Good communications and timely notifications regarding delivery. The roses were well protected and packed. Considering the adverse weather conditions, the plants are quite healthy, with minor sunburn/... See more
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Review summary
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Order processing was efficient. Rose plants were smaller in size than I expected though they were in healthy condition. They started to bloom two weeks after I planted in large pots as I am still con... See more
Company replied
Delivered quickly and packaged well. One issue us delivery man. He was late no update to me and I contacted company about it and got nowhere. The stated it could be delivered up until 9pm but time sl... See more
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Order was quickly delivered but the package was damaged and one of the rose was laying on the ground on its side. We were not at home as we received an email less than an hour before the package was d... See more
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Company details
Written by the company
World of Roses started growing roses in Bedfordshire in the 1960's. The family run business was started by Paul Chessum initially producing roses in his parents back garden. Over the years, the business has evolved and expanded to become one of the largest growers in the UK and Europe and is now in its third generation in the family. We are specialist suppliers and growers of premium quality British roses, supplying garden centres and our own online store. We have recently expanded our product range to offer beautiful gifts to cater for all occasions.
Contact info
Eventus House, PE6 8FD, Market Deeping, United Kingdom
- 0844 502 0511
- cs@worldofroses.com
- worldofroses.com
4.3
Excellent
5K reviews
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Well packaged delivery
Well packaged delivery. Ordering was easy. Bought this rose bust in remembrance or my beautiful little dog who we lost. The roses that have come from the bush is amazing in such a small space of time. I’ll use world of roses again.
4 June 2026
Reply from World of Roses
Hello,
We are so touched to hear that our rose bush is bringing you comfort and beautiful blooms in remembrance of your beloved dog. It's wonderful to know that your ordering experience was easy and that you'll consider us again.
Kind regards,
World of Roses Customer Service
Utterly dreadful delivery
Utterly dreadful delivery. Ordered a present for my mum. Still hasnt been delivered over a week after placing the otder.
Clearly an automated AI respose to customer service unless ‘Tom’ works 24/7.
Will not be using again or recommending to anyone else. Good money down the drain. Dreadful.
8 September 2026
Unprompted review
Reply from World of Roses
Hello,
We are truly sorry to hear about the dreadful delivery experience you've had, especially since this was a gift for your mum. We understand your frustration and disappointment with the delay and the customer service interaction.
Please note your order was placed with standard delivery [3-5 working days]. The order was placed late afternoon on the 1st of September and was despatched on the 2nd of September. It should have arrived by the 4th of September but it appears there is a delay in transit. We can see you emailed last night at 11:33pm and your email is assigned to a human agent who will get back to you shortly.
Kind regards,
World of Roses Customer Service
Reply from World of Roses
Hello,
We're so happy to hear that your beautiful rose arrived on the day you requested and that you are very happy! Thank you for your wonderful feedback.
Kind regards,
World of Roses Customer Service
Company delivering were 4 days late and…
Company delivering were 4 days late and threw the rose over the gate so the rose was not happy. Should have been delivered 29.08.26 and came eventually 02.09.26
Sharon Orpen
28 August 2026
Reply from World of Roses
Hello,
We are truly sorry to hear about the significant delay in your delivery and the condition of the rose upon arrival. We are investigating this with our delivery partner to prevent future occurrences.
Kind regards,
World of Roses Customer Service
Received promptly and in good condition
28 August 2026
Reply from World of Roses
Hello,
We're glad to hear your order arrived promptly and in good condition. We appreciate your feedback.
Kind regards,
World of Roses Customer Service
Delivery service not up to required standard
Order was quickly delivered but the package was damaged and one of the rose was laying on the ground on its side. We were not at home as we received an email less than an hour before the package was delivered
28 August 2026
Reply from World of Roses
Hello,
We appreciate you letting us know about the damaged packaging and the rose. We understand how frustrating it is to receive a delivery in that condition, especially when you weren't home. We are reviewing our delivery process to prevent this from happening again.
Kind regards,
World of Roses Customer Service
Order Processing and Quality of Plants
Order processing was efficient. Rose plants were smaller in size than I expected though they were in healthy condition. They started to bloom two weeks after I planted in large pots as I am still concerned that due to their sizes, they are not ready to be planted in ground. Hope they’ll continue to thrive for the rest of the season and many years to come
16 July 2026
Reply from World of Roses
Hello,
We appreciate your feedback regarding the rose plants. We're pleased to hear that the order processing was efficient and that the plants arrived in healthy condition, already blooming. We understand your concern about their initial size and hope they will continue to flourish beautifully in their pots before they are ready for the ground. We are confident they will thrive for many seasons to come.
Kind regards,
World of Roses Customer Service
Exceptional quality and service
Easy site to use, beautiful products, exceptional service and delivery
27 August 2026
Reply from World of Roses
Hello,
We're so pleased you found our site easy to use, that you enjoyed our beautiful products, and that you received exceptional service and delivery! Thank you for your feedback.
Kind regards,
World of Roses Customer Service
So prompt
So prompt, very well packaged. All the roses I have bought over the years have been strong and healthy. I give them to customers whose dog has passed away as a living memory.
26 August 2026
Reply from World of Roses
Hello,
We are so touched by your thoughtful gesture of gifting our roses as a living memory for customers who have lost a beloved pet. It's wonderful to hear that our roses have consistently been strong and healthy for you.
Kind regards,
World of Roses Customer Service
Reply from World of Roses
Hello,
We're so happy to hear that your item arrived in perfect condition and on time. We appreciate your positive feedback!
Kind regards,
World of Roses Customer Service
Lovely Roses
Ordering was easy and quick.The roses were in a lovely condition when the arrived. They look really healthy. From email stating they had been dispatched to them arriving was less than a day and a half.
The courier service was also great, handled the roses with care. No spillage fron the roses inside the box. Will definetly use again.
26 August 2026
Reply from World of Roses
Hello,
We are delighted to hear that your ordering process was easy and quick, and that your roses arrived in such lovely, healthy condition. It's wonderful to know our dispatch and delivery times met your expectations and that our courier handled your order with care. Thank you for your kind words!
Kind regards,
World of Roses Customer Service
I found it annoying that the delivery…
I found it annoying that the delivery company kept contacting me to ask whether I would be in when the parcel arrived, etc. The rose was ordered as a surprise gift for friends and sent to their address not mine and this should surely have been made known to them!
25 August 2026
Reply from World of Roses
Hello,
We appreciate your feedback and understand your frustration regarding the delivery communication. We are reviewing our delivery protocols to prevent such issues with surprise gifts in the future.
Kind regards,
World of Roses Customer Service
Absolutely amazing v prompt service…
Absolutely amazing v prompt service birthday present for my sister she loved
25 August 2026
Reply from World of Roses
Hello,
We're so pleased to hear that the service was prompt and that your sister absolutely loved her birthday present! It makes us very happy to know she enjoyed it.
Kind regards,
World of Roses Customer Service
Beautiful plant delivered for a special…
Beautiful plant delivered for a special birthday
18 August 2026
Reply from World of Roses
Hello,
We are so pleased to hear that the beautiful plant was delivered for a special birthday! Thank you for sharing your wonderful feedback.
Kind regards,
World of Roses Customer Service
Sent as a present
Sent as a present, recipient delighted. Good communication, good delivery
25 August 2026
Reply from World of Roses
Hello,
We're so pleased to hear that the recipient was delighted with their present and that our communication and delivery met your expectations! Thank you for your wonderful feedback.
Kind regards,
World of Roses Customer Service
Ordered 2 roses
Ordered 2 roses, one with a personalised name as it was a first wedding anniversary gift. It was sent without the name, this was posted later but it was too late as it lost the surprise as an anniversary gift.
Disappointing service.
24 August 2026
Reply from World of Roses
Hello,
We sincerely apologize for the disappointment caused by the missing personalization on your anniversary gift. We understand how crucial timely delivery of such a special item is, and we regret that we fell short. We are reviewing our processes to prevent similar issues.
Kind regards,
World of Roses Customer Service
This was needed for a specific date
This was needed for a specific date. I paid for guaranteed date delivery but was told the day before that it was out of stock, so therefore it did not arrive in time. The promised postage refund never arrived.
24 August 2026
Reply from World of Roses
Hello,
We sincerely regret the delivery issue and the unfulfilled refund promise. We are reviewing our processes to prevent this from happening again.
Kind regards,
World of Roses Customer Service
Reply from World of Roses
Hello,
We are so pleased to hear that your friend was delighted with her rose plant! Thank you for sharing such wonderful feedback with us.
Kind regards,
World of Roses Customer Service
nice and easy to order came in time and…
nice and easy to order came in time and the plant was already budding. Has taken well and is growing and flowering well .
14 August 2026
Reply from World of Roses
Hello,
We're so pleased to hear that your ordering experience was easy and that your plant arrived on time and already budding! It's wonderful to know it's growing and flowering well.
Kind regards,
World of Roses Customer Service
Was updated with delivery times.
21 August 2026
Reply from World of Roses
Hello,
We are pleased to know that you received timely updates regarding your delivery. We appreciate your feedback.
Kind regards,
World of Roses Customer Service
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