Wowcher Reviews 2,972

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers found the ordering process to be easy and straightforward, with some appreciating the quick delivery of their purchases and the accuracy of product descriptions. People also noted the availability of great deals across various products and services. However, some people were dissatisfied with the refund process, citing difficulties in obtaining full refunds for damaged or incorrect items, or for services that were unavailable. There were also mentions of issues with viewing or printing vouchers from certain browsers and unexpected changes to order details after purchase.

What people talk about most

Product

Reviewers mention ambiguous feedback about products. Many customers report significant issues, such as... See more

Refund

Clients share negative opinions on refund experiences. Many reviewers report significant difficulties in... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report issues such as vouchers... See more

Price

Customers had ambiguous experiences with price. Many reviewers reported unexpected additional costs, such as... See more

Website

Consumers find the website experience to be ambiguous, with some praising its ease of navigation and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was able to make my purchase without issue. The only problem is that you cannot view or print your voucher from Chrome Browser on the Desktop computer. The button to view voucher is not available. I... See more

Company replied

Rated 4 out of 5 stars

I was able to buy the voucher that I wanted to buy. However I was supposed to be able to get a discount for 5 euros but when I used my Woucher VIP subscription, I did not get the extra discount. I was... See more

Company replied

Rated 4 out of 5 stars

Easy to book the deal but was confusing about how to redeem it. The additional pop ups selling the vip options etc are annoying

Company replied

Rated 4 out of 5 stars

Great deals over many prodcuts and services which is brilliant, the only negative is far too mnay steps and notifications.....

Company replied



Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

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Rated 5 out of 5 stars

I received my order 5 days after…

I received my order 5 days after placing it. I'm so impressed, it's exactly as described.

16 March 2026
Wowcher logo

Reply from Wowcher

Thank you for your review, we are very pleased to hear you are happy with the service you received.
Many Thanks
Wowcher

Rated 5 out of 5 stars

Just ordered the 11 piece garden set.

Just ordered the 11 piece garden set.
Really easy to order and cannot wait to receive it.

21 March 2026
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Reply from Wowcher

Thank you for taking the time to write us a review. We are pleased to hear you’ve had a great experience!
Many Thanks
Wowcher

Rated 5 out of 5 stars

VERY EASY FOR SHOPPING

Amazing and easy to make shopping for yourself I really recommend 😉

21 March 2026
Wowcher logo

Reply from Wowcher

Thank you for your review, we are very pleased to hear you are happy with the service you received.
Many Thanks
Wowcher

Rated 1 out of 5 stars

Did not receive my item.

Did not receive my item.
SCAMMERS..
will not buy from them again....
DO BUY FROM THEM....

20 March 2026
Unprompted review
Wowcher logo

Reply from Wowcher

Thank you for your feedback,
I'm sorry to hear of your experience. If you can provide more information, we will be more than happy to assist further.
Kind regards
Wowcher

Rated 5 out of 5 stars

I love the offers by wowcher and very…

I love the offers by wowcher and very happy with their service

20 March 2026
Wowcher logo

Reply from Wowcher

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you
are satisfied with our service and will be sure to pass on this feedback!
Many Thanks
Wowcher

Rated 1 out of 5 stars

Poor communication and unresolved refund issue

I am very disappointed with the customer service from Wowcher.

I purchased a deal (Order #51XXX181), and the third-party merchant has already agreed to provide a refund. However, they have since stopped responding and no refund has been processed.

I contacted Wowcher via WhatsApp on 11th March to resolve this, but communication has now stopped despite following up.

As the merchant is unresponsive and Wowcher has not assisted, I am now escalating this through PayPal.

I would appreciate an urgent response from Wowcher to resolve this matter.

Edit (20 March 2026):
After posting this review, Wowcher has now contacted me and confirmed that a refund will be issued. While I appreciate the resolution, it’s disappointing that it required a public review to prompt action.

11 March 2026
Unprompted review
Wowcher logo

Reply from Wowcher

Thank you for your feedback,
I'm sorry to hear of your experience. If you can provide more information, we will be more than happy
to assist further.
Kind regards
Wowcher

Rated 1 out of 5 stars

I was sold a holiday voucher that doesn’t exist and refused a refund

I was sold a 5* Hilton beach hotel half board with direct flights from Edinburgh voucher from Wowcher for Travelolo and was told by Travelolo the holiday doesn’t exist and they are not refunding me as it was an error on Wowchers website. Wowcher are refusing the refund also and both companies are signposting me to each other and nobody is taking responsibility.

8 March 2026
Unprompted review
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Reply from Wowcher

Thank you for your review.
I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will
contact you on your case in the next 24 hours.
Many Thanks
Wowcher Team

Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. I bought some bowls advertised as Le Creuset cereal bowls. It wasn't until I redeemed the Wowcher that I noticed the dimensions of the bowl. 12cm diameter. That's not a cereal bowl. I immediately contacted them for clarification and the supplier said the dimensions were correct. I have screenshots showing them advertised as cereal bowls and the plates on the same ad were advertised as dinner plates despite actually being small side plates. Over a week ago I said I wanted to cancel the order. I've received 2 emails from the supplier offering ANOTHER SET of the same uselessly small bowls, or a refund minus postage. I replied twice saying I want a refund and there's no postage because they haven't been sent out. Over a WEEK later I've been told the goods have now been dispatched to me. That's 8 days AFTER I cancelled. The advert was deliberately misleading, the photos are not of the goods you are buying. The text is at odds with the dimensions. "Dinner plates for entertaining guests" - 22cm. "Matching cereal bowls" - 12cm. Avoid this company. I feel like I've been absolutely conned.
Edit: Wowcher's response below is ludicrous. I've been talking to them for over a week and they've achieved nothing.

18 March 2026
Unprompted review
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Reply from Wowcher

Thank you for your feedback,
I'm sorry to hear of your experience. If you can provide more information, we will be more than happy
to assist further.
Kind regards
Wowcher

Rated 5 out of 5 stars

Voucher was so easy to use and voucher…

Voucher was so easy to use and voucher arrived immediately. Great value too

13 March 2026
Wowcher logo

Reply from Wowcher

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you
are satisfied with our service and will be sure to pass on this feedback!
Many Thanks
Wowcher

Rated 1 out of 5 stars

Having very bad experience with voucher…

Having very bad experience with voucher I have bought two items on 29/01/2026which I have never received. I asked for my refund which they said they will sent into my Wowcher account. It has been over a month and they keep saying the same thing all over again to sign in so I did almost every day and still no money has been put in my Wowcher wallet account
I am very disappointed. so beware when you buy anything on Wowcher.

29 January 2026
Unprompted review
Wowcher logo

Reply from Wowcher

Thank you for your feedback,
I'm sorry to hear of your experience. If you can provide more information, we will be more than happy
to assist further.
Kind regards
Wowcher

Rated 4 out of 5 stars

Simple and easy to use

Simple and easy to use. Decent bonus discount also helps.

12 March 2026
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Reply from Wowcher

Thanks for taking the time to leave your review. We really appreciate your feedback and will make sure
it gets passed on to the right team.
Many thanks,
Wowcher Team

Rated 1 out of 5 stars

selling fake products

I bought a ralph lauren sleeveless jacket, only to find out when I got it , it was from China, fake,very bad copy , but its been advertised as the real thing , wowcher on there page off advertised products have the same reviews from everyone, as fake , copy ... but wowcher still selling , STAY AWAY FROM WOWCHER .

9 March 2026
Unprompted review
Wowcher logo

Reply from Wowcher

Thank you for your feedback,
I'm sorry to hear of your experience. If you can provide more information, we will be more than happy
to assist further.
Kind regards
Wowcher

Rated 5 out of 5 stars

I must say i have never experienced…

I must say i have never experienced such kindness and thoughtfulness i put my order in wrong and i emailed them and they sorted it fantastic service

11 March 2026
Wowcher logo

Reply from Wowcher

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you
are satisfied with our service and will be sure to pass on this feedback!
Many Thanks
Wowcher

Rated 1 out of 5 stars

Wowcher an absolute nightmare

Wowcher an absolute nightmare. Never again will I even look up their site.. Ordered a kettle and toaster set. Money taken immediately as was postage but then I received an email to say they didn't have product. I'm still awaiting a refund. This is the second time this has happened. There's something wrong with this site. Why advertise products ,take the money and set up the voucher for delivery and then say they don't have product. Two weeks now and no refund but very quick to take money when they havent the goods in stock.

25 February 2026
Unprompted review
Wowcher logo

Reply from Wowcher

Thank you for your feedback,
I'm sorry to hear of your experience. If you can provide more information, we will be more than happy
to assist further.
Kind regards
Wowcher

Rated 5 out of 5 stars

This is a great product for older…

This is a great product for older skin.this is my 6th order i wont use anything else..Delivery time is a bit slow but i order well in advance..
Deirdre O'Brien.
10/03/26.

10 March 2026
Wowcher logo

Reply from Wowcher

Thank you for your review.
Please use the below, and this will guide you to complete the delivery;
Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the
deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your
Wowcher account under the “My Account” section).
To use your Wowcher simply follow the steps below:
1. Log into your account (www.Wowcher.co.uk/login).
2. Click on "My Account" in the top right hand corner of the screen.
3. Once in your account you will see your purchased Wowcher(s).
4. Next to each Wowcher is a “View” button which can be used to open the Wowcher.
5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM.
Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears.
6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to
receive delivery of your order. You must do this before the expiry date printed on your Wowcher.
Many Thanks
Wowcher Team

Rated 1 out of 5 stars

Scammers

Scammers, avoid at all costs!

9 March 2026
Unprompted review
Wowcher logo

Reply from Wowcher

Thank you for your feedback,
I'm sorry to hear of your experience. If you can provide more information, we will be more than happy
to assist further.
Kind regards
Wowcher

Rated 5 out of 5 stars

Great deal on the Game of Thrones tour

Great deal on the Game of Thrones tour. Also bought one as a gift and had an e-gift mail sent which was lovely.

1 February 2026
Wowcher logo

Reply from Wowcher

Thank you for your review! We’re glad to hear you enjoyed your experience and hope to continue
inspiring you with great deals.
Many thanks,
Wowcher Team

Rated 1 out of 5 stars

I am really disappointed to be sold…

I am really disappointed to be sold problematic vouchers on this site , one of which upon purchasing was categorised as expired and the other voucher has been declined by the skin clinic. I initially raised my concern by WhatsApp and was assured that my query would be addressed within 48 hours . This has not happened . I am really concerned about how this site is operating based on the content of the conversation I had with the skin clinic involved . I would like my complaint sent via what’s app and email addressed promptly.

1 March 2026
Unprompted review
Wowcher logo

Reply from Wowcher

Thank you for your feedback,
I'm sorry to hear of your experience. If you can provide more information, we will be more than happy
to assist further.
Kind regards
Wowcher

Rated 1 out of 5 stars

Do not buy from woucher

Bought a hotel stay in December, I got an email from woucher saying my voucher was on its way, I didn't receive it for another 3 weeks by which time the voucher had expired, I contacted woucher to explain but just kept getting same reply, your voucher has expired so no refund, don't waste your money on this scam of a website

16 January 2026
Unprompted review
Wowcher logo

Reply from Wowcher

Thank you for your feedback,
I'm sorry to hear of your experience. If you can provide more information, we will be more than happy to assist further.
Kind regards
Wowcher

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