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Rated 2 out of 5 stars

My eyelashes still don't arrive. I got them on the 16 August and ow it's 5 September. Which means +15 business day that it's been taking. The delivery update has not been updating since 6 days , it sa... See more

Rated 2 out of 5 stars

At first I thought it is the one for me, after look at their instagram and YouTube reviews I decided to buy it, For the price, the quality just doesn’t match — they too expensive for what you actuall... See more

Rated 5 out of 5 stars

Amazing Customer service! They have a Whatsapp groupchat for all members where you can ask all inquiries and share your experiences with other customers. They also try very hard to meet any expectatio... See more

Rated 5 out of 5 stars

I’ve been looking for easy lashes to use and have tried several brands, but Wosado has quickly become my favorite! I love how it doesn’t require glue and truly takes only a few seconds to put on. My f... See more

Company replied

Company details

  1. Cosmetics Store

Written by the company

At WOSADO, we stand as a trailblazing brand championing "Technology and Efficiency" within the beauty industry. While the rapid pace of technology is evident in every aspect of our lives, we recognized that the daily makeup routine still presented tedious challenges, consuming valuable time. WOSADO redefines the beauty experience, making makeup less complicated and more time-effective. Thank you for choosing to embark on this journey of beauty and efficiency with us!


Contact info

3.5

Average

TrustScore 3.5 out of 5

113 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Good overall

So the WhatsApp helper operator was great and very friendly. The product is good, a bit pricey but that’s still the best available at the moment on the market. It has been okay!

10 September 2024
Unprompted review
Rated 5 out of 5 stars

fast and friendly customer service

I was extremely impressed with the customer service! They responded quickly and efficiently, addressing my question in a product in no time. It’s rare to experience such fast and reliable support.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Top tier customer service and product!

Top tier customer service and product!

I bought 10 pairs of magnetic eyelashes from them. The team was very responsive and friendly, and they helped me with my promotional code issue without fuss.

They also informed me of shops on third-party platforms (AliExpress) that sell counterfeit and provided proof, which was very helpful in aiding my dispute process with AE to get a refund.

The order came with a lot of freebies, too. I will definitely order again! Everything arrived very quickly, within 7 days in the UK.

Tip: If you have rounder eyes, it might be worth it to get the plus size (the ones longer than the standard ones)!

5 September 2024
Unprompted review
Rated 1 out of 5 stars

THE LASHES DON’T WORK FOR EVERYONE!!

ATTENTION TO EVERYONE!! The lashes don’t work for people with wider, flatter eyes. The lashes are not long enough to cover the whole width of my eyes and the super rounded applicator only let’s me apply it on the middle of my eye space. Which leaves the outer corner of my eye empty and makes the lashes look more unnatural than they already look. Also the magnets are super visible and uncomfortable, so bad quality over all. The website also said I would receive some sort of gell, but I didn’t receive that.
So over all I wasted over 100 franks for nothing!!

1 September 2024
Unprompted review
WOSADO logo

Reply from WOSADO

Thank you for your detailed feedback.

We understand your concern about the lash width. Our standard lashes are 21.5mm, which suits many eye shapes. but we offer 23mm and 26mm options designed to provide better coverage and a more natural look. These are available on our website, and we would be happy to assist you in finding the best fit.

Regarding the lash fixer, it is not included by default with purchases. However, if you join our group or contact our customer service, we are always happy to provide one for free.

We are committed to your satisfaction and hope to improve your experience. Please contact our customer service team at service@wosado.com or via WhatsApp at +8619168597664.

Best regards,
WOSADO Team

Rated 5 out of 5 stars

This is useful item for me!!

This is useful item for me!!
It’s easy to put the magnetic lash:)

I was struggle to use glue lash but now I don’t need long time for lash!!

Thank you🤩

17 August 2024
Unprompted review
Rated 5 out of 5 stars

My experience with Wosado

The company is pretty receptive to customer suggestions and their employees are quite friendly 😊 The lashes themselves can be a bit short depending on your eye shape and there's a bit of a learning curve in the application but I'm pretty happy with them so far! I'd say I struggle less with these lashes than glue-on lashes

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Costumer service and loyalty ❤️

WOSADO is a great and trustworthy company. The lashes are high quality and if you join the WhatsApp group you get many offers and updates for new products or coupon codes. On the 28th every month, there are games you can play with the members, sometimes you can get a free order as well if you’re lucky!! All in all there’s nothing to complain about but the lashes are a little bit on the pricier side, but I think that’s ok :)

29 August 2024
Unprompted review
WOSADO logo

Reply from WOSADO

Thank you for the kind words and for being a part of the WOSADO community! We’re glad you’re enjoying the quality of our lashes and the perks of our WhatsApp group. Your feedback is truly appreciated, and we’re here to keep making your experience even better. Thanks for your loyalty and support! ❤️

Best regards,
The WOSADO Team

Rated 5 out of 5 stars

My go to lashes

I’ve ordered three different time and each time I am happy with the way the lashes are. They also do small games and giveaways on their socials which has gotten me two free lashes. I love them all and I love that I can try different styles. Their customer service is also great as they quickly clear up any misunderstandings.

28 August 2024
Unprompted review
WOSADO logo

Reply from WOSADO

Thank you so much for your continued support!
We're thrilled to hear that you love our lashes and enjoy the giveaways in our group.
We always strive to provide quick and helpful customer service, so it’s great to know we've met your expectations.

Best regards,
The WOSADO Team

Rated 5 out of 5 stars

Excellent service from the Wosado…

Excellent service from the Wosado staff. Very helpful and prompt to every enquiry. Lashes are top quality in the market.

28 August 2024
Unprompted review
WOSADO logo

Reply from WOSADO

Thanks so much for your feedback!
We’re glad our team could assist you, and that you’re loving the lashes. Your support is truly appreciated! ❤️

Best,
The WOSADO Team

Rated 5 out of 5 stars

Innovative solution for sensitive eyelids!

As I have a sensitive eyelids/waterline, eyelash extensions are not for me. So having this technique made it accessible for me to have beautiful lashes without compromising my eyelids!

28 August 2024
Unprompted review
WOSADO logo

Reply from WOSADO

Thank you for sharing your experience!
We’re so glad our lashes are a comfortable and safe option for you. Your satisfaction means everything to us! ❤️

Warm regards,
The WOSADO Team

Rated 5 out of 5 stars

Amazing Product & Customer service

Amazing Customer service! They have a Whatsapp groupchat for all members where you can ask all inquiries and share your experiences with other customers. They also try very hard to meet any expectations possible. The lashes have also been just as great, very light and delicate but as long as you take proper care and precautions they last for a super long time and look absolutely stunning!! I don't think i'll ever change to any other lashes as long as i have these.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Shorten makeup routine

After the initial learning curve, these are great for when you want a quick way to seem more put-together without the glue hassle.
Make sure to only buy from Wosado, there are a lot of dupes out there.

12 August 2024
Unprompted review
Rated 5 out of 5 stars

great quality of product, service and delivery

Superb experience with the service team. Everything was dealt with promptly. Questions are answered directly in a group chat, not by a bot. Special requests can be made. Delivery was on time and received within 7 days. Received freebies too. Quality of product is high and definitely not a cheap make.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

i love these lashes

i love these lashes and the customer service is great. the applicator that came with my lashes broke about a week after i got them and they replaced it quickly and easily!

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, love the service, will try on the lashes soon to see how they do. Just tried the lashes, great experience, once you get a hang off it you learn pretty quick how to put them o, so pretty.

25 July 2024
Unprompted review

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