgeous. P&P was really quick!! Really pleased will be buying again. Thank you

Reply from Write From The Heart
I ordered a clear stand with photos on…
I ordered a clear stand with photos on for my partners 30th & was so impressed with the quality and delivery time. Packaging was lovely too. I had also requested to reformat photos to remove black border on some as wouldn’t allow me to do on the web - this was done with no issues. Couldn’t recommend more!

Reply from Write From The Heart
Perfect memory bears
I purchased 3 memorial bears for my children. The bears were absolutely beautiful, so soft and cuddly, and bigger than expected with lovely embroidery. They are perfect for keeping special ashes somewhere special that can be cuddled and held close. There was great communication from the company regarding delivery times and tracking: it felt like a very personal service. I would highly recommend, and will definitely be a returning customer. Thankyou.

Reply from Write From The Heart
Pillowcases
I ordered 3 pillowcase with pictures of cats myself, my mum and mother in law have lost and we are all so happy with them. I will defo be ordering again from you.
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