Excellent reminder by email, several easy options for payment, prompt return of certificate upon purchase. The cover is excellent - just the thing to avoid car hire companies’ rip-off products, and th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I took out this policy following some googling after seeing car rental firms charging £15-20 per day to waive excess on agreements. With 6 days of platinum coverage costing just £15, it was worth a... See more
Great service I received my renewal quote and was greeted by Alison at customer service who took my payment details. She was friendly and patient and it was lovely to talk to a person rather than a... See more
Easy purchase, helpful staff, prompt service. But along with most other insurance companies, I have no confidence they will be there for me, should I need them.
Company details
Written by the company
We are an independent travel insurance specialist set up in 1993, providing quality cover at competitive prices. We provide Travel Insurance, Car Hire excess Insurance and other related Insurance products to customers based in the UK, EU and Internationally. We believe that high quality products, excellent customer service and great value for money should be available to everyone and we understand that many of our customers have complex needs, so as well as our easy-to-buy online insurance, we provide an in-house Medical Screening service to assist our customers with pre-existing medical conditions, whether long-term or recently diagnosed.
Worldwide Travel Insurance - Specialist cover
Written by the company
- Having trouble getting insurance? Let us help!
- We are committed to offering insurance to as many travellers as possible, so in addition to our online policies, we have a range of options for customers who find it difficult to buy insurance suitable for their needs. Whether you have pre-existing medical conditions, are in an age group where choices are restricted, or are taking part in higher risk activities, we will do our best to assist you in finding the right cover!
Contact info
The Business Centre, 1-7 Commercial Road, TN12 6YT, Paddock Wood
- +44 (0)1892 833338
- sales@worldwideinsure.com
- worldwideinsure.com
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Process to book is simple
Process to book is simple. However I never recieve the documentation without having to chase it. I haven’t had to claim yet so can’t comment on responsiveness.
27 April 2026
Great experience with customer service
Great experience: I had to extend my car hire insurance while I was away and it was a quick and easy phone call (and great price). The agent was friendly and helpful - one of the most straightforward customer service experiences in a long time!
27 April 2026
staff member very polite and friendly…
staff member very polite and friendly full knowledge of my requirements and very efficient
27 April 2026
Very professional and effective claim support
The process of logging the claim is easy and well managed. Very helpful staff, and the decision about the claim is achieved in a team. Very professional and effective letter to the company solved the issue.
27 April 2026
Unprompted review
Easy to renew my Excess Protection…
Easy to renew my Excess Protection Policy & very happy that the price had not increased.
23 April 2026
Super service! Great value
Super service
Really through, talked through all the policy and cancer treatments I've had so I know I'm covered correctly and not a bad price at all
Highly recommend
Sandra was so helpful
23 April 2026
Friendly and professional staff
Fast to reply to my query regarding my renewal and discussion was sensitive and friendly. Put me at ease and explained the various options very clearly. I was very pleased with the service and have stayed with this company for a second year.
22 April 2026
Excellent response time and efficient…
Excellent response time and efficient staff. Appreciated. Whole transaction took about 2 minutes.
22 April 2026
Tried to pay by valid uk credit card
Tried to pay by valid uk credit card. The payment mask confused Sweden with Switzerland so that the telephone country code was wrong and could not be overeritten and refused my Swiss post code and blocked the payment. I tried a Swedish post code as well as a valid uk post code, but all were blocked. In the end I succesfully managed to make a direct payment from my uk account.
21 April 2026
Reply from Worldwide Travel Insurance
Thank you for your review, I am sorry to read that you had problems paying through PayPal. We have reported this to PayPal as this should not have occurred with their payment system. Thank you for purchasing via one of our other payment routes. Have a great Day. WWTIS Team
Kind and knowledgeable person on phone
I had a question and the person I spoke with took time to respond and was extremely patient when I did not understand the first response - they rephased and we clarified my issue - thank you
21 April 2026
professional
21 April 2026
Excellent service
Excellent service. Prompt efficient claims. Highly recommended
23 April 2026
Unprompted review
Very responsive
21 April 2026
Renewal quotation received for my…
Renewal quotation received for my annual car hire excess; request sent to defer commencement by the allowable 31 days and revised quotation with new dates issued the next day.
21 April 2026
I have used WTI before and it was…
I have used WTI before and it was simple and easy to renew.
20 April 2026
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